Question 1

What do network managers do, and what are their key tasks? What is the most important of these tasks in order to avoid constant firefighting?

Accepted Answer

Network managers are responsible for ove

Question 2

Network devices that are ________ do only what they are designed to do, such as routing packets, but do not provide any network management information.

Accepted Answer

A) voice-activated 
B) bursty 
C) faulty 
D) dumb 
E) intelligent 
A) voice-activated 
B) bursty 
C) faulty 
D) dumb 
E) intelligent

Question 3

______ is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site.

Accepted Answer

A) MTTDiagnose 
B) MTTRespond 
C) MTBF 
D) MTTFix 
E) MTTRate 
A) MTTDiagnose 
B) MTTRespond 
C) MTBF 
D) MTTFix 
E) MTTRate

Question 4

Which of the following is not a main function within end user support?

Accepted Answer

A) resolving network faults 
B) training 
C) resolving user problems 
D) spin control 
E) none of these answers are appropriate 
A) resolving network faults 
B) training 
C) resolving user problems 
D) spin control 
E) none of these answers are appropriate

Question 5

Performance management means ensuring the network is operating as efficiently as possible.

Accepted Answer

A) True 
 B)False

Question 6

____________ refers to keeping track of the operation of network circuits to make sure they are working properly.

Accepted Answer

A) Network monitoring 
B) Fault tolerance 
C) Fault management 
D) Firefighting 
E) Downtime 
A) Network monitoring 
B) Fault tolerance 
C) Fault management 
D) Firefighting 
E) Downtime

Question 7

Ideally, when users receive training about fundamentals of network use, they become confident about what they need to do when working on a network.

Accepted Answer

A) True 
 B)False

Question 8

_____________ are used by many large and small organizations to monitor and control their networks today.

Accepted Answer

A) Network management software packages 
B) Firefighter packages 
C) Fault creating packages 
D) Fault toleraters 
E) NICs 
A) Network management software packages 
B) Firefighter packages 
C) Fault creating packages 
D) Fault toleraters 
E) NICs

Question 9

What are some differences between LAN and WAN management?

Accepted Answer

Local Area Network (LAN) and Wide Area N

Question 10

___________ is when network managers deal with network breakdowns and immediate problems, instead of performing tasks according to a well laid out plan.

Accepted Answer

A) Panicking 
B) Multiplexing 
C) Multitasking 
D) Firefighting 
E) Fireflying 
A) Panicking 
B) Multiplexing 
C) Multitasking 
D) Firefighting 
E) Fireflying

Question 11

Trouble tickets are reports produced by a software package that records fault information.

Accepted Answer

A) True 
 B)False

Question 12

Due to changing communication technologies, most companies have combined voice and data communications functions.

Accepted Answer

A) True 
 B)False

Question 13

Most organizations strive to resolve between _______ of requests at the first Level of support in less than an hour.

Accepted Answer

A) 10% and 15% 
B) 20% and 30% 
C) 50% and 55% 
D) 75% and 85% 
E) 95% and 99% 
A) 10% and 15% 
B) 20% and 30% 
C) 50% and 55% 
D) 75% and 85% 
E) 95% and 99%

Question 14

Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

Accepted Answer

A) True 
 B)False

Question 15

In many organizations, configuration documentation takes the form of a large set of network diagrams, one for each LAN, BN, and WAN.

Accepted Answer

A) True 
 B)False

Question 16

Desktop management:

Accepted Answer

A) increases the cost of configuration management over the long term 
B) requires managers to install software and application updates manually on client computers 
C) automatically produces documentation of software installed on each client computer 
D) can not maintain documentation of software installed on each client computer 
E) decreases costs in the short term 
A) increases the cost of configuration management over the long term 
B) requires managers to install software and application updates manually on client computers 
C) automatically produces documentation of software installed on each client computer 
D) can not maintain documentation of software installed on each client computer 
E) decreases costs in the short term

Question 17

Why is user training so important?

Accepted Answer

User training is crucial for several rea

Question 18

The basic idea behind _______ is to store other people's Web data closer to your users.

Accepted Answer

A) managing networks 
B) content caching 
C) cost management 
D) load balancing 
E) traffic shaping 
A) managing networks 
B) content caching 
C) cost management 
D) load balancing 
E) traffic shaping

Question 19

Quality control charts are a simple tool that can be used by network managers to monitor network conditions.

Accepted Answer

A) True 
 B)False

Question 20

____________ is also called automatic software distribution.

Accepted Answer

A) Electronic Data Interchange 
B) Software architecture 
C) Desktop management 
D) Automatic configuration management 
E) Email Software Uploading 
A) Electronic Data Interchange 
B) Software architecture 
C) Desktop management 
D) Automatic configuration management 
E) Email Software Uploading

What do network managers do, and what are their key tasks? What is the most important of these tasks in order to avoid constant firefighting?

Network devices that are ________ do only what they are designed to do, such as routing packets, but do not provide any network management information.

______ is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site.

Which of the following is not a main function within end user support?

Performance management means ensuring the network is operating as efficiently as possible.

____________ refers to keeping track of the operation of network circuits to make sure they are working properly.

Ideally, when users receive training about fundamentals of network use, they become confident about what they need to do when working on a network.

_____________ are used by many large and small organizations to monitor and control their networks today.

What are some differences between LAN and WAN management?

___________ is when network managers deal with network breakdowns and immediate problems, instead of performing tasks according to a well laid out plan.

Trouble tickets are reports produced by a software package that records fault information.

Due to changing communication technologies, most companies have combined voice and data communications functions.

Most organizations strive to resolve between _______ of requests at the first Level of support in less than an hour.

Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

In many organizations, configuration documentation takes the form of a large set of network diagrams, one for each LAN, BN, and WAN.

Desktop management:

Why is user training so important?

The basic idea behind _______ is to store other people's Web data closer to your users.

Quality control charts are a simple tool that can be used by network managers to monitor network conditions.

____________ is also called automatic software distribution.

Introduction to Data Communications

Application Layer

Physical Layer

Data Link Layer

Network and Transport Layers

Network Design

Wired and Wireless Local Area Networks

Backbone Networks

Wide Area Networks

The Internet

Network Security

Filters

Exam 12: Network Management

What do network managers do, and what are their key tasks? What is the most important of these tasks in order to avoid constant firefighting?

Network devices that are ________ do only what they are designed to do, such as routing packets, but do not provide any network management information.

______ is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site.

Which of the following is not a main function within end user support?

Performance management means ensuring the network is operating as efficiently as possible.

____________ refers to keeping track of the operation of network circuits to make sure they are working properly.

Ideally, when users receive training about fundamentals of network use, they become confident about what they need to do when working on a network.

_____________ are used by many large and small organizations to monitor and control their networks today.

What are some differences between LAN and WAN management?

___________ is when network managers deal with network breakdowns and immediate problems, instead of performing tasks according to a well laid out plan.

Trouble tickets are reports produced by a software package that records fault information.

Due to changing communication technologies, most companies have combined voice and data communications functions.

Most organizations strive to resolve between _______ of requests at the first Level of support in less than an hour.

Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

In many organizations, configuration documentation takes the form of a large set of network diagrams, one for each LAN, BN, and WAN.

Desktop management:

Why is user training so important?

The basic idea behind _______ is to store other people's Web data closer to your users.

Quality control charts are a simple tool that can be used by network managers to monitor network conditions.

____________ is also called automatic software distribution.

Introduction to Data Communications

Application Layer

Physical Layer

Data Link Layer

Network and Transport Layers

Network Design

Wired and Wireless Local Area Networks

Backbone Networks

Wide Area Networks

The Internet

Network Security

Filters