Question 1

Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.

Accepted Answer

A) True 
 B)False

Question 2

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

Accepted Answer

A) True 
 B)False

Question 3

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

Accepted Answer

A)  FTP 
B)  Email 
C)  The World Wide Web 
D)  HTML 
E)  An extranet 
A)  FTP 
B)  Email 
C)  The World Wide Web 
D)  HTML 
E)  An extranet

Question 4

A firm's IT infrastructure provides the platform on which the firm can build its information systems.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is not true?

Accepted Answer

A)  In 2016, American businesses invested nearly $2.8 trillion in information systems hardware, software, and telecommunications equipment. 
B)  In 2016, American businesses spent $800 billion on business and management consulting and information technology services. 
C)  In 2016, about 25 percent of all capital investment in the United States was for information systems hardware, software, and telecommunications equipment. 
D)  Expenditures in the United States for information systems are growing at a faster rate than the U.S. economy as a whole. 
E)  Worldwide, non-U.S. expenditures for information technology exceeded $3.5 trillion. 
A)  In 2016, American businesses invested nearly $2.8 trillion in information systems hardware, software, and telecommunications equipment. 
B)  In 2016, American businesses spent $800 billion on business and management consulting and information technology services. 
C)  In 2016, about 25 percent of all capital investment in the United States was for information systems hardware, software, and telecommunications equipment. 
D)  Expenditures in the United States for information systems are growing at a faster rate than the U.S. economy as a whole. 
E)  Worldwide, non-U.S. expenditures for information technology exceeded $3.5 trillion.

Question 6

The six important business objectives of information system investment include all of the following except:

Accepted Answer

A)  competitive advantage. 
B)  employee morale. 
C)  improved decision making. 
D)  survival. 
E)  new products. 
A)  competitive advantage. 
B)  employee morale. 
C)  improved decision making. 
D)  survival. 
E)  new products.

Question 7

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the:

Accepted Answer

A)  management dimension. 
B)  people dimension. 
C)  organizational dimension. 
D)  technology dimension. 
E)  cultural dimension. 
A)  management dimension. 
B)  people dimension. 
C)  organizational dimension. 
D)  technology dimension. 
E)  cultural dimension.

Question 8

Encouraging employees to adapt to new business processes is an important factor in change management.

Accepted Answer

A) True 
 B)False

Question 9

Which are the three major dimensions of business problem solving?

Accepted Answer

A)  Organizational dimensions, people dimensions, and technology dimensions 
B)  Organizational dimensions, people dimensions, and environmental dimensions 
C)  People dimensions, technology dimensions, and environmental dimensions 
D)  Technology dimensions, organizational dimensions, and environmental dimensions 
E)  Organizational dimensions, technology dimensions, and cultural dimensions 
A)  Organizational dimensions, people dimensions, and technology dimensions 
B)  Organizational dimensions, people dimensions, and environmental dimensions 
C)  People dimensions, technology dimensions, and environmental dimensions 
D)  Technology dimensions, organizational dimensions, and environmental dimensions 
E)  Organizational dimensions, technology dimensions, and cultural dimensions

Question 10

The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives. Should you take her advice? Why or why not? What techniques can you use in evaluating the problem?

Accepted Answer

The advice should not be taken, as it is

Question 11

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

Accepted Answer

A)  An extranet 
B)  The World Wide Web 
C)  The Internet 
D)  An intranet 
E)  Verizon 
A)  An extranet 
B)  The World Wide Web 
C)  The Internet 
D)  An intranet 
E)  Verizon

Question 12

A moving company has an information system that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times is a(n) ________ dimension of the system.

Accepted Answer

A)  organizational 
B)  managerial 
C)  people 
D)  technology 
E)  cultural 
A)  organizational 
B)  managerial 
C)  people 
D)  technology 
E)  cultural

Question 13

Journalist Thomas Friedman's description of the world as "flat" refers to the:

Accepted Answer

A)  flattening of economic and cultural advantages of developed countries. 
B)  use of the Internet and technology for instantaneous communication. 
C)  reduction in travel times and the ubiquity of global exchange and travel. 
D)  growth of globalization. 
E)  increased use of global currencies. 
A)  flattening of economic and cultural advantages of developed countries. 
B)  use of the Internet and technology for instantaneous communication. 
C)  reduction in travel times and the ubiquity of global exchange and travel. 
D)  growth of globalization. 
E)  increased use of global currencies.

Question 14

________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

Accepted Answer

A)  Software 
B)  Programming 
C)  Enterprise applications 
D)  Business intelligence 
E)  Data management technology 
A)  Software 
B)  Programming 
C)  Enterprise applications 
D)  Business intelligence 
E)  Data management technology

Question 15

Which of the following is an important skill for a marketing major?

Accepted Answer

A)  An understanding of online transaction and reporting systems 
B)  An understanding of product management enterprise systems 
C)  An understanding of supplier management enterprise systems 
D)  An understanding of enterprise systems that enhance leadership 
E)  An understanding of financial reporting systems 
A)  An understanding of online transaction and reporting systems 
B)  An understanding of product management enterprise systems 
C)  An understanding of supplier management enterprise systems 
D)  An understanding of enterprise systems that enhance leadership 
E)  An understanding of financial reporting systems

Question 16

What is the difference between information technology and information systems?

Accepted Answer

Information technology (IT) consists of

Question 17

Intranets are private corporate networks extended to authorized users outside the organization.

Accepted Answer

A) True 
 B)False

Question 18

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

Accepted Answer

A) True 
 B)False

Question 19

The final step in the four-step model of business problem solving is:

Accepted Answer

A)  outcome. 
B)  implementation. 
C)  change management. 
D)  feedback. 
E)  employee retraining. 
A)  outcome. 
B)  implementation. 
C)  change management. 
D)  feedback. 
E)  employee retraining.

Question 20

UPS's use of web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own websites, described in the chapter case, is an information systems solution used to achieve customer intimacy.

Accepted Answer

A) True 
 B)False

Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

A firm's IT infrastructure provides the platform on which the firm can build its information systems.

Which of the following statements is not true?

The six important business objectives of information system investment include all of the following except:

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the:

Encouraging employees to adapt to new business processes is an important factor in change management.

Which are the three major dimensions of business problem solving?

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

A moving company has an information system that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times is a(n) ________ dimension of the system.

Journalist Thomas Friedman's description of the world as "flat" refers to the:

________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

Which of the following is an important skill for a marketing major?

What is the difference between information technology and information systems?

Intranets are private corporate networks extended to authorized users outside the organization.

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

The final step in the four-step model of business problem solving is:

UPS's use of web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own websites, described in the chapter case, is an information systems solution used to achieve customer intimacy.

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 1: Business Information Systems in Your Career

Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

A firm's IT infrastructure provides the platform on which the firm can build its information systems.

Which of the following statements is not true?

The six important business objectives of information system investment include all of the following except:

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the:

Encouraging employees to adapt to new business processes is an important factor in change management.

Which are the three major dimensions of business problem solving?

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

A moving company has an information system that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times is a(n) ________ dimension of the system.

Journalist Thomas Friedman's description of the world as "flat" refers to the:

________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

Which of the following is an important skill for a marketing major?

What is the difference between information technology and information systems?

Intranets are private corporate networks extended to authorized users outside the organization.

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

The final step in the four-step model of business problem solving is:

UPS's use of web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own websites, described in the chapter case, is an information systems solution used to achieve customer intimacy.

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters