Exam 3: Attitudes and Job Satisfaction

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through ________.

James is a scientist for a local manufacturer that employs a large percentage of the small town where he lives. Until recently James has loved his job. However, it has been discovered that the company is releasing small amounts of toxins into the local river. James is extremely bothered by this information. Based on what you know about James, describe the cognitive dissonance that he is experiencing, and two ways that James might alter his behavior or attitude to reduce the dissonance.

Under which of the following conditions is job dissatisfaction not likely to translate into turnover?

Cameron loves her job as a data programmer, but her coworker Blake, is very challenging. Blake often loses his temper over aspects of shared projects that neither of them can control. When discussing projects in Cameron's work station, Blake plays with her office supplies, rearranges her desk, and leaves snack and food crumbs. Worst of all, Blake always takes the portion of a project that is the easiest, leaving Cameron to work harder and longer hours. Which of the following is not an effective method for handling Cameron's problems with Blake?

The intent to act in a certain way is the affective component of an attitude.

Under which of the following conditions is job dissatisfaction less predictive of turnover?

How can the gaps between what managers think employees feel and what employees really feel be reduced?

What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?

Why should managers be interested in their employees' attitudes?

Thad, Jamarcus, and Willy have been working for Davidson International each for three years. While the trio started together as analysts and are all still on the same team, Jamarcus has recently been made a team lead while Willy and Thad are still in their respective positions although Willy did receive a small raise after his last performance evaluation. Of the five major job attitudes, Jamarcus probably has the highest level of ________, while Willy probably has the highest level of ________.

Organizational commitment is a more global response to the organization than is job satisfaction.

Jo is a courier delivering parcels throughout the metropolitan area. Although she considers herself law abiding, she often breaks the speed limit while making her deliveries. Which of the following statements does not reflect a likely response to the conflict between her attitude and her behavior?

Of the "Big Five" personality traits, which two are most associated with job satisfaction?

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

The more specific the attitude and the more specific the behavior, the stronger the link between the two.

Of the following attitudes, the best predictor of turnover is ________.

Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation ________.

Elisa is upset with her supervisor because she was denied her requested vacation days, which were given to another worker. She is experiencing a very low level of job satisfaction, but cannot afford to quit her job. Describe three negative, passive responses that Elisa might take due to her dissatisfaction. Imagine that her manager actively catches her in a manifestation of workplace deviance. Predict the outcome of Elisa's behavior.

Neglect is an active and destructive response to dissatisfaction.

There are three components of an attitude: cognition, affect, and behavior.