Question 1

Which of the following outcomes should organizations not expect after implementing a plan to value their employees' backgrounds, perspectives, and experiences?

Accepted Answer

A)  Organizations will be better able to respond to dynamic change because the organization increases its ability to adapt 
B)  Organizations can consider a wider range of perspectives when making decisions 
C)  The shareholders' value will improve 
D)  Organizations can promote a culture of fairness 
A)  Organizations will be better able to respond to dynamic change because the organization increases its ability to adapt 
B)  Organizations can consider a wider range of perspectives when making decisions 
C)  The shareholders' value will improve 
D)  Organizations can promote a culture of fairness C

Question 2

Learning style, personality, and cognitive processes are examples of which type of diversity?

Accepted Answer

A)  Demographics 
B)  Organization-based 
C)  Traits and characteristics 
D)  Beliefs and values 
A)  Demographics 
B)  Organization-based 
C)  Traits and characteristics 
D)  Beliefs and values C

Question 3

Which of the following characteristics is an example of role diversity?

Accepted Answer

A)  Personality 
B)  Motivation 
C)  Organizational position 
D)  Cognitive processing style 
A)  Personality 
B)  Motivation 
C)  Organizational position 
D)  Cognitive processing style C

Question 4

What factor creates differences between generations?

Accepted Answer

A)  Work experiences 
B)  Type of education 
C)  Technological dependence 
D)  Environmental forces 
A)  Work experiences 
B)  Type of education 
C)  Technological dependence 
D)  Environmental forces

Question 5

What communication problem does conversational learning help resolve?

Accepted Answer

A)  Different communication styles 
B)  Parochialism 
C)  Information illiteracy 
D)  Lack of co-orientation 
A)  Different communication styles 
B)  Parochialism 
C)  Information illiteracy 
D)  Lack of co-orientation

Question 6

Which of the following can be used to support and verify a message?

Accepted Answer

A)  Data 
B)  Storytelling 
C)  Climax 
D)  Targeting 
A)  Data 
B)  Storytelling 
C)  Climax 
D)  Targeting

Question 7

What is one way that an organization's diversity efforts can promote fairness?

Accepted Answer

A)  Employees in traditionally underrepresented groups gain access to positions of power 
B)  Employees in diverse groups are able to communicate better 
C)  Employees in traditionally underrepresented groups receive compensation packages similar to other employees 
D)  Employees' job expectations are equalized across different groups 
A)  Employees in traditionally underrepresented groups gain access to positions of power 
B)  Employees in diverse groups are able to communicate better 
C)  Employees in traditionally underrepresented groups receive compensation packages similar to other employees 
D)  Employees' job expectations are equalized across different groups

Question 8

The preferred method of communication differs between generations. Which generation favors face-to-face communication?

Accepted Answer

A)  Generation Y 
B)  Generation X 
C)  Millennials 
D)  All of the above 
A)  Generation Y 
B)  Generation X 
C)  Millennials 
D)  All of the above

Question 9

Are the benefits from workplace diversity reserved for medium to large businesses or can small organizations also benefit? Provide at least three reasons to support your choice.

Accepted Answer

Students should respond that small organ

Question 10

Organizations value the diversity of individuals in which key areas?

Accepted Answer

A)  Experience, background, perspective 
B)  Training, critical thinking, background 
C)  Contribution, perspective, work ethic 
D)  Integrity, skills, perspective 
A)  Experience, background, perspective 
B)  Training, critical thinking, background 
C)  Contribution, perspective, work ethic 
D)  Integrity, skills, perspective

Question 11

Which of the following best describes big data?

Accepted Answer

A)  Proliferation of data in daily life 
B)  A database of quantitative information 
C)  Complex problem solving in real world settings 
D)  Expanding number of data sources readily available 
A)  Proliferation of data in daily life 
B)  A database of quantitative information 
C)  Complex problem solving in real world settings 
D)  Expanding number of data sources readily available

Question 12

What is the first step in the process of developing a targeted message?

Accepted Answer

A)  Establish what the purpose of your message will be 
B)  Determine who you will deliver your message to 
C)  Determine how you will deliver your message (e.g. asynchronous, memo, live speech, interactive presentation, hands on demonstration, etc.) 
D)  Choose questions to answer in your message 
A)  Establish what the purpose of your message will be 
B)  Determine who you will deliver your message to 
C)  Determine how you will deliver your message (e.g. asynchronous, memo, live speech, interactive presentation, hands on demonstration, etc.) 
D)  Choose questions to answer in your message

Question 13

When might understanding generational differences in the workplace be useful?

Accepted Answer

A)  Understanding others' perspectives 
B)  Deciding how and when to provide motivation and feedback 
C)  Forming teams or workgroups 
D)  All of the above 
A)  Understanding others' perspectives 
B)  Deciding how and when to provide motivation and feedback 
C)  Forming teams or workgroups 
D)  All of the above

Question 14

Differences in communication can be present in all of the following situations except ________.

Accepted Answer

A)  Selection interview 
B)  Work within a cohesive group 
C)  Performance appraisal 
D)  All of the above 
A)  Selection interview 
B)  Work within a cohesive group 
C)  Performance appraisal 
D)  All of the above

Question 15

All of the following are communication style preferences of men except ________.

Accepted Answer

A)  Make statements instead of ask questions 
B)  Use "I" instead of "we" 
C)  Offer criticism instead of compliments 
D)  Avoid talking about personal achievements instead of focus on achievements 
A)  Make statements instead of ask questions 
B)  Use "I" instead of "we" 
C)  Offer criticism instead of compliments 
D)  Avoid talking about personal achievements instead of focus on achievements

Question 16

Targeted messages are particularly important when trying to communicate to a ________.

Accepted Answer

A)  Coworker from a different generation 
B)  Struggling subordinate 
C)  Large and diverse group 
D)  Teammate with poor information literacy 
A)  Coworker from a different generation 
B)  Struggling subordinate 
C)  Large and diverse group 
D)  Teammate with poor information literacy

Question 17

Communication style has been defined as a culturally learned set of signals to communicate meaning to other people. Which of the following regarding communication style is true?

Accepted Answer

A)  Communication style is static for each culture 
B)  Management and front line employees have different communication styles because they are from different cultures 
C)  Communication style is dynamic in each culture 
D)  The words are different between cultures, but the signals are the same 
A)  Communication style is static for each culture 
B)  Management and front line employees have different communication styles because they are from different cultures 
C)  Communication style is dynamic in each culture 
D)  The words are different between cultures, but the signals are the same

Question 18

Why might a group of employees interpret the same message from management differently?

Accepted Answer

A)  They are from different generations 
B)  They range in age 
C)  They are different genders 
D)  All of the above 
A)  They are from different generations 
B)  They range in age 
C)  They are different genders 
D)  All of the above

Question 19

Which issue in communication is likely to appear between Millennial employees and those in the Gen X and Baby Boomer generations?

Accepted Answer

A)  Forms of communication 
B)  Formality of communication 
C)  Frequency of communication 
D)  Content of communication 
A)  Forms of communication 
B)  Formality of communication 
C)  Frequency of communication 
D)  Content of communication

Question 20

How are diversity and communication related?

Accepted Answer

A)  Diversity of experience must be maximized for effective communication 
B)  Communication about diversity should be minimized 
C)  Communication is easier when the target is very diverse 
D)  Effective communication requires understanding how individual diversity is associated with the communication process 
A)  Diversity of experience must be maximized for effective communication 
B)  Communication about diversity should be minimized 
C)  Communication is easier when the target is very diverse 
D)  Effective communication requires understanding how individual diversity is associated with the communication process

Which of the following outcomes should organizations not expect after implementing a plan to value their employees' backgrounds, perspectives, and experiences?

Learning style, personality, and cognitive processes are examples of which type of diversity?

Which of the following characteristics is an example of role diversity?

What factor creates differences between generations?

What communication problem does conversational learning help resolve?

Which of the following can be used to support and verify a message?

What is one way that an organization's diversity efforts can promote fairness?

The preferred method of communication differs between generations. Which generation favors face-to-face communication?

Are the benefits from workplace diversity reserved for medium to large businesses or can small organizations also benefit? Provide at least three reasons to support your choice.

Organizations value the diversity of individuals in which key areas?

Which of the following best describes big data?

What is the first step in the process of developing a targeted message?

When might understanding generational differences in the workplace be useful?

Differences in communication can be present in all of the following situations except ________.

All of the following are communication style preferences of men except ________.

Targeted messages are particularly important when trying to communicate to a ________.

Communication style has been defined as a culturally learned set of signals to communicate meaning to other people. Which of the following regarding communication style is true?

Why might a group of employees interpret the same message from management differently?

Which issue in communication is likely to appear between Millennial employees and those in the Gen X and Baby Boomer generations?

How are diversity and communication related?

Introduction to Organizational Behavior

Individual Characteristics

Learning

Perception

Leadership

Motivation

Persuasion, Influence, and Impression Management

Decision Making

Groups and Teams

Conflict and Negotiation

Culture

Change, Innovation, and Stress

Corporate Social Responsibility, Ethics, and Sustainability

Filters

Exam 11: Diversity and Communication

Which of the following outcomes should organizations not expect after implementing a plan to value their employees' backgrounds, perspectives, and experiences?

Learning style, personality, and cognitive processes are examples of which type of diversity?

Which of the following characteristics is an example of role diversity?

What factor creates differences between generations?

What communication problem does conversational learning help resolve?

Which of the following can be used to support and verify a message?

What is one way that an organization's diversity efforts can promote fairness?

The preferred method of communication differs between generations. Which generation favors face-to-face communication?

Are the benefits from workplace diversity reserved for medium to large businesses or can small organizations also benefit? Provide at least three reasons to support your choice.

Organizations value the diversity of individuals in which key areas?

Which of the following best describes big data?

What is the first step in the process of developing a targeted message?

When might understanding generational differences in the workplace be useful?

Differences in communication can be present in all of the following situations except ________.

All of the following are communication style preferences of men except ________.

Targeted messages are particularly important when trying to communicate to a ________.

Communication style has been defined as a culturally learned set of signals to communicate meaning to other people. Which of the following regarding communication style is true?

Why might a group of employees interpret the same message from management differently?

Which issue in communication is likely to appear between Millennial employees and those in the Gen X and Baby Boomer generations?

How are diversity and communication related?

Introduction to Organizational Behavior

Individual Characteristics

Learning

Perception

Leadership

Motivation

Persuasion, Influence, and Impression Management

Decision Making

Groups and Teams

Conflict and Negotiation

Culture

Change, Innovation, and Stress

Corporate Social Responsibility, Ethics, and Sustainability

Filters