Question 1

Which of the following defines managers meeting to discuss whether or not the organization is effectively achieving its goals?

Accepted Answer

A)  Team building 
B)  Organizational confrontation meeting 
C)  Organizational mirroring 
D)  Process consultation 
A)  Team building 
B)  Organizational confrontation meeting 
C)  Organizational mirroring 
D)  Process consultation

Question 2

Bottom-up change has the benefit of making employees feel comfortable about the change.

Accepted Answer

A) True 
 B)False

Question 3

A ________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

Accepted Answer

A)  control group 
B)  quality circle 
C)  flexible work team 
D)  top management team 
A)  control group 
B)  quality circle 
C)  flexible work team 
D)  top management team

Question 4

The principles of total quality management do not include:

Accepted Answer

A)  instituting a program of education and self-improvement. 
B)  constantly improving production techniques. 
C)  increasing work standards and rules on the factory floor. 
D)  breaking down barriers between departments. 
A)  instituting a program of education and self-improvement. 
B)  constantly improving production techniques. 
C)  increasing work standards and rules on the factory floor. 
D)  breaking down barriers between departments.

Question 5

Socializing employees into a new organizational culture is a change in ________.

Accepted Answer

A)  human resources 
B)  technological capabilities 
C)  functional resources 
D)  organizational capabilities 
A)  human resources 
B)  technological capabilities 
C)  functional resources 
D)  organizational capabilities

Question 6

Intergroup training is similar to teambuilding except that intergroup training goes a step further and looks at ways to improve the ways different functions or divisions work together.

Accepted Answer

A) True 
 B)False

Question 7

A finance manager observes that return-on-investment (ROI) is only 10 percent compared to the industry average of 20 percent. The manager informs top managers about his or her observation. This organization is in which stage of the Action Research process?

Accepted Answer

A)  Diagnosing the organization 
B)  Eliminating obstacles to change 
C)  Identifying obstacles to change 
D)  Selecting a strategy for change 
A)  Diagnosing the organization 
B)  Eliminating obstacles to change 
C)  Identifying obstacles to change 
D)  Selecting a strategy for change

Question 8

Change in organizations is generally targeted at the functional level.

Accepted Answer

A) True 
 B)False

Question 9

Globe Metallurgical used self-managed teams. The results were all of the following except:

Accepted Answer

A)  no layoffs. 
B)  new suggestions for productivity. 
C)  experimentation. 
D)  increased efficiency. 
A)  no layoffs. 
B)  new suggestions for productivity. 
C)  experimentation. 
D)  increased efficiency.

Question 10

One technique used to deal with resistance to change is to educate and communicate with employees.

Accepted Answer

A) True 
 B)False

Question 11

According to Lewin's theory, when the forces are in balance, an organization:

Accepted Answer

A)  changes. 
B)  remains in a state of inertia. 
C)  centralizes authority. 
D)  changes managers. 
A)  changes. 
B)  remains in a state of inertia. 
C)  centralizes authority. 
D)  changes managers.

Question 12

The North American Free Trade Agreement (NAFTA) is a competitive force for change.

Accepted Answer

A) True 
 B)False

Question 13

Starwood's, the large global hotel chain, uses six-sigma principles in order to improve performance.

Accepted Answer

A) True 
 B)False

Question 14

Revolutionary change is characterized by all of the following except:

Accepted Answer

A)  a high level of uncertainty. 
B)  a top-down change strategy. 
C)  radical changes. 
D)  discussions about the need for change by employees at all levels in an organization. 
A)  a high level of uncertainty. 
B)  a top-down change strategy. 
C)  radical changes. 
D)  discussions about the need for change by employees at all levels in an organization.

Question 15

New United Motors Manufacturing Inc. (NUMMI), a joint venture between GM and Toyota:

Accepted Answer

A)  relies primarily on robots. 
B)  assigns managers responsibility for designing more efficient ways to perform tasks. 
C)  has high absenteeism. 
D)  uses flexible work teams. 
A)  relies primarily on robots. 
B)  assigns managers responsibility for designing more efficient ways to perform tasks. 
C)  has high absenteeism. 
D)  uses flexible work teams.

Question 16

Evolutionary change has a much narrower focus than revolutionary change.

Accepted Answer

A) True 
 B)False

Question 17

Total quality management (TQM) is a radical innovation.

Accepted Answer

A) True 
 B)False

Question 18

Anheuser-Busch's inefficiencies didn't really show until a takeover attempt by InBev.

Accepted Answer

A) True 
 B)False

Question 19

The main reason companies have seen their fortunes decline is:

Accepted Answer

A)  inability to change. 
B)  reduced efficiency. 
C)  demographic forces. 
D)  human rights violations. 
A)  inability to change. 
B)  reduced efficiency. 
C)  demographic forces. 
D)  human rights violations.

Question 20

Bob's subordinates think he is too demanding and too directive. Bob does not understand why they feel this way, and has hired a consultant to follow him around, attend meetings, and act as a sounding board. This is called ________.

Accepted Answer

A)  a quality circle 
B)  process consultation 
C)  sensitivity training 
D)  team-building 
A)  a quality circle 
B)  process consultation 
C)  sensitivity training 
D)  team-building

Which of the following defines managers meeting to discuss whether or not the organization is effectively achieving its goals?

Bottom-up change has the benefit of making employees feel comfortable about the change.

A ________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

The principles of total quality management do not include:

Socializing employees into a new organizational culture is a change in ________.

Intergroup training is similar to teambuilding except that intergroup training goes a step further and looks at ways to improve the ways different functions or divisions work together.

A finance manager observes that return-on-investment (ROI) is only 10 percent compared to the industry average of 20 percent. The manager informs top managers about his or her observation. This organization is in which stage of the Action Research process?

Change in organizations is generally targeted at the functional level.

Globe Metallurgical used self-managed teams. The results were all of the following except:

One technique used to deal with resistance to change is to educate and communicate with employees.

According to Lewin's theory, when the forces are in balance, an organization:

The North American Free Trade Agreement (NAFTA) is a competitive force for change.

Starwood's, the large global hotel chain, uses six-sigma principles in order to improve performance.

Revolutionary change is characterized by all of the following except:

New United Motors Manufacturing Inc. (NUMMI), a joint venture between GM and Toyota:

Evolutionary change has a much narrower focus than revolutionary change.

Total quality management (TQM) is a radical innovation.

Anheuser-Busch's inefficiencies didn't really show until a takeover attempt by InBev.

The main reason companies have seen their fortunes decline is:

Bob's subordinates think he is too demanding and too directive. Bob does not understand why they feel this way, and has hired a consultant to follow him around, attend meetings, and act as a sounding board. This is called ________.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 10: Managing Innovation and Change

Which of the following defines managers meeting to discuss whether or not the organization is effectively achieving its goals?

Bottom-up change has the benefit of making employees feel comfortable about the change.

A ________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

The principles of total quality management do not include:

Socializing employees into a new organizational culture is a change in ________.

Intergroup training is similar to teambuilding except that intergroup training goes a step further and looks at ways to improve the ways different functions or divisions work together.

A finance manager observes that return-on-investment (ROI) is only 10 percent compared to the industry average of 20 percent. The manager informs top managers about his or her observation. This organization is in which stage of the Action Research process?

Change in organizations is generally targeted at the functional level.

Globe Metallurgical used self-managed teams. The results were all of the following except:

One technique used to deal with resistance to change is to educate and communicate with employees.

According to Lewin's theory, when the forces are in balance, an organization:

The North American Free Trade Agreement (NAFTA) is a competitive force for change.

Starwood's, the large global hotel chain, uses six-sigma principles in order to improve performance.

Revolutionary change is characterized by all of the following except:

New United Motors Manufacturing Inc. (NUMMI), a joint venture between GM and Toyota:

Evolutionary change has a much narrower focus than revolutionary change.

Total quality management (TQM) is a radical innovation.

Anheuser-Busch's inefficiencies didn't really show until a takeover attempt by InBev.

The main reason companies have seen their fortunes decline is:

Bob's subordinates think he is too demanding and too directive. Bob does not understand why they feel this way, and has hired a consultant to follow him around, attend meetings, and act as a sounding board. This is called ________.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters