Question 1

Which of the following is an example of internal-operational communication?

Accepted Answer

A)  A letter written by a consumer to the customer care service 
B)  An advertisement put on a company's website for the general public 
C)  An order form submitted to an organization's supplier for raw materials 
D)  A businessperson's posts on Twitter or LinkedIn 
E)  A memo concerning the production and sales targets for an organization 
A)  A letter written by a consumer to the customer care service 
B)  An advertisement put on a company's website for the general public 
C)  An order form submitted to an organization's supplier for raw materials 
D)  A businessperson's posts on Twitter or LinkedIn 
E)  A memo concerning the production and sales targets for an organization

Question 2

The formal network refers to the main lines of operational communication in a business.

Accepted Answer

A) True 
 B)False

Question 3

Communication with an external audience should be undertaken with careful attention to both content and tone because _____.

Accepted Answer

A)  front-line employees now have a higher level of decision-making power 
B)  new media are increasing the need for employees with social intelligence 
C)  external audiences tend to have low literacy 
D)  such messages can be regarded as public-relations messages, conveying a certain image of the company 
E)  communicating with external audiences is far more important than communicating with internal audiences 
A)  front-line employees now have a higher level of decision-making power 
B)  new media are increasing the need for employees with social intelligence 
C)  external audiences tend to have low literacy 
D)  such messages can be regarded as public-relations messages, conveying a certain image of the company 
E)  communicating with external audiences is far more important than communicating with internal audiences

Question 4

The advent of new media has _____.

Accepted Answer

A)  increased the need for employees who have social intelligence 
B)  eliminated the need for traditional modes of communication such as face-to-face conversations 
C)  limited the demand for digital networking and virtual collaboration 
D)  increased the hierarchical nature of organizational setups 
E)  reduced the decision-making power of front-line employees 
A)  increased the need for employees who have social intelligence 
B)  eliminated the need for traditional modes of communication such as face-to-face conversations 
C)  limited the demand for digital networking and virtual collaboration 
D)  increased the hierarchical nature of organizational setups 
E)  reduced the decision-making power of front-line employees

Question 5

Which of the following is a form of external-operational communication?

Accepted Answer

A)  Discussions among the board members to decide the future course of the organization 
B)  Coffee-table conversations between employees regarding the progress of their respective projects 
C)  Monthly sales reports created by an automated software 
D)  Meetings that executives hold with leaders of community organizations 
E)  Messages that employees write to their team members regarding project-related issues 
A)  Discussions among the board members to decide the future course of the organization 
B)  Coffee-table conversations between employees regarding the progress of their respective projects 
C)  Monthly sales reports created by an automated software 
D)  Meetings that executives hold with leaders of community organizations 
E)  Messages that employees write to their team members regarding project-related issues

Question 6

The kind of communicating a business does is independent of the nature of the business.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is true about personal communication?

Accepted Answer

A)  Personal communication is an official part of a business's operations. 
B)  Personal communication should be avoided as it is often counter-productive to the organization's goals. 
C)  Personal communication is regulated by the formal network. 
D)  Communication with external parties will often include elements of personal communication. 
E)  The attitudes of the employees and those with whom they communicate are not influenced by personal communication. 
A)  Personal communication is an official part of a business's operations. 
B)  Personal communication should be avoided as it is often counter-productive to the organization's goals. 
C)  Personal communication is regulated by the formal network. 
D)  Communication with external parties will often include elements of personal communication. 
E)  The attitudes of the employees and those with whom they communicate are not influenced by personal communication.

Question 8

The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is known as social intelligence.

Accepted Answer

A) True 
 B)False

Question 9

Communication ranks at or near the top of the business skills needed for success.

Accepted Answer

A) True 
 B)False

Question 10

A _____ refers to the major, well-established channels for information exchange within an organization.

Accepted Answer

A)  personal communication network 
B)  formal network 
C)  supply chain 
D)  regulatory network 
E)  grapevine 
A)  personal communication network 
B)  formal network 
C)  supply chain 
D)  regulatory network 
E)  grapevine

Question 11

Solving a communication problem is typically a linear process.

Accepted Answer

A) True 
 B)False

Question 12

Cross-cultural competency is best defined as the ability to _____.

Accepted Answer

A)  understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of different countries 
B)  interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes 
C)  determine the deeper, underlying meaning or significance of messages 
D)  manipulate people into accepting one's viewpoint regarding religion 
E)  create and interpret graphics 
A)  understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of different countries 
B)  interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes 
C)  determine the deeper, underlying meaning or significance of messages 
D)  manipulate people into accepting one's viewpoint regarding religion 
E)  create and interpret graphics

Question 13

Pedro, a sales manager, asks Rafael, one of his new recruits, to send him a sales report by EOD (end of day). Rafael intends on creating the report after returning home and sending it to Pedro by midnight. While Rafael is on his way out after finishing his work for the day, Pedro spots him and asks him for the report. It is only then that Rafael realizes that Pedro expected him to finish the report before leaving. This scenario exemplifies _____.

Accepted Answer

A)  groupthink 
B)  heckling 
C)  masking 
D)  brainstorming 
E)  bypassing 
A)  groupthink 
B)  heckling 
C)  masking 
D)  brainstorming 
E)  bypassing

Question 14

Which of the following best illustrates an ill-defined problem?

Accepted Answer

A)  How to calculate the annual profits of a company 
B)  How to calculate the money left in a department's budget 
C)  How to count the number of hours an employee stays in the office 
D)  How to communicate a dip in profits to a company's stakeholders 
E)  How to fill in a monthly production report 
A)  How to calculate the annual profits of a company 
B)  How to calculate the money left in a department's budget 
C)  How to count the number of hours an employee stays in the office 
D)  How to communicate a dip in profits to a company's stakeholders 
E)  How to fill in a monthly production report

Question 15

Which of the following statements is true about ill-defined problems?

Accepted Answer

A)  Ill-defined problems can be solved by using a set formula. 
B)  There are few ill-defined problems in a well-run business. 
C)  Ill-defined problems are always negative. 
D)  Solving ill-defined problems requires analytical skill and good judgment. 
E)  Ill-defined problems have unique and perfect solutions. 
A)  Ill-defined problems can be solved by using a set formula. 
B)  There are few ill-defined problems in a well-run business. 
C)  Ill-defined problems are always negative. 
D)  Solving ill-defined problems requires analytical skill and good judgment. 
E)  Ill-defined problems have unique and perfect solutions.

Question 16

Which of the following statements is true about increasing globalism and workplace diversity?

Accepted Answer

A)  Businesspeople, on a global level, have the same understanding of punctuality and efficiency. 
B)  Countries and cultures become less interconnected as businesses expand across the world. 
C)  The requirement for cultural agility in workplace communication has increased significantly. 
D)  People around the world share standardized notions of business and communication. 
E)  The differences in cultures are solely responsible for workplace diversity. 
A)  Businesspeople, on a global level, have the same understanding of punctuality and efficiency. 
B)  Countries and cultures become less interconnected as businesses expand across the world. 
C)  The requirement for cultural agility in workplace communication has increased significantly. 
D)  People around the world share standardized notions of business and communication. 
E)  The differences in cultures are solely responsible for workplace diversity.

Question 17

Written communication has replaced oral communication in business settings.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following best exemplifies a communicator's professional context influencing communication?

Accepted Answer

A)  Medpace Inc.'s hierarchical structure causes its employees to expect a formal style in communications from their superiors. 
B)  Jose, an optimistic person, likes to put an inspirational quote at the end of his email messages. 
C)  Gordon, a graphic designer, prefers to communicate ideas visually. 
D)  Melissa refuses to apologize to her subordinate after yelling at the subordinate in public. 
E)  Trevor often uses social media sites at work because his company's products are marketed to young adults. 
A)  Medpace Inc.'s hierarchical structure causes its employees to expect a formal style in communications from their superiors. 
B)  Jose, an optimistic person, likes to put an inspirational quote at the end of his email messages. 
C)  Gordon, a graphic designer, prefers to communicate ideas visually. 
D)  Melissa refuses to apologize to her subordinate after yelling at the subordinate in public. 
E)  Trevor often uses social media sites at work because his company's products are marketed to young adults.

Question 19

Which of the following is true about internal-operational communication?

Accepted Answer

A)  It includes a business's communication with its customers. 
B)  It includes a business's communication with its suppliers. 
C)  It includes the orders and instructions that supervisors give to their employees. 
D)  It includes the instructions that the supervisors of a business give to its vendors. 
E)  It includes a business's communication with government agencies. 
A)  It includes a business's communication with its customers. 
B)  It includes a business's communication with its suppliers. 
C)  It includes the orders and instructions that supervisors give to their employees. 
D)  It includes the instructions that the supervisors of a business give to its vendors. 
E)  It includes a business's communication with government agencies.

Question 20

Which of the following is most likely to be true of a situation that heavily involves the audience in the communication process?

Accepted Answer

A)  The communicator will not be able to develop a well-informed sense of the situation. 
B)  Solving a communication problem will be a recursive process. 
C)  The communicator will have trouble achieving his/her goals. 
D)  Choosing an appropriate medium for the message becomes a challenge. 
E)  Composing the message will requires lesser consideration. 
A)  The communicator will not be able to develop a well-informed sense of the situation. 
B)  Solving a communication problem will be a recursive process. 
C)  The communicator will have trouble achieving his/her goals. 
D)  Choosing an appropriate medium for the message becomes a challenge. 
E)  Composing the message will requires lesser consideration.

Which of the following is an example of internal-operational communication?

The formal network refers to the main lines of operational communication in a business.

Communication with an external audience should be undertaken with careful attention to both content and tone because _____.

The advent of new media has _____.

Which of the following is a form of external-operational communication?

The kind of communicating a business does is independent of the nature of the business.

Which of the following statements is true about personal communication?

The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is known as social intelligence.

Communication ranks at or near the top of the business skills needed for success.

A _____ refers to the major, well-established channels for information exchange within an organization.

Solving a communication problem is typically a linear process.

Cross-cultural competency is best defined as the ability to _____.

Which of the following best illustrates an ill-defined problem?

Which of the following statements is true about ill-defined problems?

Which of the following statements is true about increasing globalism and workplace diversity?

Written communication has replaced oral communication in business settings.

Which of the following best exemplifies a communicator's professional context influencing communication?

Which of the following is true about internal-operational communication?

Which of the following is most likely to be true of a situation that heavily involves the audience in the communication process?

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters

Exam 1: Communicating in the Workplace

Which of the following is an example of internal-operational communication?

The formal network refers to the main lines of operational communication in a business.

Communication with an external audience should be undertaken with careful attention to both content and tone because _____.

The advent of new media has _____.

Which of the following is a form of external-operational communication?

The kind of communicating a business does is independent of the nature of the business.

Which of the following statements is true about personal communication?

The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is known as social intelligence.

Communication ranks at or near the top of the business skills needed for success.

A _____ refers to the major, well-established channels for information exchange within an organization.

Solving a communication problem is typically a linear process.

Cross-cultural competency is best defined as the ability to _____.

Which of the following best illustrates an ill-defined problem?

Which of the following statements is true about ill-defined problems?

Which of the following statements is true about increasing globalism and workplace diversity?

Written communication has replaced oral communication in business settings.

Which of the following best exemplifies a communicator's professional context influencing communication?

Which of the following is true about internal-operational communication?

Which of the following is most likely to be true of a situation that heavily involves the audience in the communication process?

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters