Exam 11: Foundations of Control

________ is the end result of an activity.

________ corrective action corrects problems at once to get performance back on track.

The differences seen in organizational control systems of global organizations are primarily in the ________ steps of the control process.

The range of variation is used to compare performance against a standard.

The control system that Gina chooses should ultimately be one that ________.

________ is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Control that prevents anticipated problems is ________ control.

Refer to the Scenario below to answer the questions that follow. Designing a Control System (Scenario) Gina realizes her department needs to make some changes in its control system.The department is one of five in her division,and she is not sure which approach will work best for the organization.She could base her department's performance on its distinct product,making it a profit centre and evaluating it against overall company results.She could also make better use of the policies,regulations,and procedures that are already in place.To date,Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating.The work groups set their goals and insure those goals are achieved.Everyone is well aware of the expected standards and work behaviours,and there is little tolerance for workers who do not meet the group norms. -The head office would probably prefer that Gina use ________ control.

List and briefly explain the three types of control and provide an example of each.

Clan control is often used by organizations in which teams are common and technology is changing rapidly.

Refer to the Scenario below to answer the questions that follow. Designing a Control System (Scenario) Gina realizes her department needs to make some changes in its control system.The department is one of five in her division,and she is not sure which approach will work best for the organization.She could base her department's performance on its distinct product,making it a profit centre and evaluating it against overall company results.She could also make better use of the policies,regulations,and procedures that are already in place.To date,Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating.The work groups set their goals and insure those goals are achieved.Everyone is well aware of the expected standards and work behaviours,and there is little tolerance for workers who do not meet the group norms. -If Gina establishes her department as a profit centre,she will be using ________ control.

In the mid 2000s,when the Canadian Curling Association (CCA)was facing a seven-figure deficit,which financial ratio was likely most important to the CCA?

The three different approaches to designing control systems are ________.

One advantage of ________ control is that it can enhance employee motivation.

Which of the following is an indirect control device that might be used by a Canadian manager to control performance by an employee in another country?

When information is analyzed and processed,it becomes data.

Josh,a manager at Bombardier,spent the morning reading the company's most recent annual report.This document serves as a source of feedback control.

The selection of criteria to measure control is not important.

How we measure is more critical than what we measure.

If the company's market value is greater than all the capital invested in it,the company has a positive ________,indicating that managers have created wealth.