Exam 18: Evaluating Staff Performance

A nurse manager believes that a staff nurse is rude to clients. In the past year, other nurses and staff from other departments have reported that the nurse has treated them rudely. The manager reviews the staff nurse's employee file and finds last year's appraisal as exceptional. What is the manager's best course of action during this year's evaluation?

An ICU nurse manager prefers to use a "results-oriented system" when evaluating employees. Why would the manager prefer this system?

An organization has changed its performance appraisal process and is conducting training for managers. What topics should the trainer include in the agenda for this session?

A nurse manager overhears a conversation in which staff nurses complain about the evaluation process. One nurse says, "It really is just a waste of time. I get the same raise no matter what I'm rated." Which is the best way for the manager to address this concern?

The nurse manager is completing employee evaluations. Which practices should the manager use when doing these appraisals?

A nurse manager has discussed behavioral and unprofessional behaviors with a nurse. During the performance appraisal the manager addressed these issues and the two nurses have developed a specific plan to address the performance areas that can be strengthened. What should the manager's next course of action be?

A manager has conducted a nurse's evaluation, focusing a large portion of the appraisal on the nurse's personality. The nurse does not agree with the appraisal and contacts the human resources director. What is the soundest basis on which to dispute the appraisal?

The supervisor is teaching managers about the use of critical incidents as part of the evaluation process. What information should the supervisor share?

A director has performed an annual appraisal of the ICU manager, which reflects several issues in regard to the manager's attitude. At the end of the interview the manager expresses disagreement with the appraisal. The director instructs the manager to sign the appraisal and ends the interview. The manager reports this situation to the human resources director for which reason?

The staff nurse has challenged the appraisal rating given by a new nurse manager. What should the nurse manager do?