Question 1

A memo is always preferable to a telephone call.

Accepted Answer

A) True 
 B)False  False

Question 2

A memo is most appropriate for

Accepted Answer

A) relaying information within an organization. 
B) resolving a simple issue. 
C) addressing a sensitive topic. 
D) asking a quick question. 
E) All of the answers are correct. 
A) relaying information within an organization. 
B) resolving a simple issue. 
C) addressing a sensitive topic. 
D) asking a quick question. 
E) All of the answers are correct. A

Question 3

A memo accompanies a package of materials and indicates that information is being sent from one place to another.

Accepted Answer

transmittal

Question 4

Memos generally focus on only one topic.

Accepted Answer

A) True 
 B)False

Question 5

Memos

Accepted Answer

A) are commonly addressed to people outside a company. 
B) provide appropriate formality for the workplace. 
C) should always take a direct approach. 
D) should be sent via paper rather than email. 
E) None of these answers is correct. 
A) are commonly addressed to people outside a company. 
B) provide appropriate formality for the workplace. 
C) should always take a direct approach. 
D) should be sent via paper rather than email. 
E) None of these answers is correct.

Question 6

A memo is an appropriate medium for aggressively criticizing colleagues.

Accepted Answer

A) True 
 B)False

Question 7

The style of a memo should be

Accepted Answer

A) clear. 
B) concise. 
C) fluent. 
D) a and c. 
E) a,b,and c. 
A) clear. 
B) concise. 
C) fluent. 
D) a and c. 
E) a,b,and c.

Question 8

A transmittal memo

Accepted Answer

A) distributes bad news to the recipients. 
B) distributes good news to the recipients. 
C) accompanies long reports or proposals. 
D) distributes both bad and good news to the recipients. 
E) accompanies long reports or proposals and distributes both bad and good news to the recipients. 
A) distributes bad news to the recipients. 
B) distributes good news to the recipients. 
C) accompanies long reports or proposals. 
D) distributes both bad and good news to the recipients. 
E) accompanies long reports or proposals and distributes both bad and good news to the recipients.

Question 9

To format a memo,

Accepted Answer

A) do not use paragraphs. 
B) single-space within paragraphs and double-space between paragraphs. 
C) double-space within and between paragraphs. 
D) indent the first line of a paragraph. 
E) b and d. 
A) do not use paragraphs. 
B) single-space within paragraphs and double-space between paragraphs. 
C) double-space within and between paragraphs. 
D) indent the first line of a paragraph. 
E) b and d.

Question 10

The line announces the topic of your memo..

Accepted Answer

The answer of The line announces the topic of your...

Question 11

Memos are often converted into PDF files and attached to email messages.

Accepted Answer

A) True 
 B)False

Question 12

Distribute a memo to

Accepted Answer

A) the media. 
B) everyone in your organization,even if only a few people need to read it. 
C) a couple of administrative assistants,and let them pass along the information. 
D) the people who need the information. 
E) All of these answers are correct. 
A) the media. 
B) everyone in your organization,even if only a few people need to read it. 
C) a couple of administrative assistants,and let them pass along the information. 
D) the people who need the information. 
E) All of these answers are correct.

Question 13

Which of the following statements is least accurate?

Accepted Answer

A) A memo that is longer than one page should include headers on subsequent pages. 
B) Memos must never be longer than one page. 
C) A table may be included in a memo. 
D) Bulleted or numbered lists may be appropriate for memos. 
E) Distribution and enclosure notices may be used in memos. 
A) A memo that is longer than one page should include headers on subsequent pages. 
B) Memos must never be longer than one page. 
C) A table may be included in a memo. 
D) Bulleted or numbered lists may be appropriate for memos. 
E) Distribution and enclosure notices may be used in memos.

Question 14

Headings and bullets are not needed in memos because they are typically short communications.

Accepted Answer

A) True 
 B)False

Question 15

A memo should

Accepted Answer

A) be grammatically correct. 
B) always use the direct approach. 
C) never adopt an informal tone. 
D) always be sent on paper. 
E) All of these answers are correct. 
A) be grammatically correct. 
B) always use the direct approach. 
C) never adopt an informal tone. 
D) always be sent on paper. 
E) All of these answers are correct.

Question 16

Informational memos are increasingly being sent via email.

Accepted Answer

A) True 
 B)False

Question 17

Readers generally prefer the indirect approach in a memo.

Accepted Answer

A) True 
 B)False

Question 18

Initialing a memo is an outdated practice.

Accepted Answer

A) True 
 B)False

Question 19

Routine miscellaneous memos are used for a variety of topics and purposes.

Accepted Answer

A) True 
 B)False

Question 20

The subject line of a memo that uses the indirect approach is not specific about the main point.

Accepted Answer

A) True 
 B)False

Exam 14: Memos

A memo is always preferable to a telephone call.

A memo is most appropriate for

A memo accompanies a package of materials and indicates that information is being sent from one place to another.

Memos generally focus on only one topic.

Memos

A memo is an appropriate medium for aggressively criticizing colleagues.

The style of a memo should be

A transmittal memo

To format a memo,

The line announces the topic of your memo..

Memos are often converted into PDF files and attached to email messages.

Distribute a memo to

Which of the following statements is least accurate?

Headings and bullets are not needed in memos because they are typically short communications.

A memo should

Informational memos are increasingly being sent via email.

Readers generally prefer the indirect approach in a memo.

Initialing a memo is an outdated practice.

Routine miscellaneous memos are used for a variety of topics and purposes.

The subject line of a memo that uses the indirect approach is not specific about the main point.

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email and Text Messaging

Workplace Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Webinars

Web Pages

Social Media

Filters