Question 1

Which of the following elements should be included in the conclusion of a speech or presentation?

Accepted Answer

A)  A summary of the keys points developed in the presentation 
B)  A statement that clearly defines the topic of the presentation 
C)  A statement that builds up the case 
D)  A quote by someone the audience knows and views as credible 
E)  A humorous anecdote 
A)  A summary of the keys points developed in the presentation 
B)  A statement that clearly defines the topic of the presentation 
C)  A statement that builds up the case 
D)  A quote by someone the audience knows and views as credible 
E)  A humorous anecdote

Question 2

Which of the following is an effective way to increase the accuracy of a person's interpretation while listening?

Accepted Answer

A)  The person will need to think in terms of what the words mean to the speaker who uses them. 
B)  The person will need to think in terms of what the dictionary says about the meaning of the words used by the speaker. 
C)  The person should judge the speaker's words in the light of his or her own culture and experience rather than those of the speaker's. 
D)  The person will need to filter incoming messages on the basis of his or her own beliefs. 
E)  The person will need to focus on the gestures and expressions used by the speaker when the message is delivered. 
A)  The person will need to think in terms of what the words mean to the speaker who uses them. 
B)  The person will need to think in terms of what the dictionary says about the meaning of the words used by the speaker. 
C)  The person should judge the speaker's words in the light of his or her own culture and experience rather than those of the speaker's. 
D)  The person will need to filter incoming messages on the basis of his or her own beliefs. 
E)  The person will need to focus on the gestures and expressions used by the speaker when the message is delivered.

Question 3

Dario Peraza, executive officer at Intium Technologies Inc., has a direct telephone line where clients can reach him. Which of the following would be an effective way for him to answer his calls?

Accepted Answer

A)  Hello. Can I assist you? 
B)  Dario Peraza speaking. 
C)  How may I assist you? 
D)  Hello. You have called Intium Technologies. Who are you? 
E)  Intium Technologies. Dario Peraza speaking. May I help you? 
A)  Hello. Can I assist you? 
B)  Dario Peraza speaking. 
C)  How may I assist you? 
D)  Hello. You have called Intium Technologies. Who are you? 
E)  Intium Technologies. Dario Peraza speaking. May I help you?

Question 4

An effective approach to delivering a speech is to remain aloof and distant from your audience in order to project the image of being authoritative.

Accepted Answer

A) True 
 B)False

Question 5

A _____ is a Web-based get-together, usually for a small group of people who have chosen to conduct their interactions online rather than in a conference room.

Accepted Answer

A)  webinar 
B)  webcast 
C)  Web meeting 
D)  conference call 
E)  podcast 
A)  webinar 
B)  webcast 
C)  Web meeting 
D)  conference call 
E)  podcast

Question 6

After listening to formal oral communication, such as a speech, we quickly forget most of the message.

Accepted Answer

A) True 
 B)False

Question 7

Voice quality refers to the _____.

Accepted Answer

A)  set of voice behaviors that makes a person's voice unique 
B)  pitch and resonance of the sounds a speaker makes and the sounds an audience hears 
C)  way that pitch, speed, and volume combine to give personality to one's oral expression 
D)  way words are fitted to the listener's level of understanding 
E)  average number of words spoken by a person during an informal conversation 
A)  set of voice behaviors that makes a person's voice unique 
B)  pitch and resonance of the sounds a speaker makes and the sounds an audience hears 
C)  way that pitch, speed, and volume combine to give personality to one's oral expression 
D)  way words are fitted to the listener's level of understanding 
E)  average number of words spoken by a person during an informal conversation

Question 8

Which of the following is the ideal posture to assume when presenting an oral report?

Accepted Answer

A)  An erect and stiff body posture 
B)  A slouched and relaxed posture 
C)  A comfortable and limp posture 
D)  A naturally poised and alert posture 
E)  A constantly changing body posture 
A)  An erect and stiff body posture 
B)  A slouched and relaxed posture 
C)  A comfortable and limp posture 
D)  A naturally poised and alert posture 
E)  A constantly changing body posture

Question 9

Which of the following is true of effective voice mail techniques?

Accepted Answer

A)  A voice mail does not allow you to leave a more detailed message than you might leave with an assistant. 
B)  You must begin a voice mail with an overview of the message and then continue with the details. 
C)  If you want the listener to take action, you must call for it in the beginning of the message. 
D)  You need not directly ask the listener to return your call because by leaving a voice message, you are implying that the listener should call you back. 
E)  You must speak quickly to ensure that the entire message is recorded. 
A)  A voice mail does not allow you to leave a more detailed message than you might leave with an assistant. 
B)  You must begin a voice mail with an overview of the message and then continue with the details. 
C)  If you want the listener to take action, you must call for it in the beginning of the message. 
D)  You need not directly ask the listener to return your call because by leaving a voice message, you are implying that the listener should call you back. 
E)  You must speak quickly to ensure that the entire message is recorded.

Question 10

Which of the following is true of conversing informally?

Accepted Answer

A)  Talking down to a listener is the best way to command attention when delivering a message. 
B)  Speaking in a monotone is more likely to hold a listener's interest for long. 
C)  All people with effective informal talking skills have the same style. 
D)  The larger a person's vocabulary, the more word choices he or she has. 
E)  Variation in the speaking speed tends to irritate and disrupt a listener's concentration. 
A)  Talking down to a listener is the best way to command attention when delivering a message. 
B)  Speaking in a monotone is more likely to hold a listener's interest for long. 
C)  All people with effective informal talking skills have the same style. 
D)  The larger a person's vocabulary, the more word choices he or she has. 
E)  Variation in the speaking speed tends to irritate and disrupt a listener's concentration.

Question 11

Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct known as _____.

Accepted Answer

A)  a structural coherence plan 
B)  heuristics 
C)  standard operating procedure 
D)  paralanguage 
E)  parliamentary procedure 
A)  a structural coherence plan 
B)  heuristics 
C)  standard operating procedure 
D)  paralanguage 
E)  parliamentary procedure

Question 12

In presentations of technical topics to technical audiences, you can skip the attention-gaining opening.

Accepted Answer

A) True 
 B)False

Question 13

It is more effective for most people to read a speech than to present it extemporaneously.

Accepted Answer

A) True 
 B)False

Question 14

When using visuals to present information, you should look at the visuals only when the audience should look at them.

Accepted Answer

A) True 
 B)False

Question 15

In the context of the elements of professional talking, which of the following is true of word choice?

Accepted Answer

A)  The speaker should assume that the audience has absolutely no understanding of the subject whatsoever. 
B)  The speaker should either talk down to or above the listener. 
C)  The speaker should keep in mind the need for the recipient to understand the words he or she chooses. 
D)  The vocabulary the speaker uses with his or her friends outside the workplace is also professionally appropriate for use in the workplace. 
E)  The larger a speaker's vocabulary, the more difficult it becomes for him or her to choose appropriate words for informal conversations. 
A)  The speaker should assume that the audience has absolutely no understanding of the subject whatsoever. 
B)  The speaker should either talk down to or above the listener. 
C)  The speaker should keep in mind the need for the recipient to understand the words he or she chooses. 
D)  The vocabulary the speaker uses with his or her friends outside the workplace is also professionally appropriate for use in the workplace. 
E)  The larger a speaker's vocabulary, the more difficult it becomes for him or her to choose appropriate words for informal conversations.

Question 16

When you are responding to a crisis or giving an important announcement, which of the following methods of presentation are you most likely to use?

Accepted Answer

A)  A presentation that is delivered extemporaneously 
B)  A presentation involving the use of placards and notes 
C)  A presentation involving the delivery of a speech from memory 
D)  A presentation where you improvise as you deliver the speech 
E)  A presentation where you read a prepared speech 
A)  A presentation that is delivered extemporaneously 
B)  A presentation involving the use of placards and notes 
C)  A presentation involving the delivery of a speech from memory 
D)  A presentation where you improvise as you deliver the speech 
E)  A presentation where you read a prepared speech

Question 17

When giving a presentation to an audience who will want to review the presentation later, the appropriate handout will be a(n) _____.

Accepted Answer

A)  complete copy of the slides or of the report or proposal 
B)  outline of the basics with room for notes 
C)  quick-reference sheet 
D)  list of resources 
E)  card specifying the details of the venue and the date of the presentation 
A)  complete copy of the slides or of the report or proposal 
B)  outline of the basics with room for notes 
C)  quick-reference sheet 
D)  list of resources 
E)  card specifying the details of the venue and the date of the presentation

Question 18

Adaptation refers to word selection that focuses on a speaker's needs and interests.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is true of taking minutes at a meeting?

Accepted Answer

A)  All minutes are highly formal, with headings and complete sentences. 
B)  All minutes should note excused or unexcused absences. 
C)  Minutes should reflect an objective account of the topics covered at the meeting. 
D)  Recorded minutes are always voted on by group members before they are accepted. 
E)  All meeting minutes are informal and generally resemble casually written notes. 
A)  All minutes are highly formal, with headings and complete sentences. 
B)  All minutes should note excused or unexcused absences. 
C)  Minutes should reflect an objective account of the topics covered at the meeting. 
D)  Recorded minutes are always voted on by group members before they are accepted. 
E)  All meeting minutes are informal and generally resemble casually written notes.

Question 20

Describe the aspects to be covered when preparing and delivering a collaborative presentation.

Accepted Answer

The first step is to plan the presentati

Which of the following elements should be included in the conclusion of a speech or presentation?

Which of the following is an effective way to increase the accuracy of a person's interpretation while listening?

Dario Peraza, executive officer at Intium Technologies Inc., has a direct telephone line where clients can reach him. Which of the following would be an effective way for him to answer his calls?

An effective approach to delivering a speech is to remain aloof and distant from your audience in order to project the image of being authoritative.

A _____ is a Web-based get-together, usually for a small group of people who have chosen to conduct their interactions online rather than in a conference room.

After listening to formal oral communication, such as a speech, we quickly forget most of the message.

Voice quality refers to the _____.

Which of the following is the ideal posture to assume when presenting an oral report?

Which of the following is true of effective voice mail techniques?

Which of the following is true of conversing informally?

Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct known as _____.

In presentations of technical topics to technical audiences, you can skip the attention-gaining opening.

It is more effective for most people to read a speech than to present it extemporaneously.

When using visuals to present information, you should look at the visuals only when the audience should look at them.

In the context of the elements of professional talking, which of the following is true of word choice?

When you are responding to a crisis or giving an important announcement, which of the following methods of presentation are you most likely to use?

When giving a presentation to an audience who will want to review the presentation later, the appropriate handout will be a(n) _____.

Adaptation refers to word selection that focuses on a speaker's needs and interests.

Which of the following is true of taking minutes at a meeting?

Describe the aspects to be covered when preparing and delivering a collaborative presentation.

Communicating in the Workplace

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating in the Job Search

Filters

Exam 10: Communicating Orally

Which of the following elements should be included in the conclusion of a speech or presentation?

Which of the following is an effective way to increase the accuracy of a person's interpretation while listening?

Dario Peraza, executive officer at Intium Technologies Inc., has a direct telephone line where clients can reach him. Which of the following would be an effective way for him to answer his calls?

An effective approach to delivering a speech is to remain aloof and distant from your audience in order to project the image of being authoritative.

A _____ is a Web-based get-together, usually for a small group of people who have chosen to conduct their interactions online rather than in a conference room.

After listening to formal oral communication, such as a speech, we quickly forget most of the message.

Voice quality refers to the _____.

Which of the following is the ideal posture to assume when presenting an oral report?

Which of the following is true of effective voice mail techniques?

Which of the following is true of conversing informally?

Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct known as _____.

In presentations of technical topics to technical audiences, you can skip the attention-gaining opening.

It is more effective for most people to read a speech than to present it extemporaneously.

When using visuals to present information, you should look at the visuals only when the audience should look at them.

In the context of the elements of professional talking, which of the following is true of word choice?

When you are responding to a crisis or giving an important announcement, which of the following methods of presentation are you most likely to use?

When giving a presentation to an audience who will want to review the presentation later, the appropriate handout will be a(n) _____.

Adaptation refers to word selection that focuses on a speaker's needs and interests.

Which of the following is true of taking minutes at a meeting?

Describe the aspects to be covered when preparing and delivering a collaborative presentation.

Communicating in the Workplace

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating in the Job Search

Filters