Exam 8: Performance Management

Since Jose has started using the comparative approach,he has increased his leniency with some employees and become stricter with others.He is using the comparative approach correctly.

The ________ approach to performance management focuses on the extent to which individuals have certain characteristics or traits believed desirable for the company's success.

As a new strategy this year,HighLo Company is having its managers evaluated by the members of their teams.This decision was made to give employees an opportunity to anonymously share information about how they are being managed.HighLo most likely has not considered that this type of performance evaluation has which disadvantage?

Describe upward feedback and give at least two examples.

Roundel Inc.is a company that sells automobile tires.The company is projecting an increase in sales in the next 12 months and is looking to fill the senior positions through internal recruiting to meet this demand.The company is evaluating the individual performances and seeking to develop some ranking of the individuals within a work group to identify the best performer.Which of the following approaches is the company using?

The extent to which a performance measure is deemed to be satisfactory or adequate by those who use it is known as its reliability.

Discuss the differences between the attribute and behavioral approaches to performance measurement related to the criteria of (a)strategic congruence,(b)validity,and (c)reliability.

A performance management system designed with a strong quality orientation can be expected to

________ rating error occurs when a rater gives an employee high ratings on all aspects of performance because of the rater's overall positive impression of the employee.

The assumption of Pareto analysis is that the majority of problems are the result of a small number of causes.

Which performance management technique initially involves the identification of a large number of critical incidents,followed by the classification of these incidents into performance dimensions,and finally ranking these incidents into levels of performance?

Productivity measurement and evaluation system (ProMES)is designed to specifically define performance dimensions by developing behavioral anchors associated with different levels of performance.

Discuss the strategic purposes of performance management.

Sanjeev looks forward to completing his self-rating.He always gives himself a high rating showing that the company will be lost without him.He does not know that the self-rating is used for administrative purposes only.

Which of the following approaches to measuring performance uses some overall assessment of an individual's performance or worth and seeks to develop a ranking of the individuals within a work group?

Rick is the vice president of the human resources team.He designs a new performance management process.He completes the first step and moves on to the next step of developing employee goals and actions to achieve the outcomes.Which of the following is he likely to do next to create an effective performance management process?

Which performance management evaluation criterion reflects the extent to which a performance measure assesses all the relevant-and only the relevant-aspects of performance?

Once the expected performance has been defined and employees' performances have been measured,it is necessary to feed that performance information back to the employees so that they can correct any deficiencies.

Discuss the ways a manager can improve the performance feedback process.

Which of the following is true regarding behavioral approaches to performance measurement?