Question 1

Overly formal language used to make communication sound important is called
.

Accepted Answer

letterese

Question 2

A(n)letter is written in response to a claim letter from a customer..

Accepted Answer

adjustment

Question 3

In the standard block letter format,the

Accepted Answer

A) enclosure notation appears before the complimentary closing. 
B) heading appears above the date. 
C) sender's address is omitted. 
D) sender's signature appears above the complimentary closing. 
E) All of these answers are correct. 
A) enclosure notation appears before the complimentary closing. 
B) heading appears above the date. 
C) sender's address is omitted. 
D) sender's signature appears above the complimentary closing. 
E) All of these answers are correct. B

Question 4

The "you" perspective in a letter is most appropriate

Accepted Answer

A) in the salutation. 
B) in the first sentence of the letter. 
C) in the concluding paragraph. 
D) throughout the letter. 
E) at no point. 
A) in the salutation. 
B) in the first sentence of the letter. 
C) in the concluding paragraph. 
D) throughout the letter. 
E) at no point.

Question 5

Appeal to both logic and emotion in a sales letter.

Accepted Answer

A) True 
 B)False

Question 6

International audiences often expect a personalized introduction to a letter.

Accepted Answer

A) True 
 B)False

Question 7

In an adjustment letter,

Accepted Answer

A) offer an incentive,if appropriate. 
B) apologize in passive voice. 
C) use active voice to explain the customer's mistake. 
D) b and c. 
E) All of these answers are correct. 
A) offer an incentive,if appropriate. 
B) apologize in passive voice. 
C) use active voice to explain the customer's mistake. 
D) b and c. 
E) All of these answers are correct.

Question 8

Letters are important for communicating outside an organization.

Accepted Answer

A) True 
 B)False

Question 9

The address of a letter's recipient is called the address.

Accepted Answer

The answer of The address of a letter's recipient is...

Question 10

A letter often has a persuasive purpose.

Accepted Answer

A) True 
 B)False

Question 11

When conveying bad news,

Accepted Answer

A) place an apology at the very end of the letter. 
B) use phrasing such as "I regret" or "We're sorry." 
C) use "you" to place responsibility on the reader. 
D) never use passive voice. 
E) a and d. 
A) place an apology at the very end of the letter. 
B) use phrasing such as "I regret" or "We're sorry." 
C) use "you" to place responsibility on the reader. 
D) never use passive voice. 
E) a and d.

Question 12

In any situation,a letter,memo,or email may be sent based on your preferred form of communication.

Accepted Answer

A) True 
 B)False

Question 13

Inquiry letters are always unsolicited.

Accepted Answer

A) True 
 B)False

Question 14

The most popular format for workplace letters is the block format.

Accepted Answer

A) True 
 B)False

Question 15

In a letter,the date usually appears immediately below the sender's address.

Accepted Answer

A) True 
 B)False

Question 16

To write an effective sales letter,

Accepted Answer

A) begin with a long and detailed introduction. 
B) exaggerate claims. 
C) clearly state any benefits for the reader. 
D) avoid asking the reader to take action. 
E) All of these answers are correct. 
A) begin with a long and detailed introduction. 
B) exaggerate claims. 
C) clearly state any benefits for the reader. 
D) avoid asking the reader to take action. 
E) All of these answers are correct.

Question 17

Establish and maintain a "me" perspective in every workplace letter.

Accepted Answer

A) True 
 B)False

Question 18

In a letter of complaint,a(n)

Accepted Answer

A) indirect approach is appropriate for arguable claims. 
B) indirect approach is appropriate for routine claims. 
C) direct approach is always the most effective. 
D) direct approach is appropriate for arguable claims. 
E) indirect approach is always appropriate. 
A) indirect approach is appropriate for arguable claims. 
B) indirect approach is appropriate for routine claims. 
C) direct approach is always the most effective. 
D) direct approach is appropriate for arguable claims. 
E) indirect approach is always appropriate.

Question 19

An additional page may be added to a letter for just the signature block.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about inquiry letters is least accurate?

Accepted Answer

A) Address the letter to a specific person. 
B) Provide all of your contact information so that you can be reached easily. 
C) Do not enclose a self-addressed,stamped envelope,as doing so is presumptuous. 
D) Say thank-you and offer to follow up. 
E) All of these statements are accurate. 
A) Address the letter to a specific person. 
B) Provide all of your contact information so that you can be reached easily. 
C) Do not enclose a self-addressed,stamped envelope,as doing so is presumptuous. 
D) Say thank-you and offer to follow up. 
E) All of these statements are accurate.

Exam 16: Workplace Letters

Overly formal language used to make communication sound important is called .

A(n)letter is written in response to a claim letter from a customer..

In the standard block letter format,the

The "you" perspective in a letter is most appropriate

Appeal to both logic and emotion in a sales letter.

International audiences often expect a personalized introduction to a letter.

In an adjustment letter,

Letters are important for communicating outside an organization.

The address of a letter's recipient is called the address.

A letter often has a persuasive purpose.

When conveying bad news,

In any situation,a letter,memo,or email may be sent based on your preferred form of communication.

Inquiry letters are always unsolicited.

The most popular format for workplace letters is the block format.

In a letter,the date usually appears immediately below the sender's address.

To write an effective sales letter,

Establish and maintain a "me" perspective in every workplace letter.

In a letter of complaint,a(n)

An additional page may be added to a letter for just the signature block.

Which of the following statements about inquiry letters is least accurate?

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Memos

Email and Text Messaging

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Webinars

Web Pages

Social Media

Filters