Question 1

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Accepted Answer

A)  ESS 
B)  TPS 
C)  MIS 
D)  DSS 
E)  CRM 
A)  ESS 
B)  TPS 
C)  MIS 
D)  DSS 
E)  CRM D

Question 2

Systems analysts are highly trained technical specialists who write the software instructions for computers.

Accepted Answer

A) True 
 B)False  False

Question 3

The principal liaison between the information systems groups and the rest of the organization is a(n):

Accepted Answer

A)  programmer. 
B)  information systems manager. 
C)  systems analyst. 
D)  CIO. 
E)  CSO. 
A)  programmer. 
B)  information systems manager. 
C)  systems analyst. 
D)  CIO. 
E)  CSO. C

Question 4

A TPS helps managers monitor the firm's relations with the external environment.

Accepted Answer

A) True 
 B)False

Question 5

What is the most important benefit of an enterprise application?

Accepted Answer

A)  Enabling speed of communicating 
B)  Enabling business functions and departments to share information 
C)  Enabling a company to work collaboratively with customers and suppliers 
D)  Enabling cost-effective, e-business processes 
E)  Enabling managers to make better decisions 
A)  Enabling speed of communicating 
B)  Enabling business functions and departments to share information 
C)  Enabling a company to work collaboratively with customers and suppliers 
D)  Enabling cost-effective, e-business processes 
E)  Enabling managers to make better decisions

Question 6

Cisco's WebEx is an example of which of the following types of collaboration tools?

Accepted Answer

A)  Blog 
B)  Team room 
C)  Online meeting 
D)  Group calendar 
E)  Wiki 
A)  Blog 
B)  Team room 
C)  Online meeting 
D)  Group calendar 
E)  Wiki

Question 7

Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.

Accepted Answer

A)  the environment 
B)  manufacturing and production 
C)  sales and marketing 
D)  invoices and payments 
E)  technology 
A)  the environment 
B)  manufacturing and production 
C)  sales and marketing 
D)  invoices and payments 
E)  technology

Question 8

Policies that determine which information technology will be used, when, and how, are provided by:

Accepted Answer

A)  IT educational services. 
B)  IT management services. 
C)  application software services. 
D)  IT standards services. 
E)  data management services. 
A)  IT educational services. 
B)  IT management services. 
C)  application software services. 
D)  IT standards services. 
E)  data management services.

Question 9

A payroll system is a typical example of an MIS.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following refers to the purchase or sale of goods and services over the Internet?

Accepted Answer

A)  E-commerce 
B)  E-business 
C)  CRM 
D)  MIS 
E)  SCM 
A)  E-commerce 
B)  E-business 
C)  CRM 
D)  MIS 
E)  SCM

Question 11

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Accepted Answer

A)  ESS 
B)  CRM system 
C)  MIS 
D)  DSS 
E)  SCM system 
A)  ESS 
B)  CRM system 
C)  MIS 
D)  DSS 
E)  SCM system

Question 12

Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business.

Accepted Answer

A) True 
 B)False

Question 13

Enterprise systems do not utilize order transaction data.

Accepted Answer

A) True 
 B)False

Question 14

The three principal levels of hierarchies within a business organization are:

Accepted Answer

A)  senior management, knowledge workers, and service workers. 
B)  senior management, middle management, and operational management. 
C)  senior management, data workers, and operational management. 
D)  senior management, operational management, and workers. 
E)  senior management, operational management, and data workers. 
A)  senior management, knowledge workers, and service workers. 
B)  senior management, middle management, and operational management. 
C)  senior management, data workers, and operational management. 
D)  senior management, operational management, and workers. 
E)  senior management, operational management, and data workers.

Question 15

A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n):

Accepted Answer

A)  executive support system. 
B)  management-level system. 
C)  decision support system. 
D)  transaction processing system. 
E)  business intelligence system. 
A)  executive support system. 
B)  management-level system. 
C)  decision support system. 
D)  transaction processing system. 
E)  business intelligence system.

Question 16

A ________ is a senior manager who oversees the use of IT in the firm.

Accepted Answer

A)  CEO 
B)  CFO 
C)  CIO 
D)  CIT 
E)  CPO 
A)  CEO 
B)  CFO 
C)  CIO 
D)  CIT 
E)  CPO

Question 17

Which of the following is an interorganizational business process?

Accepted Answer

A)  Hiring an employee 
B)  Identifying a customer 
C)  Creating financial statements 
D)  Ordering raw materials 
E)  Checking product quality 
A)  Hiring an employee 
B)  Identifying a customer 
C)  Creating financial statements 
D)  Ordering raw materials 
E)  Checking product quality

Question 18

The goal of social commerce applications is to:

Accepted Answer

A)  connect through personal and business profiles. 
B)  use social media to connect with customers. 
C)  share opinions about purchasing products or services. 
D)  upload and share business documents. 
E)  harness collective knowledge to generate new ideas. 
A)  connect through personal and business profiles. 
B)  use social media to connect with customers. 
C)  share opinions about purchasing products or services. 
D)  upload and share business documents. 
E)  harness collective knowledge to generate new ideas.

Question 19

Supply chain management systems are more externally oriented than enterprise systems.

Accepted Answer

A) True 
 B)False

Question 20

You are consulting on software purchases for a translation agency whose headquarters are in New Jersey, but who works with translators located globally. Headquarters needs to share documents with translators and groups of translators working on the same documents, who also need to communicate with each other, in real time if possible, as many people are working in different time zones. (1) What is your process for determining the most appropriate collaboration software? (2) In this particular case, what features will you be looking for?

Accepted Answer

(1) The first step is to determine what

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Systems analysts are highly trained technical specialists who write the software instructions for computers.

The principal liaison between the information systems groups and the rest of the organization is a(n):

A TPS helps managers monitor the firm's relations with the external environment.

What is the most important benefit of an enterprise application?

Cisco's WebEx is an example of which of the following types of collaboration tools?

Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.

Policies that determine which information technology will be used, when, and how, are provided by:

A payroll system is a typical example of an MIS.

Which of the following refers to the purchase or sale of goods and services over the Internet?

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business.

Enterprise systems do not utilize order transaction data.

The three principal levels of hierarchies within a business organization are:

A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n):

A ________ is a senior manager who oversees the use of IT in the firm.

Which of the following is an interorganizational business process?

The goal of social commerce applications is to:

Supply chain management systems are more externally oriented than enterprise systems.

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 2: Global E-Business and Collaboration

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Systems analysts are highly trained technical specialists who write the software instructions for computers.

The principal liaison between the information systems groups and the rest of the organization is a(n):

A TPS helps managers monitor the firm's relations with the external environment.

What is the most important benefit of an enterprise application?

Cisco's WebEx is an example of which of the following types of collaboration tools?

Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.

Policies that determine which information technology will be used, when, and how, are provided by:

A payroll system is a typical example of an MIS.

Which of the following refers to the purchase or sale of goods and services over the Internet?

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business.

Enterprise systems do not utilize order transaction data.

The three principal levels of hierarchies within a business organization are:

A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n):

A ________ is a senior manager who oversees the use of IT in the firm.

Which of the following is an interorganizational business process?

The goal of social commerce applications is to:

Supply chain management systems are more externally oriented than enterprise systems.

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters