Question 1

Sensitivity training is an intense type of counseling.

Accepted Answer

A) True 
 B)False

Question 2

Effective change requires a top-down change strategy.

Accepted Answer

A) True 
 B)False

Question 3

According to Lewin, in order for change to occur, managers must find a way to increase the forces for change or reduce the resistances to change.

Accepted Answer

A) True 
 B)False

Question 4

An organization's strategy can be an obstacle to change.

Accepted Answer

A) True 
 B)False

Question 5

The principles of total quality management are based upon ________.

Accepted Answer

A)  environmental theory 
B)  organizational behavior 
C)  the rites of passage 
D)  continuous improvement 
A)  environmental theory 
B)  organizational behavior 
C)  the rites of passage 
D)  continuous improvement

Question 6

Which of the following is not one of the OD techniques to promote change?

Accepted Answer

A)  Process consultation 
B)  Flexible work teams 
C)  Coercion 
D)  Sensitivity training 
A)  Process consultation 
B)  Flexible work teams 
C)  Coercion 
D)  Sensitivity training

Question 7

Which of the following is not considered a target of organizational change?

Accepted Answer

A)  Functional Resources 
B)  Technological capabilities 
C)  Competitive environment 
D)  Organizational capabilities 
A)  Functional Resources 
B)  Technological capabilities 
C)  Competitive environment 
D)  Organizational capabilities

Question 8

Restructuring often occurs because of:

Accepted Answer

A)  evolutionary change. 
B)  incremental change. 
C)  improved performance. 
D)  deteriorating performance. 
A)  evolutionary change. 
B)  incremental change. 
C)  improved performance. 
D)  deteriorating performance.

Question 9

The text states that organizational change generally involves a restructuring of which of the following?

Accepted Answer

A)  Human resources, functional resources, technological capabilities, and organizational capabilities 
B)  Strategy, structure, culture, and the environment 
C)  Individual abilities, group abilities, functional resources, and divisional resources 
D)  Human resources, functional resources, organizational resources, and the environment 
A)  Human resources, functional resources, technological capabilities, and organizational capabilities 
B)  Strategy, structure, culture, and the environment 
C)  Individual abilities, group abilities, functional resources, and divisional resources 
D)  Human resources, functional resources, organizational resources, and the environment

Question 10

An organization that implements TQM:

Accepted Answer

A)  needs to empower employees. 
B)  uses fixed workers. 
C)  has terminal values of frugality and economy. 
D)  relies on standardization as the primary means of control. 
A)  needs to empower employees. 
B)  uses fixed workers. 
C)  has terminal values of frugality and economy. 
D)  relies on standardization as the primary means of control.

Question 11

E-engineering refers to companies' attempts to use all kinds of information systems to improve their performance.

Accepted Answer

A) True 
 B)False

Question 12

The North American Free Trade Agreement (NAFTA) is a global force for change.

Accepted Answer

A) True 
 B)False

Question 13

An organization is experiencing strong resistance from its middle managers regarding a restructuring. What techniques can the organization use to facilitate the restructuring?

Accepted Answer

They should start by educating and commu

Question 14

Workers may be uncooperative and resist change because of ________.

Accepted Answer

A)  uncertainty and insecurity 
B)  escalation of commitment 
C)  selective retention 
D)  global forces 
A)  uncertainty and insecurity 
B)  escalation of commitment 
C)  selective retention 
D)  global forces

Question 15

When changing task and role relationships, managers must:

Accepted Answer

A)  adjust the technical and social systems. 
B)  centralize decision making. 
C)  change the cohesiveness of a subunit. 
D)  change the culture. 
A)  adjust the technical and social systems. 
B)  centralize decision making. 
C)  change the cohesiveness of a subunit. 
D)  change the culture.

Question 16

"E-engineering" is ________.

Accepted Answer

A)  reengineering by service organizations 
B)  used extensively in engineering firms 
C)  a process by which managers change task and authority relationships 
D)  where organizations attempt to use all kinds of information systems to improve performance 
A)  reengineering by service organizations 
B)  used extensively in engineering firms 
C)  a process by which managers change task and authority relationships 
D)  where organizations attempt to use all kinds of information systems to improve performance

Question 17

Globe Metallurgical Inc. increases its flexibility and decreases its costs primarily by using CIM.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following approaches to change entails the most risk?

Accepted Answer

A)  Reengineering 
B)  Innovation 
C)  Restructuring 
D)  TQM 
A)  Reengineering 
B)  Innovation 
C)  Restructuring 
D)  TQM

Question 19

Organizational mirroring is a technique designed to make each department appreciate the other's perspective.

Accepted Answer

A) True 
 B)False

Question 20

A flexible work team is designed to:

Accepted Answer

A)  be ready for revolutionary change. 
B)  standardize the work process. 
C)  develop norms and values for efficiency. 
D)  give a team the responsibility for completing the entire task. 
A)  be ready for revolutionary change. 
B)  standardize the work process. 
C)  develop norms and values for efficiency. 
D)  give a team the responsibility for completing the entire task.

Sensitivity training is an intense type of counseling.

Effective change requires a top-down change strategy.

According to Lewin, in order for change to occur, managers must find a way to increase the forces for change or reduce the resistances to change.

An organization's strategy can be an obstacle to change.

The principles of total quality management are based upon ________.

Which of the following is not one of the OD techniques to promote change?

Which of the following is not considered a target of organizational change?

Restructuring often occurs because of:

The text states that organizational change generally involves a restructuring of which of the following?

An organization that implements TQM:

E-engineering refers to companies' attempts to use all kinds of information systems to improve their performance.

The North American Free Trade Agreement (NAFTA) is a global force for change.

An organization is experiencing strong resistance from its middle managers regarding a restructuring. What techniques can the organization use to facilitate the restructuring?

Workers may be uncooperative and resist change because of ________.

When changing task and role relationships, managers must:

"E-engineering" is ________.

Globe Metallurgical Inc. increases its flexibility and decreases its costs primarily by using CIM.

Which of the following approaches to change entails the most risk?

Organizational mirroring is a technique designed to make each department appreciate the other's perspective.

A flexible work team is designed to:

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 10: Managing Innovation and Change

Sensitivity training is an intense type of counseling.

Effective change requires a top-down change strategy.

According to Lewin, in order for change to occur, managers must find a way to increase the forces for change or reduce the resistances to change.

An organization's strategy can be an obstacle to change.

The principles of total quality management are based upon ________.

Which of the following is not one of the OD techniques to promote change?

Which of the following is not considered a target of organizational change?

Restructuring often occurs because of:

The text states that organizational change generally involves a restructuring of which of the following?

An organization that implements TQM:

E-engineering refers to companies' attempts to use all kinds of information systems to improve their performance.

The North American Free Trade Agreement (NAFTA) is a global force for change.

An organization is experiencing strong resistance from its middle managers regarding a restructuring. What techniques can the organization use to facilitate the restructuring?

Workers may be uncooperative and resist change because of ________.

When changing task and role relationships, managers must:

"E-engineering" is ________.

Globe Metallurgical Inc. increases its flexibility and decreases its costs primarily by using CIM.

Which of the following approaches to change entails the most risk?

Organizational mirroring is a technique designed to make each department appreciate the other's perspective.

A flexible work team is designed to:

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture Environment

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Organizational Birth, Growth, Decline, and Death

Decision Making and Organizational Learning

Managing Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters