Question 1

Reengineering entails:

Accepted Answer

A)  reducing differentiation and integration. 
B)  ignoring the current setup of tasks, roles, and work activities. 
C)  developing new goods and services or new production and operating systems. 
D)  increasing R&D funding. 
A)  reducing differentiation and integration. 
B)  ignoring the current setup of tasks, roles, and work activities. 
C)  developing new goods and services or new production and operating systems. 
D)  increasing R&D funding.

Question 2

A store has received complaints from customers that the time between requesting and receiving a refund is too long. What can the store do to better serve customers?

Accepted Answer

The managers of this store should consid

Question 3

Top managers at an oil company observe a gap between actual performance and desired performance. In addition, stakeholders are pressuring the organization to make changes, such as reducing costs. This organization has not restructured much in the past and has a mechanistic structure. What obstacles to change will it have, and what approach to change should it use?

Accepted Answer

Organizational obstacles include its str

Question 4

Change efforts in human resources include all except:

Accepted Answer

A)  changing norms and values. 
B)  centralizing authority. 
C)  reviewing the reward system. 
D)  training and development. 
A)  changing norms and values. 
B)  centralizing authority. 
C)  reviewing the reward system. 
D)  training and development.

Question 5

Nike and Reebok changed their outsourcing practices due to public outcry regarding the use of sweatshops and child labor.

Accepted Answer

A) True 
 B)False

Question 6

What is sociotechnical systems theory? Give an example of how it is used.

Accepted Answer

This theory proposes that it is importan

Question 7

What type of technology and interdependence in the British Coal mining industry promoted group cohesiveness?

Accepted Answer

A)  Small batch and reciprocal interdependence 
B)  Small batch and pooled interdependence 
C)  Engineering and reciprocal interdependence 
D)  Mass production and pooled interdependence 
A)  Small batch and reciprocal interdependence 
B)  Small batch and pooled interdependence 
C)  Engineering and reciprocal interdependence 
D)  Mass production and pooled interdependence

Question 8

Examples of organizational change do not include:

Accepted Answer

A)  improving returns to stakeholders. 
B)  using resources in a new way. 
C)  expanding operations. 
D)  maintaining current production levels. 
A)  improving returns to stakeholders. 
B)  using resources in a new way. 
C)  expanding operations. 
D)  maintaining current production levels.

Question 9

Process consultation is a technique in which a facilitator works closely with a manager on the job to help improve his or her interactions with the group.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not an approach to implementing revolutionary change?

Accepted Answer

A)  Total Quality Management (TQM) 
B)  Innovation 
C)  Reengineering 
D)  Restructuring 
A)  Total Quality Management (TQM) 
B)  Innovation 
C)  Reengineering 
D)  Restructuring

Question 11

An advantage in efficiency, quality, or innovation is a ________ force for change.

Accepted Answer

A)  political 
B)  social 
C)  competitive 
D)  global 
A)  political 
B)  social 
C)  competitive 
D)  global

Question 12

IBM created a new division and grouped engineers from 13 divisions. This change is called ________.

Accepted Answer

A)  restructuring 
B)  TQM 
C)  innovation 
D)  evolutionary 
A)  restructuring 
B)  TQM 
C)  innovation 
D)  evolutionary

Question 13

________ is the process of developing new goods and services.

Accepted Answer

A)  Functional reorganization 
B)  Reengineering 
C)  Restructuring 
D)  Innovation 
A)  Functional reorganization 
B)  Reengineering 
C)  Restructuring 
D)  Innovation

Question 14

The coal mining industry replaced the small batch system with a more efficient mass technology system ("long wall method." Why was it not successful?

Accepted Answer

A)  The new system disrupted the established working relationships and informal norms of the group. 
B)  Top management was never committed to the new process. 
C)  The TQM principles in use at the time just didn't work in this intensive industry 
D)  The change was too revolutionary in that the technology was not tested prior to implementation. 
A)  The new system disrupted the established working relationships and informal norms of the group. 
B)  Top management was never committed to the new process. 
C)  The TQM principles in use at the time just didn't work in this intensive industry 
D)  The change was too revolutionary in that the technology was not tested prior to implementation.

Question 15

An organizational confrontation meeting is a last resort effort to get the issues on the table and allow managers to vent their frustrations.

Accepted Answer

A) True 
 B)False

Question 16

An evolutionary approach to change is characterized by all of the following except:

Accepted Answer

A)  benefits of making changes outweigh the costs of change. 
B)  a bottom-up change strategy. 
C)  a top-down change strategy. 
D)  incremental change to organizational strategy and organizational structure. 
A)  benefits of making changes outweigh the costs of change. 
B)  a bottom-up change strategy. 
C)  a top-down change strategy. 
D)  incremental change to organizational strategy and organizational structure.

Question 17

One criticism of Lewin's Force-Field model is that since it was developed over 50 years ago, it cannot be used to explain the complex changes that today's organizations face.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a characteristic of a flexible work team?

Accepted Answer

A)  The team discusses ideas for improving productivity. 
B)  Existing team members train new team members. 
C)  Managers assign team members to tasks. 
D)  The team eliminates the need for a separate quality control function. 
A)  The team discusses ideas for improving productivity. 
B)  Existing team members train new team members. 
C)  Managers assign team members to tasks. 
D)  The team eliminates the need for a separate quality control function.

Question 19

In the coal mining industry, production was dramatically improved by replacing the old "hand got method" with a new system called the "long wall method."

Accepted Answer

A) True 
 B)False

Question 20

The problem with top-down change is that it does not change bottom-level employees.

Accepted Answer

A) True 
 B)False

Reengineering entails:

A store has received complaints from customers that the time between requesting and receiving a refund is too long. What can the store do to better serve customers?

Change efforts in human resources include all except:

Nike and Reebok changed their outsourcing practices due to public outcry regarding the use of sweatshops and child labor.

What is sociotechnical systems theory? Give an example of how it is used.

What type of technology and interdependence in the British Coal mining industry promoted group cohesiveness?

Examples of organizational change do not include:

Process consultation is a technique in which a facilitator works closely with a manager on the job to help improve his or her interactions with the group.

Which of the following is not an approach to implementing revolutionary change?

An advantage in efficiency, quality, or innovation is a ________ force for change.

IBM created a new division and grouped engineers from 13 divisions. This change is called ________.

________ is the process of developing new goods and services.

The coal mining industry replaced the small batch system with a more efficient mass technology system ("long wall method." Why was it not successful?

An organizational confrontation meeting is a last resort effort to get the issues on the table and allow managers to vent their frustrations.

An evolutionary approach to change is characterized by all of the following except:

One criticism of Lewin's Force-Field model is that since it was developed over 50 years ago, it cannot be used to explain the complex changes that today's organizations face.

Which of the following is not a characteristic of a flexible work team?

In the coal mining industry, production was dramatically improved by replacing the old "hand got method" with a new system called the "long wall method."

The problem with top-down change is that it does not change bottom-level employees.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 10: Managing Innovation and Change

Reengineering entails:

A store has received complaints from customers that the time between requesting and receiving a refund is too long. What can the store do to better serve customers?

Change efforts in human resources include all except:

Nike and Reebok changed their outsourcing practices due to public outcry regarding the use of sweatshops and child labor.

What is sociotechnical systems theory? Give an example of how it is used.

What type of technology and interdependence in the British Coal mining industry promoted group cohesiveness?

Examples of organizational change do not include:

Process consultation is a technique in which a facilitator works closely with a manager on the job to help improve his or her interactions with the group.

Which of the following is not an approach to implementing revolutionary change?

An advantage in efficiency, quality, or innovation is a ________ force for change.

IBM created a new division and grouped engineers from 13 divisions. This change is called ________.

________ is the process of developing new goods and services.

The coal mining industry replaced the small batch system with a more efficient mass technology system ("long wall method." Why was it not successful?

An organizational confrontation meeting is a last resort effort to get the issues on the table and allow managers to vent their frustrations.

An evolutionary approach to change is characterized by all of the following except:

One criticism of Lewin's Force-Field model is that since it was developed over 50 years ago, it cannot be used to explain the complex changes that today's organizations face.

Which of the following is not a characteristic of a flexible work team?

In the coal mining industry, production was dramatically improved by replacing the old "hand got method" with a new system called the "long wall method."

The problem with top-down change is that it does not change bottom-level employees.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters