Question 1

A common theme required for the various methods you can use to develop your own personal competencies is that they are ________.

Accepted Answer

A)  Guided by a mentor 
B)  Self-initiated activities done outside of the workplace 
C)  Specific to your industry 
D)  Recommended to you by someone in your organization 
A)  Guided by a mentor 
B)  Self-initiated activities done outside of the workplace 
C)  Specific to your industry 
D)  Recommended to you by someone in your organization B

Question 2

How do most organizations help employees develop competencies?

Accepted Answer

A)  Encouraging employees to develop their competencies 
B)  Providing training or guided experiences 
C)  Hiring an outside firm to assess employees' work performance 
D)  Only hire employees that already have all the competencies needed for their position, thus completely eliminating the need for employee competency development 
A)  Encouraging employees to develop their competencies 
B)  Providing training or guided experiences 
C)  Hiring an outside firm to assess employees' work performance 
D)  Only hire employees that already have all the competencies needed for their position, thus completely eliminating the need for employee competency development B

Question 3

Which of the following is not a result of the MBTI?

Accepted Answer

A)  IMTP 
B)  ESTJ 
C)  INTP 
D)  ENFP 
A)  IMTP 
B)  ESTJ 
C)  INTP 
D)  ENFP A

Question 4

What would be the most likely measure for a high school guidance counselor to give to a student starting to make plans after their graduation?

Accepted Answer

A)  EQ measure 
B)  IQ measure 
C)  Big 5 personality inventory 
D)  Projective test 
A)  EQ measure 
B)  IQ measure 
C)  Big 5 personality inventory 
D)  Projective test

Question 5

A manager in charge of hiring a new accountant should refer to which competency model to determine the skills needed by applicants to perform the job?

Accepted Answer

A)  Organization-wide 
B)  Function-based 
C)  Role-based 
D)  Job-based 
A)  Organization-wide 
B)  Function-based 
C)  Role-based 
D)  Job-based

Question 6

Someone who often makes rash and hasty decisions would likely score high on the ________ dimension of personality.

Accepted Answer

A)  Feeling 
B)  Sensing 
C)  Intuiting 
D)  Judging 
A)  Feeling 
B)  Sensing 
C)  Intuiting 
D)  Judging

Question 7

How can employers use EQ and IQ in their workplace? Explain your answer.

Accepted Answer

EQ is a better predictor of performance

Question 8

Which personality measure is used in most Fortune 500 companies?

Accepted Answer

A)  Big Five 
B)  MBTI 
C)  IQ 
D)  EQ 
A)  Big Five 
B)  MBTI 
C)  IQ 
D)  EQ

Question 9

Which of the following statements about competencies is true?

Accepted Answer

A)  Employees should independently seek out ways to continually develop their competencies and not rely on the organization to provide the developmental opportunities 
B)  Employers are responsible for providing developmental opportunities, but only for competencies you did not have when you were hired 
C)  Most employers will pay for any fees for courses or activities to develop your competencies if you are in a managerial position 
D)  Once you reach your desired job or position, your employer won't expect you to continue developing your competencies because you are not seeking further advancement 
A)  Employees should independently seek out ways to continually develop their competencies and not rely on the organization to provide the developmental opportunities 
B)  Employers are responsible for providing developmental opportunities, but only for competencies you did not have when you were hired 
C)  Most employers will pay for any fees for courses or activities to develop your competencies if you are in a managerial position 
D)  Once you reach your desired job or position, your employer won't expect you to continue developing your competencies because you are not seeking further advancement

Question 10

Which of the following is not true of emotional intelligence (EQ)?

Accepted Answer

A)  EQ remains consistent throughout one's lifetime 
B)  High EQ can predict high performance 
C)  EQ can be measured 
D)  Individuals have different levels of EQ 
A)  EQ remains consistent throughout one's lifetime 
B)  High EQ can predict high performance 
C)  EQ can be measured 
D)  Individuals have different levels of EQ

Question 11

When are employers concerned with measuring competencies?

Accepted Answer

A)  Before employees are hired 
B)  After employees are hired 
C)  Both A and B 
D)  None of the above 
A)  Before employees are hired 
B)  After employees are hired 
C)  Both A and B 
D)  None of the above

Question 12

One of your subordinates is very shy and does not speak up in meetings to express her ideas. Your personal belief is that personality is fixed and does not change over time. You don't think that there is anything you can do to make her less shy so you don't change how you interact with her. Your belief and actions show that you approach personality with the ________ perspective.

Accepted Answer

A)  Personality 
B)  Heredity 
C)  Environment 
D)  Change 
A)  Personality 
B)  Heredity 
C)  Environment 
D)  Change

Question 13

Which of the following competencies is a skill?

Accepted Answer

A)  Conscientiousness 
B)  Work history 
C)  Excel proficiency 
D)  Agreeableness 
A)  Conscientiousness 
B)  Work history 
C)  Excel proficiency 
D)  Agreeableness

Question 14

One of your subordinates is very shy and does not speak up in meetings to express her ideas. Your personal belief is that personality changes and develops over time, so you begin asking for her opinion during meetings in an attempt to include her in the discussion with the goal that over time she will feel more comfortable speaking up and be less shy. Your belief and actions show that you approach personality with the ________ perspective.

Accepted Answer

A)  Personality 
B)  Heredity 
C)  Environment 
D)  Change 
A)  Personality 
B)  Heredity 
C)  Environment 
D)  Change

Question 15

Positive and constructive feedback increases ________.

Accepted Answer

A)  Locus of control 
B)  Attitude 
C)  Self-efficacy 
D)  Machiavellianism 
A)  Locus of control 
B)  Attitude 
C)  Self-efficacy 
D)  Machiavellianism

Question 16

Two HR managers are writing an ad announcing a job opportunity but they disagree about which characteristics should be required of applicants for the position, and they want to specify requirements in the ad. Manager A wants to require all of the knowledge, skills, and abilities that the position requires because they can't easily be changed. Manager B thinks it is OK to have some but not all of these characteristics because they can train a promising candidate to fulfill the requirements. It is likely that these managers differ philosophically about changing personality. Manager A likely holds the ________ perspective while Manager B probably holds the ________ perspective.

Accepted Answer

A)  Heredity; environment 
B)  Behavior; emotional 
C)  Non-trainable; trainable 
D)  IQ; EQ 
A)  Heredity; environment 
B)  Behavior; emotional 
C)  Non-trainable; trainable 
D)  IQ; EQ

Question 17

The best description of emotional contagion is ________.

Accepted Answer

A)  Spreading positive emotions to others 
B)  Spreading negative emotions to others 
C)  Spreading positive or negative emotions to others 
D)  Impossible to measure because it's not readily displayed 
A)  Spreading positive emotions to others 
B)  Spreading negative emotions to others 
C)  Spreading positive or negative emotions to others 
D)  Impossible to measure because it's not readily displayed

Question 18

A student received a poor grade on an exam. Which thought will the student have if they have a high internal locus of control?

Accepted Answer

A)  "I don't care about that class so it really doesn't bother me." 
B)  "I am not good in that subject. It's not in my major and I'm only taking it because I have to." 
C)  "I am going to change my study habits so that I can improve on the next exam." 
D)  "The teacher never taught us that material, so it's no surprise my grade was bad." 
A)  "I don't care about that class so it really doesn't bother me." 
B)  "I am not good in that subject. It's not in my major and I'm only taking it because I have to." 
C)  "I am going to change my study habits so that I can improve on the next exam." 
D)  "The teacher never taught us that material, so it's no surprise my grade was bad."

Question 19

The Big 5 describes your personality ________ while the MBTI describes your personality ________.

Accepted Answer

A)  In personal interactions; with the focus on the workplace 
B)  With five dimensions; using four dimensions 
C)  In psychological terms; using terms derived from research 
D)  That you openly express; that you feel but don't express 
A)  In personal interactions; with the focus on the workplace 
B)  With five dimensions; using four dimensions 
C)  In psychological terms; using terms derived from research 
D)  That you openly express; that you feel but don't express

Question 20

Which job requires the highest level of emotional labor?

Accepted Answer

A)  Certified financial accountant 
B)  Customer service representative 
C)  Financial analyst 
D)  Maintenance worker 
A)  Certified financial accountant 
B)  Customer service representative 
C)  Financial analyst 
D)  Maintenance worker

A common theme required for the various methods you can use to develop your own personal competencies is that they are ________.

How do most organizations help employees develop competencies?

Which of the following is not a result of the MBTI?

What would be the most likely measure for a high school guidance counselor to give to a student starting to make plans after their graduation?

A manager in charge of hiring a new accountant should refer to which competency model to determine the skills needed by applicants to perform the job?

Someone who often makes rash and hasty decisions would likely score high on the ________ dimension of personality.

How can employers use EQ and IQ in their workplace? Explain your answer.

Which personality measure is used in most Fortune 500 companies?

Which of the following statements about competencies is true?

Which of the following is not true of emotional intelligence (EQ)?

When are employers concerned with measuring competencies?

Which of the following competencies is a skill?

Positive and constructive feedback increases ________.

The best description of emotional contagion is ________.

A student received a poor grade on an exam. Which thought will the student have if they have a high internal locus of control?

The Big 5 describes your personality while the MBTI describes your personality .

Which job requires the highest level of emotional labor?

Introduction to Organizational Behavior

Learning

Perception

Leadership

Motivation

Persuasion, Influence, and Impression Management

Decision Making

Groups and Teams

Conflict and Negotiation

Diversity and Communication

Culture

Change, Innovation, and Stress

Corporate Social Responsibility, Ethics, and Sustainability

Filters

Exam 2: Individual Characteristics

A common theme required for the various methods you can use to develop your own personal competencies is that they are ________.

How do most organizations help employees develop competencies?

Which of the following is not a result of the MBTI?

What would be the most likely measure for a high school guidance counselor to give to a student starting to make plans after their graduation?

A manager in charge of hiring a new accountant should refer to which competency model to determine the skills needed by applicants to perform the job?

Someone who often makes rash and hasty decisions would likely score high on the ________ dimension of personality.

How can employers use EQ and IQ in their workplace? Explain your answer.

Which personality measure is used in most Fortune 500 companies?

Which of the following statements about competencies is true?

Which of the following is not true of emotional intelligence (EQ)?

When are employers concerned with measuring competencies?

Which of the following competencies is a skill?

Positive and constructive feedback increases ________.

The best description of emotional contagion is ________.

A student received a poor grade on an exam. Which thought will the student have if they have a high internal locus of control?

The Big 5 describes your personality ________ while the MBTI describes your personality ________.

Which job requires the highest level of emotional labor?

Introduction to Organizational Behavior

Learning

Perception

Leadership

Motivation

Persuasion, Influence, and Impression Management

Decision Making

Groups and Teams

Conflict and Negotiation

Diversity and Communication

Culture

Change, Innovation, and Stress

Corporate Social Responsibility, Ethics, and Sustainability

Filters

The Big 5 describes your personality while the MBTI describes your personality .