Question 1

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

Accepted Answer

A)  e-commerce. 
B)  e-business. 
C)  enterprise applications. 
D)  MIS. 
E)  KWM. 
A)  e-commerce. 
B)  e-business. 
C)  enterprise applications. 
D)  MIS. 
E)  KWM.

Question 2

How can a good CRM system increase profits for a company?

Accepted Answer

Customer relationship management uses in

Question 3

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

Accepted Answer

A)  bimodal 
B)  colocated 
C)  synchronous 
D)  spontaneous 
E)  asynchronous 
A)  bimodal 
B)  colocated 
C)  synchronous 
D)  spontaneous 
E)  asynchronous

Question 4

Which of the following statements is not true about collaboration in a business setting?

Accepted Answer

A)  Collaboration may be a short-lived activity, lasting just a few minutes. 
B)  Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity. 
C)  Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure. 
D)  The evidence of the business benefits of collaboration is largely anecdotal. 
E)  Special types of information systems are available to support collaboration. 
A)  Collaboration may be a short-lived activity, lasting just a few minutes. 
B)  Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity. 
C)  Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure. 
D)  The evidence of the business benefits of collaboration is largely anecdotal. 
E)  Special types of information systems are available to support collaboration.

Question 5

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.

Accepted Answer

A)  Telepresence 
B)  Virtual reality 
C)  Screen sharing 
D)  Mind mapping 
E)  Virtual world 
A)  Telepresence 
B)  Virtual reality 
C)  Screen sharing 
D)  Mind mapping 
E)  Virtual world

Question 6

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

Accepted Answer

A)  ESS 
B)  TPS 
C)  MIS 
D)  DSS 
E)  KWM 
A)  ESS 
B)  TPS 
C)  MIS 
D)  DSS 
E)  KWM

Question 7

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

Accepted Answer

A)  Collaborative distribution 
B)  Supply chain management 
C)  Reverse logistics 
D)  Enterprise planning 
E)  Digital dashboard 
A)  Collaborative distribution 
B)  Supply chain management 
C)  Reverse logistics 
D)  Enterprise planning 
E)  Digital dashboard

Question 8

A wiki is a type of collaborative:

Accepted Answer

A)  social network. 
B)  blogging. 
C)  virtual world. 
D)  website. 
E)  MIS. 
A)  social network. 
B)  blogging. 
C)  virtual world. 
D)  website. 
E)  MIS.

Question 9

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business.

Accepted Answer

A)  TPS 
B)  DSS 
C)  automatic reporting system 
D)  MIS 
E)  enterprise system 
A)  TPS 
B)  DSS 
C)  automatic reporting system 
D)  MIS 
E)  enterprise system

Question 10

Which of the following Google tools allows people to engage in group video chat?

Accepted Answer

A)  Google Drive 
B)  Google Docs 
C)  Google Apps for Business 
D)  Google Circles 
E)  Google Hangouts 
A)  Google Drive 
B)  Google Docs 
C)  Google Apps for Business 
D)  Google Circles 
E)  Google Hangouts

Question 11

The role of the information systems department in a company is solely to support the needs of other groups as determined by senior managers. Explain why you agree or disagree with this statement.

Accepted Answer

Answers will vary, but should include an

Question 12

An MIS typically uses data supplied by a TPS.

Accepted Answer

A) True 
 B)False

Question 13

Business processes that impede organizational responsiveness are a source of competitive strength for a company.

Accepted Answer

A) True 
 B)False

Question 14

ESSs are designed to serve the middle management of the organization.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following can typically access a company's intranet?

Accepted Answer

A)  The general public 
B)  The firm's employees 
C)  The firm's customers 
D)  The firm's suppliers 
E)  The firm's outside contractors 
A)  The general public 
B)  The firm's employees 
C)  The firm's customers 
D)  The firm's suppliers 
E)  The firm's outside contractors

Question 16

Information systems found in nonprofit organizations are typically very similar to those found in private industry.

Accepted Answer

A) True 
 B)False

Question 17

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

Accepted Answer

A)  ESS 
B)  TPS 
C)  MIS 
D)  DSS 
E)  CRM 
A)  ESS 
B)  TPS 
C)  MIS 
D)  DSS 
E)  CRM

Question 18

Key forces in a business's immediate environment include:

Accepted Answer

A)  stockholders. 
B)  technological innovations. 
C)  economic conditions. 
D)  politic conditions. 
E)  global events. 
A)  stockholders. 
B)  technological innovations. 
C)  economic conditions. 
D)  politic conditions. 
E)  global events.

Question 19

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

Accepted Answer

A)  Intranet 
B)  Extranet 
C)  KMS 
D)  CRM 
E)  DSS 
A)  Intranet 
B)  Extranet 
C)  KMS 
D)  CRM 
E)  DSS

Question 20

In a firm hierarchy, responsibility and accountability is concentrated at the top.

Accepted Answer

A) True 
 B)False

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

How can a good CRM system increase profits for a company?

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

Which of the following statements is not true about collaboration in a business setting?

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

A wiki is a type of collaborative:

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business.

Which of the following Google tools allows people to engage in group video chat?

The role of the information systems department in a company is solely to support the needs of other groups as determined by senior managers. Explain why you agree or disagree with this statement.

An MIS typically uses data supplied by a TPS.

Business processes that impede organizational responsiveness are a source of competitive strength for a company.

ESSs are designed to serve the middle management of the organization.

Which of the following can typically access a company's intranet?

Information systems found in nonprofit organizations are typically very similar to those found in private industry.

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

Key forces in a business's immediate environment include:

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

In a firm hierarchy, responsibility and accountability is concentrated at the top.

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 2: Global E-Business and Collaboration

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

How can a good CRM system increase profits for a company?

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

Which of the following statements is not true about collaboration in a business setting?

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

A wiki is a type of collaborative:

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business.

Which of the following Google tools allows people to engage in group video chat?

The role of the information systems department in a company is solely to support the needs of other groups as determined by senior managers. Explain why you agree or disagree with this statement.

An MIS typically uses data supplied by a TPS.

Business processes that impede organizational responsiveness are a source of competitive strength for a company.

ESSs are designed to serve the middle management of the organization.

Which of the following can typically access a company's intranet?

Information systems found in nonprofit organizations are typically very similar to those found in private industry.

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

Key forces in a business's immediate environment include:

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

In a firm hierarchy, responsibility and accountability is concentrated at the top.

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters