Question 1

According to the ten commandments of listening, by frequently asking questions, you interfere with the talker's ability to develop his or her message.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following best describes the appropriate use of presentation software?

Accepted Answer

A)  Putting a lot of information on each slide 
B)  Using different fonts throughout for the slide titles 
C)  Using bright color combinations 
D)  Using a lot of animation 
E)  Integrating what is on the slide into your talk 
A)  Putting a lot of information on each slide 
B)  Using different fonts throughout for the slide titles 
C)  Using bright color combinations 
D)  Using a lot of animation 
E)  Integrating what is on the slide into your talk

Question 3

Briefly describe the three methods of presenting a speech.

Accepted Answer

The three presentation methods are:
a) P

Question 4

Jayla Hinton is a journalist working for a newspaper. She has a telephone interview scheduled with Bruce McGregor, the CEO of RealCo Inc. In order to be courteous, which of the following would be the most appropriate way to begin the telephone conversation?

Accepted Answer

A)  Could you connect me to Bruce McGregor please? 
B)  This is Jayla calling for Bruce. 
C)  Is Mr. Bruce McGregor in? 
D)  May I speak with the CEO of your company, Mr. Bruce McGregor? 
E)  This is Jayla Hinton from the Daily Mirror. May I speak with Mr. Bruce McGregor? 
A)  Could you connect me to Bruce McGregor please? 
B)  This is Jayla calling for Bruce. 
C)  Is Mr. Bruce McGregor in? 
D)  May I speak with the CEO of your company, Mr. Bruce McGregor? 
E)  This is Jayla Hinton from the Daily Mirror. May I speak with Mr. Bruce McGregor?

Question 5

The following statement was used as an opening for a presentation on the benefits of the industrial revolution: "In 1920, two men envisioned a garment store where the goods were manufactured entirely by machines, and they went on to make their vision a reality." Which of the following techniques has been used to engage the audience in this scenario?

Accepted Answer

A)  Beginning the presentation with a quotation 
B)  Beginning the presentation with a human-interest story 
C)  Beginning the presentation with a humorous anecdote 
D)  Beginning the presentation with a shocking statement 
E)  Beginning the presentation with a question 
A)  Beginning the presentation with a quotation 
B)  Beginning the presentation with a human-interest story 
C)  Beginning the presentation with a humorous anecdote 
D)  Beginning the presentation with a shocking statement 
E)  Beginning the presentation with a question

Question 6

An information technology specialist was giving a presentation to employees at his company on the need to create secure passwords. He used the following opening: "Did you know that on average, cyber thieves can hack a lowercase password in less than five minutes?" This is an example of opening a presentation with a _____.

Accepted Answer

A)  human-interest story 
B)  humorous anecdote 
C)  quotation 
D)  startling statement 
E)  prepared joke 
A)  human-interest story 
B)  humorous anecdote 
C)  quotation 
D)  startling statement 
E)  prepared joke

Question 7

When screening a phone call, an assistant to a busy executive must _____.

Accepted Answer

A)  courteously ask the purpose of the call 
B)  put the caller on hold for extended periods of time 
C)  promise a callback by the executive 
D)  promptly redirect the call to another assistant 
E)  disconnect the call 
A)  courteously ask the purpose of the call 
B)  put the caller on hold for extended periods of time 
C)  promise a callback by the executive 
D)  promptly redirect the call to another assistant 
E)  disconnect the call

Question 8

Describe adaptation as an element of professional talking.

Accepted Answer

Adaptation is a quality of good talking.

Question 9

Which of the following is true of adaptation, one of the basic elements of the techniques of good talking?

Accepted Answer

A)  It refers to the pitch and resonance of the sounds a speaker makes and the sounds an audience hears. 
B)  It refers to a set of voice behaviors that gives each person a unique voice. 
C)  It varies in messages delivered in different cultures as well as different social situations, work situations, and classrooms. 
D)  It is difficult for a speaker to adapt himself or herself to the audience if he or she has a large vocabulary. 
E)  It is independent of the speaker's style and voice. 
A)  It refers to the pitch and resonance of the sounds a speaker makes and the sounds an audience hears. 
B)  It refers to a set of voice behaviors that gives each person a unique voice. 
C)  It varies in messages delivered in different cultures as well as different social situations, work situations, and classrooms. 
D)  It is difficult for a speaker to adapt himself or herself to the audience if he or she has a large vocabulary. 
E)  It is independent of the speaker's style and voice.

Question 10

When using visuals in delivering an oral presentation, you should avoid _____.

Accepted Answer

A)  including only five brief bullet points per slide 
B)  using a 32 point-type for headings 
C)  using an 18 point-type for text 
D)  using a color combination that is complimentary 
E)  using a similar format across all slides 
A)  including only five brief bullet points per slide 
B)  using a 32 point-type for headings 
C)  using an 18 point-type for text 
D)  using a color combination that is complimentary 
E)  using a similar format across all slides

Question 11

Which of the following is true of developing an agenda for a meeting?

Accepted Answer

A)  It is mandatory to develop a written agenda for informal meetings. 
B)  Items that explain or lead to other items should come before the items that they explain in the agenda. 
C)  An agenda should not be made available to every participant because there may be varying opinions on what should be given priority. 
D)  A fixed format should be followed when developing an agenda for an informal meeting. 
E)  The use of word processing programs should be avoided when developing agendas. 
A)  It is mandatory to develop a written agenda for informal meetings. 
B)  Items that explain or lead to other items should come before the items that they explain in the agenda. 
C)  An agenda should not be made available to every participant because there may be varying opinions on what should be given priority. 
D)  A fixed format should be followed when developing an agenda for an informal meeting. 
E)  The use of word processing programs should be avoided when developing agendas.

Question 12

Which of the following is a physical aspect to be considered when delivering a collaborative presentation?

Accepted Answer

A)  Choosing an attire that presents an impression of competence and professionalism 
B)  Determining the sequence of the presentation to ensure that the idea is well presented 
C)  Determining the content and the extent of contribution from each member 
D)  Planning the strategy of handling audience queries 
E)  Planning a conclusion and selecting the method of audience interaction 
A)  Choosing an attire that presents an impression of competence and professionalism 
B)  Determining the sequence of the presentation to ensure that the idea is well presented 
C)  Determining the content and the extent of contribution from each member 
D)  Planning the strategy of handling audience queries 
E)  Planning a conclusion and selecting the method of audience interaction

Question 13

When leaving a voicemail message, it is a good idea to skip the message overview and leave only a phone number where the call can be returned.

Accepted Answer

A) True 
 B)False

Question 14

In terms of the nature of listening, which of the following is true of sensing words?

Accepted Answer

A)  How well we sense the words around us is determined by how often we use backchannels. 
B)  The ability to sense words does not vary from one person to another. 
C)  A person's concentration on a communication varies from moment to moment. 
D)  It is impossible for a person to block out other sounds when he or she is listening. 
E)  Most of the time, a person's attentiveness does not vary when he or she is listening. 
A)  How well we sense the words around us is determined by how often we use backchannels. 
B)  The ability to sense words does not vary from one person to another. 
C)  A person's concentration on a communication varies from moment to moment. 
D)  It is impossible for a person to block out other sounds when he or she is listening. 
E)  Most of the time, a person's attentiveness does not vary when he or she is listening.

Question 15

Which of the following is true of the courteous use of cell phones?

Accepted Answer

A)  You should use your cell phone at social gatherings to keep in touch with your contacts. 
B)  You should not turn off the ringer because you might miss important calls. 
C)  You should connect your cell phone to a headset to place a call when driving. 
D)  You should place your cell phone on the table while eating. 
E)  You should call from a quiet place, away from other people. 
A)  You should use your cell phone at social gatherings to keep in touch with your contacts. 
B)  You should not turn off the ringer because you might miss important calls. 
C)  You should connect your cell phone to a headset to place a call when driving. 
D)  You should place your cell phone on the table while eating. 
E)  You should call from a quiet place, away from other people.

Question 16

Briefly describe the different varieties of web presentations.

Accepted Answer

The different varieties of web presentat

Question 17

Describe effective voice mail techniques.

Accepted Answer

A voice mail message begins nearly the s

Question 18

Why is it important to take minutes during meetings?

Accepted Answer

People at meetings may hear or interpret

Question 19

When preparing yourself to speak, which of the following elements generates trust and conviction when combined with competence?

Accepted Answer

A)  Confidence 
B)  Glamor 
C)  Sincerity 
D)  Inflection 
E)  Dominance 
A)  Confidence 
B)  Glamor 
C)  Sincerity 
D)  Inflection 
E)  Dominance

Question 20

Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure.

Accepted Answer

A) True 
 B)False

According to the ten commandments of listening, by frequently asking questions, you interfere with the talker's ability to develop his or her message.

Which of the following best describes the appropriate use of presentation software?

Briefly describe the three methods of presenting a speech.

Jayla Hinton is a journalist working for a newspaper. She has a telephone interview scheduled with Bruce McGregor, the CEO of RealCo Inc. In order to be courteous, which of the following would be the most appropriate way to begin the telephone conversation?

When screening a phone call, an assistant to a busy executive must _____.

Describe adaptation as an element of professional talking.

Which of the following is true of adaptation, one of the basic elements of the techniques of good talking?

When using visuals in delivering an oral presentation, you should avoid _____.

Which of the following is true of developing an agenda for a meeting?

Which of the following is a physical aspect to be considered when delivering a collaborative presentation?

When leaving a voicemail message, it is a good idea to skip the message overview and leave only a phone number where the call can be returned.

In terms of the nature of listening, which of the following is true of sensing words?

Which of the following is true of the courteous use of cell phones?

Briefly describe the different varieties of web presentations.

Describe effective voice mail techniques.

Why is it important to take minutes during meetings?

When preparing yourself to speak, which of the following elements generates trust and conviction when combined with competence?

Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure.

Communicating in the Workplace

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating in the Job Search

Filters

Exam 10: Communicating Orally

According to the ten commandments of listening, by frequently asking questions, you interfere with the talker's ability to develop his or her message.

Which of the following best describes the appropriate use of presentation software?

Briefly describe the three methods of presenting a speech.

Jayla Hinton is a journalist working for a newspaper. She has a telephone interview scheduled with Bruce McGregor, the CEO of RealCo Inc. In order to be courteous, which of the following would be the most appropriate way to begin the telephone conversation?

When screening a phone call, an assistant to a busy executive must _____.

Describe adaptation as an element of professional talking.

Which of the following is true of adaptation, one of the basic elements of the techniques of good talking?

When using visuals in delivering an oral presentation, you should avoid _____.

Which of the following is true of developing an agenda for a meeting?

Which of the following is a physical aspect to be considered when delivering a collaborative presentation?

When leaving a voicemail message, it is a good idea to skip the message overview and leave only a phone number where the call can be returned.

In terms of the nature of listening, which of the following is true of sensing words?

Which of the following is true of the courteous use of cell phones?

Briefly describe the different varieties of web presentations.

Describe effective voice mail techniques.

Why is it important to take minutes during meetings?

When preparing yourself to speak, which of the following elements generates trust and conviction when combined with competence?

Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure.

Communicating in the Workplace

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating in the Job Search

Filters