Question 1

What have some researchers argued could make all negotiation strategies more effective?

Accepted Answer

A)  Increase the perceived power base of the negotiator 
B)  Focus only on the content or substantive outcomes 
C)  Focus only on relationship outcomes 
D)  Conduct negotiations on neutral ground 
A)  Increase the perceived power base of the negotiator 
B)  Focus only on the content or substantive outcomes 
C)  Focus only on relationship outcomes 
D)  Conduct negotiations on neutral ground

Question 2

A graduate in his first professional job is attempting to climb the ladder quickly without consideration for others' perspectives or feelings. He won't tolerate anyone getting in his way. Based on this employee's attitude, what type of conflict style will he likely use in the workplace?

Accepted Answer

A)  Competing 
B)  Collaborating 
C)  Compromising 
D)  Accommodating 
A)  Competing 
B)  Collaborating 
C)  Compromising 
D)  Accommodating

Question 3

Removing the absolute need to resolve the focal conflict improves the negotiation ability for that party. This is known as the ________.

Accepted Answer

A)  Prepared negotiation strategy 
B)  Best alternative to a negotiated agreement 
C)  Strategic planning 
D)  Outcome identification 
A)  Prepared negotiation strategy 
B)  Best alternative to a negotiated agreement 
C)  Strategic planning 
D)  Outcome identification

Question 4

Negotiation is ________ to resolve conflicts.

Accepted Answer

A)  The worst way 
B)  The best way 
C)  One way 
D)  The relationship-oriented way 
A)  The worst way 
B)  The best way 
C)  One way 
D)  The relationship-oriented way

Question 5

A retail location's employees are suffering from poor morale and low motivation. The store manager knows that many changes must be made and the changes will likely be met with resistance from employees who are disengaged and not committed to their jobs. What conflict management style would best help the store manager make the changes necessary to improve the morale and engagement of the store's employees?

Accepted Answer

A)  Avoiding 
B)  Competing 
C)  Accommodating 
D)  Collaborating 
A)  Avoiding 
B)  Competing 
C)  Accommodating 
D)  Collaborating

What have some researchers argued could make all negotiation strategies more effective?

A graduate in his first professional job is attempting to climb the ladder quickly without consideration for others' perspectives or feelings. He won't tolerate anyone getting in his way. Based on this employee's attitude, what type of conflict style will he likely use in the workplace?

Removing the absolute need to resolve the focal conflict improves the negotiation ability for that party. This is known as the ________.

Negotiation is ________ to resolve conflicts.

Introduction to Organizational Behavior

Individual Characteristics

Learning

Perception

Leadership

Motivation

Persuasion, Influence, and Impression Management

Decision Making

Groups and Teams

Diversity and Communication

Culture

Change, Innovation, and Stress

Corporate Social Responsibility, Ethics, and Sustainability

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Exam 10: Conflict and Negotiation

What have some researchers argued could make all negotiation strategies more effective?

A graduate in his first professional job is attempting to climb the ladder quickly without consideration for others' perspectives or feelings. He won't tolerate anyone getting in his way. Based on this employee's attitude, what type of conflict style will he likely use in the workplace?

Removing the absolute need to resolve the focal conflict improves the negotiation ability for that party. This is known as the ________.

Negotiation is ________ to resolve conflicts.

Introduction to Organizational Behavior

Individual Characteristics

Learning

Perception

Leadership

Motivation

Persuasion, Influence, and Impression Management

Decision Making

Groups and Teams

Diversity and Communication

Culture

Change, Innovation, and Stress

Corporate Social Responsibility, Ethics, and Sustainability

Filters