Exam 10: Communicating Orally

When organizing the body of a presentation, it is important to _____.

In terms of improving your listening ability, why is it important to go easy on argument and criticism?

Which of the following parts of a speech has the goal of preparing an audience to receive a message and gain their attention?

One of the disadvantages of recording the minutes of a meeting is that it does not make a note of the absentees.

Which of the following is a good practice when conducting meetings?

Describe the elements to be considered when bringing a speech to a close and methods of making a close effective.

Which of the following is true of an extemporaneous presentation?

When preparing yourself to speak, talking in strong, clear tones is a technique that projects the appealing personal trait of _____.

When giving a presentation, it is important to either talk down to or above your listeners regardless of their knowledge of the subject matter.

When presenting an oral report, one must avoid making eye contact with the audience because it is considered rude.

The leader of a meeting must _____.

In terms of effective phone procedures, when a person initiates a phone conversation, he or she must _____.

"Mr. Greer is on another line. Please hold." This is not a courteous phone response.

Which of the following is one of "The Ten Commandments of Listening"?

Regarding good phone techniques, when screening calls for others, it is important to _____.

Which of the following is the first step in delivering a webinar?

Being extremely knowledgeable about the topic you're presenting, gathering necessary information, and making a presentation well designed and well written, with no grammatical errors, are techniques that project the personal trait of _____.

When presenting information using visuals, you need not explain them since they have been added just for visual interest.