Question 1

Which of these would not be found in Lewin's third step?

Accepted Answer

A)  Analyze driving and constraining forces 
B)  Hire new employees with the values/skills/abilities needed in the changed environment 
C)  Use positive reinforcement and feedback for employees demonstrating changed behavior 
D)  New routines become habit and changes are normalized 
A)  Analyze driving and constraining forces 
B)  Hire new employees with the values/skills/abilities needed in the changed environment 
C)  Use positive reinforcement and feedback for employees demonstrating changed behavior 
D)  New routines become habit and changes are normalized A

Question 2

Can organizations change more than one thing at a time?

Accepted Answer

A)  Yes; internally and externally driven forces dictate that changes have to occur, not wait in a queue 
B)  No; the models can't work together or employees will get confused 
C)  Yes; they can only work on changes following one model at a time 
D)  No; managing one change is hard enough. More than one change would place undue stress on an already taxed management team 
A)  Yes; internally and externally driven forces dictate that changes have to occur, not wait in a queue 
B)  No; the models can't work together or employees will get confused 
C)  Yes; they can only work on changes following one model at a time 
D)  No; managing one change is hard enough. More than one change would place undue stress on an already taxed management team A

Question 3

Which of the following will not reduce your level of stress?

Accepted Answer

A)  Utilize self-help resources such as websites, books, and recordings 
B)  Actively seek support from your social network 
C)  Engage in an activity you find enjoyable like listening to music or exercising 
D)  Push through so you can raise your stress tolerance 
A)  Utilize self-help resources such as websites, books, and recordings 
B)  Actively seek support from your social network 
C)  Engage in an activity you find enjoyable like listening to music or exercising 
D)  Push through so you can raise your stress tolerance D

Question 4

Which best describes incremental change?

Accepted Answer

A)  Changing the organization's culture to respond to internal forces such as poor morale among employees 
B)  This type of change prompts a company to reinvent themselves because the changes are so extensive and gradual they don't resemble the company they were before the change 
C)  Gradual changes over time such as an organization increasing their online presence and decreasing their brick and mortar presence 
D)  This type of change is more resistant to social and cultural factors 
A)  Changing the organization's culture to respond to internal forces such as poor morale among employees 
B)  This type of change prompts a company to reinvent themselves because the changes are so extensive and gradual they don't resemble the company they were before the change 
C)  Gradual changes over time such as an organization increasing their online presence and decreasing their brick and mortar presence 
D)  This type of change is more resistant to social and cultural factors

Question 5

The second step in Kotter's model is to build a guiding coalition. What is a guiding coalition?

Accepted Answer

A)  Top management team (TMT) who oversee the change and have helped to establish the vision and changes the company should make 
B)  Task force composed of management and change consultants who monitor the change process and put it back on track if something goes awry 
C)  Team of employees from any level who act as change advocates. They spread support for the change among their various areas or departments 
D)  Extra-organizational members with insights on the particular change the organization wants to do. They help the organization's managers follow through with the rest of the plan 
A)  Top management team (TMT) who oversee the change and have helped to establish the vision and changes the company should make 
B)  Task force composed of management and change consultants who monitor the change process and put it back on track if something goes awry 
C)  Team of employees from any level who act as change advocates. They spread support for the change among their various areas or departments 
D)  Extra-organizational members with insights on the particular change the organization wants to do. They help the organization's managers follow through with the rest of the plan

Question 6

Which factors make up creativity?

Accepted Answer

A)  Creativity and innovation 
B)  Trial and error 
C)  Innovation and diffusion of innovation 
D)  Individual and work related 
A)  Creativity and innovation 
B)  Trial and error 
C)  Innovation and diffusion of innovation 
D)  Individual and work related

Question 7

Stress originates from an individual's ________. This is part of the reason we experience stress differently.

Accepted Answer

A)  Perceptions 
B)  Ability to cope 
C)  Support network 
D)  Complexity of job 
A)  Perceptions 
B)  Ability to cope 
C)  Support network 
D)  Complexity of job

Question 8

It seems like every holiday season there is a hot item that everyone just "has" to have. This year the must have item is one of your toys! The sudden popularity of your toy is excellent news for your company. There are backlogged orders that can't be filled because you can't make the toys fast enough! What types of changes best describe how your company should respond to meet the increased demand?

Accepted Answer

A)  Change management 
B)  Force field model of change 
C)  Kotter's strategic change 
D)  Rapid change 
A)  Change management 
B)  Force field model of change 
C)  Kotter's strategic change 
D)  Rapid change

Question 9

How is appreciative inquiry distinct from other methods of change?

Accepted Answer

A)  Appreciative inquiry builds on positive aspects instead of trying to change or improve problem areas 
B)  Appreciative inquiry is based on positive reinforcement instead of forcing change 
C)  Appreciative inquiry is driven by employees in a grassroots method instead of the top down approach used by the other methods 
D)  Appreciative inquiry is the most recent approach to change and comes out of the positive psychology line of behavioral research 
A)  Appreciative inquiry builds on positive aspects instead of trying to change or improve problem areas 
B)  Appreciative inquiry is based on positive reinforcement instead of forcing change 
C)  Appreciative inquiry is driven by employees in a grassroots method instead of the top down approach used by the other methods 
D)  Appreciative inquiry is the most recent approach to change and comes out of the positive psychology line of behavioral research

Question 10

Which best describes the relationship between creativity and innovation?

Accepted Answer

A)  Creativity is the idea and innovation is the result 
B)  Creativity comes from individuals and innovations are made by groups 
C)  Creativity is the first step in the innovation process 
D)  Creativity becomes innovation when the creative idea or product is adopted by the organization or marketplace 
A)  Creativity is the idea and innovation is the result 
B)  Creativity comes from individuals and innovations are made by groups 
C)  Creativity is the first step in the innovation process 
D)  Creativity becomes innovation when the creative idea or product is adopted by the organization or marketplace

Question 11

If you were to use Lewin's three-step model amended with an additional step, where does the fourth step go in the original model?

Accepted Answer

A)  Before the first step 
B)  Before the second step 
C)  Before the third step 
D)  After the third step 
A)  Before the first step 
B)  Before the second step 
C)  Before the third step 
D)  After the third step

Question 12

Organizational change focuses change efforts on which of the following?

Accepted Answer

A)  Planned or unplanned changes 
B)  Rapid or incremental changes 
C)  Structure, process, or outcome 
D)  Culture, hierarchical structure, or innovation 
A)  Planned or unplanned changes 
B)  Rapid or incremental changes 
C)  Structure, process, or outcome 
D)  Culture, hierarchical structure, or innovation

Question 13

What drives appreciative inquiry?

Accepted Answer

A)  Self-fulfillment 
B)  Internal forces 
C)  External forces 
D)  Creative process improvements 
A)  Self-fulfillment 
B)  Internal forces 
C)  External forces 
D)  Creative process improvements

Question 14

Provide an example that applies the steps of appreciative inquiry to yourself. First, explain what you seek to change and provide your rationale. For each of the four steps, explain what you will do and why.

Accepted Answer

Appreciative inquiry consists of four st

Question 15

What is the step that some observers add to Lewin's three-step model?

Accepted Answer

A)  Diagnosing change barriers at the individual and organizational level 
B)  Evaluating how well the change worked 
C)  Ensuring that the change continues 
D)  Evaluate and go back to step 1 if the change didn't work the first time 
A)  Diagnosing change barriers at the individual and organizational level 
B)  Evaluating how well the change worked 
C)  Ensuring that the change continues 
D)  Evaluate and go back to step 1 if the change didn't work the first time

Question 16

If you want to promote creativity, you should do everything except ________.

Accepted Answer

A)  Lessen the emphasis on successful outcomes 
B)  Decrease time for projects 
C)  Reinforce the process and effort instead of the outcome 
D)  Increase individual autonomy 
A)  Lessen the emphasis on successful outcomes 
B)  Decrease time for projects 
C)  Reinforce the process and effort instead of the outcome 
D)  Increase individual autonomy

Question 17

What kind of change must organizations engage in if the federal government were to raise the minimum wage?

Accepted Answer

A)  Unplanned change 
B)  Internal changes in outcomes 
C)  Incremental change 
D)  Externally driven change 
A)  Unplanned change 
B)  Internal changes in outcomes 
C)  Incremental change 
D)  Externally driven change

Question 18

Can the factors of psychology and culture be drivers of change or work to constrain change?

Accepted Answer

A)  These factors drive change. If you are trying to change a process and your employees are open to the idea and willing to change, it will be far easier to make and retain the change 
B)  These are the factors that constrain change. People don't always want to change; we are creatures of habit 
C)  These two factors can act as both drivers and constraints in the change process 
D)  Normally they constrain change but they can drive change. It is situationally dependent 
A)  These factors drive change. If you are trying to change a process and your employees are open to the idea and willing to change, it will be far easier to make and retain the change 
B)  These are the factors that constrain change. People don't always want to change; we are creatures of habit 
C)  These two factors can act as both drivers and constraints in the change process 
D)  Normally they constrain change but they can drive change. It is situationally dependent

Question 19

________ always requires ________ but creativity doesn't always result in innovation.

Accepted Answer

A)  Creativity; innovation 
B)  Creativity; workplace expertise 
C)  Innovation; diffusion of innovation 
D)  Innovation; creativity 
A)  Creativity; innovation 
B)  Creativity; workplace expertise 
C)  Innovation; diffusion of innovation 
D)  Innovation; creativity

Question 20

A new cashier has stood out since day one with her unique method of scanning and bagging that is faster than all of the other cashiers. Management recognizes the potential cost savings to this approach and are considering a widespread transition to her technique. This new scanning method is ________ and if the implementation is completed, the technique will be considered ________.

Accepted Answer

A)  Efficient; influential 
B)  Innovative; a diffusion of innovation 
C)  Creative; a disruptive innovation 
D)  Creative; innovative 
A)  Efficient; influential 
B)  Innovative; a diffusion of innovation 
C)  Creative; a disruptive innovation 
D)  Creative; innovative

Which of these would not be found in Lewin's third step?

Can organizations change more than one thing at a time?

Which of the following will not reduce your level of stress?

Which best describes incremental change?

The second step in Kotter's model is to build a guiding coalition. What is a guiding coalition?

Which factors make up creativity?

Stress originates from an individual's ________. This is part of the reason we experience stress differently.

How is appreciative inquiry distinct from other methods of change?

Which best describes the relationship between creativity and innovation?

If you were to use Lewin's three-step model amended with an additional step, where does the fourth step go in the original model?

Organizational change focuses change efforts on which of the following?

What drives appreciative inquiry?

Provide an example that applies the steps of appreciative inquiry to yourself. First, explain what you seek to change and provide your rationale. For each of the four steps, explain what you will do and why.

What is the step that some observers add to Lewin's three-step model?

If you want to promote creativity, you should do everything except ________.

What kind of change must organizations engage in if the federal government were to raise the minimum wage?

Can the factors of psychology and culture be drivers of change or work to constrain change?

always requires but creativity doesn't always result in innovation.

Introduction to Organizational Behavior

Individual Characteristics

Learning

Perception

Leadership

Motivation

Persuasion, Influence, and Impression Management

Decision Making

Groups and Teams

Conflict and Negotiation

Diversity and Communication

Culture

Corporate Social Responsibility, Ethics, and Sustainability

Filters

Exam 13: Change, Innovation, and Stress

Which of these would not be found in Lewin's third step?

Can organizations change more than one thing at a time?

Which of the following will not reduce your level of stress?

Which best describes incremental change?

The second step in Kotter's model is to build a guiding coalition. What is a guiding coalition?

Which factors make up creativity?

Stress originates from an individual's ________. This is part of the reason we experience stress differently.

How is appreciative inquiry distinct from other methods of change?

Which best describes the relationship between creativity and innovation?

If you were to use Lewin's three-step model amended with an additional step, where does the fourth step go in the original model?

Organizational change focuses change efforts on which of the following?

What drives appreciative inquiry?

Provide an example that applies the steps of appreciative inquiry to yourself. First, explain what you seek to change and provide your rationale. For each of the four steps, explain what you will do and why.

What is the step that some observers add to Lewin's three-step model?

If you want to promote creativity, you should do everything except ________.

What kind of change must organizations engage in if the federal government were to raise the minimum wage?

Can the factors of psychology and culture be drivers of change or work to constrain change?

________ always requires ________ but creativity doesn't always result in innovation.

Introduction to Organizational Behavior

Individual Characteristics

Learning

Perception

Leadership

Motivation

Persuasion, Influence, and Impression Management

Decision Making

Groups and Teams

Conflict and Negotiation

Diversity and Communication

Culture

Corporate Social Responsibility, Ethics, and Sustainability

Filters

always requires but creativity doesn't always result in innovation.