Question 1

Which of the following is an important skill for an accounting major?

Accepted Answer

A)  An understanding of online transaction and reporting systems 
B)  An understanding of product management enterprise systems 
C)  An understanding of supplier management enterprise systems 
D)  An understanding of enterprise systems that enhance leadership 
E)  An understanding of enterprise systems for customer relationship management 
A)  An understanding of online transaction and reporting systems 
B)  An understanding of product management enterprise systems 
C)  An understanding of supplier management enterprise systems 
D)  An understanding of enterprise systems that enhance leadership 
E)  An understanding of enterprise systems for customer relationship management

Question 2

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:

Accepted Answer

A)  IoT. 
B)  big data. 
C)  the mobile digital platform. 
D)  cloud computing. 
E)  business intelligence. 
A)  IoT. 
B)  big data. 
C)  the mobile digital platform. 
D)  cloud computing. 
E)  business intelligence.

Question 3

Federal law requires many businesses to keep email messages for five years.

Accepted Answer

A) True 
 B)False

Question 4

An extranet is a private intranet extended to authorized users outside the organization.

Accepted Answer

A) True 
 B)False

Question 5

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

Accepted Answer

A)  business process. 
B)  environment. 
C)  atmosphere. 
D)  values. 
E)  culture. 
A)  business process. 
B)  environment. 
C)  atmosphere. 
D)  values. 
E)  culture.

Question 6

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

Accepted Answer

A)  Culture is one element that can be radically changed, not always for the better, by new information systems. 
B)  Culture affects how information system solutions are implemented and used. 
C)  Culture is a cauldron of employee perspectives and conflicts, which can be used to improve business processes. 
D)  Culture is the driving force behind decision making and innovation. 
E)  Culture is the basis for organizational politics. 
A)  Culture is one element that can be radically changed, not always for the better, by new information systems. 
B)  Culture affects how information system solutions are implemented and used. 
C)  Culture is a cauldron of employee perspectives and conflicts, which can be used to improve business processes. 
D)  Culture is the driving force behind decision making and innovation. 
E)  Culture is the basis for organizational politics.

Question 7

A network requires at least three computers and a shared resource.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is not true?

Accepted Answer

A)  In 2015, American businesses will invest nearly $600 billion in information systems hardware, software, and telecommunications equipment. 
B)  In 2015, American businesses will spend $400 billion on business and management consulting and information technology services, 
C)  In 2015, about 25 percent of all capital investment in the United States will be for information systems hardware, software, and telecommunications equipment. 
D)  Expenditures in the United States for information systems are growing at a faster rate than the U.S. economy as a whole. 
E)  Worldwide expenditures for information were around $1 trillion. 
A)  In 2015, American businesses will invest nearly $600 billion in information systems hardware, software, and telecommunications equipment. 
B)  In 2015, American businesses will spend $400 billion on business and management consulting and information technology services, 
C)  In 2015, about 25 percent of all capital investment in the United States will be for information systems hardware, software, and telecommunications equipment. 
D)  Expenditures in the United States for information systems are growing at a faster rate than the U.S. economy as a whole. 
E)  Worldwide expenditures for information were around $1 trillion.

Question 9

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

Accepted Answer

A) True 
 B)False

Question 10

The three activities in an information system that produce the information organizations use to control operations are:

Accepted Answer

A)  information, research, and analysis. 
B)  input, output, and feedback. 
C)  input, processing, and output. 
D)  data analysis, processing, and feedback. 
E)  information, data, and processing. 
A)  information, research, and analysis. 
B)  input, output, and feedback. 
C)  input, processing, and output. 
D)  data analysis, processing, and feedback. 
E)  information, data, and processing.

Question 11

Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following?

Accepted Answer

A)  New business models 
B)  Operational efficiency 
C)  Customer intimacy 
D)  Competitive advantage 
E)  Survival 
A)  New business models 
B)  Operational efficiency 
C)  Customer intimacy 
D)  Competitive advantage 
E)  Survival

Question 12

Whereas marketing and financial careers have been transformed by the growth in information systems, thus far the job of management has remained relatively unaffected.

Accepted Answer

A) True 
 B)False

Question 13

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

Accepted Answer

A) True 
 B)False

Question 14

Data is information that has been shaped into a form that is meaningful to human beings.

Accepted Answer

A) True 
 B)False

Question 15

All of the following are new technology-related trends in MIS except:

Accepted Answer

A)  cloud computing. 
B)  big data. 
C)  IoT. 
D)  the mobile digital platform. 
E)  co-creation of business value. 
A)  cloud computing. 
B)  big data. 
C)  IoT. 
D)  the mobile digital platform. 
E)  co-creation of business value.

Question 16

Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ dimension of the system.

Accepted Answer

A)  organizational 
B)  managerial 
C)  people 
D)  technology 
E)  cultural 
A)  organizational 
B)  managerial 
C)  people 
D)  technology 
E)  cultural

Question 17

An example of a business using information systems for supplier intimacy is:

Accepted Answer

A)  Apple's creation of the iPad. 
B)  JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. 
C)  Citibank's ATM system. 
D)  Verizon's web-based digital dashboard providing real-time company information for managers. 
E)  the Mandarin Oriental's use of computers to keep track of guests' preferences. 
A)  Apple's creation of the iPad. 
B)  JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. 
C)  Citibank's ATM system. 
D)  Verizon's web-based digital dashboard providing real-time company information for managers. 
E)  the Mandarin Oriental's use of computers to keep track of guests' preferences.

Question 18

You are a new manager at a plumbing supply manufacturer where there are an unusually high number of returns for a new aerator used in the production of high-end faucets. In examining the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?

Accepted Answer

A)  People 
B)  Technology 
C)  Management 
D)  Organizational 
E)  Cultural 
A)  People 
B)  Technology 
C)  Management 
D)  Organizational 
E)  Cultural

Question 19

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?

Accepted Answer

A)  The specification of procedures for identifying packages with sender and recipient information 
B)  Monitoring service levels 
C)  Promoting the company strategy of low-cost, superior service 
D)  The use of handheld computers and networks for managing package delivery 
E)  Routing software that creates the most efficient delivery route for each driver 
A)  The specification of procedures for identifying packages with sender and recipient information 
B)  Monitoring service levels 
C)  Promoting the company strategy of low-cost, superior service 
D)  The use of handheld computers and networks for managing package delivery 
E)  Routing software that creates the most efficient delivery route for each driver

Question 20

What kinds of jobs are not likely to be outsourced and why?

Accepted Answer

Jobs involved with the creation of innov

Which of the following is an important skill for an accounting major?

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:

Federal law requires many businesses to keep email messages for five years.

An extranet is a private intranet extended to authorized users outside the organization.

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

A network requires at least three computers and a shared resource.

Which of the following statements is not true?

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

The three activities in an information system that produce the information organizations use to control operations are:

Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following?

Whereas marketing and financial careers have been transformed by the growth in information systems, thus far the job of management has remained relatively unaffected.

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

Data is information that has been shaped into a form that is meaningful to human beings.

All of the following are new technology-related trends in MIS except:

An example of a business using information systems for supplier intimacy is:

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?

What kinds of jobs are not likely to be outsourced and why?

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 1: Business Information Systems in Your Career

Which of the following is an important skill for an accounting major?

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:

Federal law requires many businesses to keep email messages for five years.

An extranet is a private intranet extended to authorized users outside the organization.

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

A network requires at least three computers and a shared resource.

Which of the following statements is not true?

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

The three activities in an information system that produce the information organizations use to control operations are:

Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following?

Whereas marketing and financial careers have been transformed by the growth in information systems, thus far the job of management has remained relatively unaffected.

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

Data is information that has been shaped into a form that is meaningful to human beings.

All of the following are new technology-related trends in MIS except:

An example of a business using information systems for supplier intimacy is:

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?

What kinds of jobs are not likely to be outsourced and why?

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters