Question 1

Which of the following would a CSO not be responsible for?

Accepted Answer

A)  Educating and training users about security 
B)  Keeping management aware of security threats 
C)  Maintaining tools chosen to implement security 
D)  Providing physical security 
E)  Enforcing the firm's information security policy 
A)  Educating and training users about security 
B)  Keeping management aware of security threats 
C)  Maintaining tools chosen to implement security 
D)  Providing physical security 
E)  Enforcing the firm's information security policy

Question 2

End users are representatives of departments outside of the information systems group for whom applications are developed.

Accepted Answer

A) True 
 B)False

Question 3

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current display ads. Which type of system will most efficiently provide a solution?

Accepted Answer

A)  CRM 
B)  Enterprise system 
C)  Extranet 
D)  Intranet 
E)  KWM 
A)  CRM 
B)  Enterprise system 
C)  Extranet 
D)  Intranet 
E)  KWM

Question 4

Identify the different types of systems used for the different levels of management in a business.

Accepted Answer

The types of information systems used fo

Question 5

The primary goal of social business is to deepen interactions with employees and customers.

Accepted Answer

A) True 
 B)False

Question 6

The term management information systems refers to a specific category of information systems serving:

Accepted Answer

A)  integrated data processing throughout the firm. 
B)  transaction process reporting. 
C)  senior management. 
D)  middle management functions. 
E)  knowledge workers. 
A)  integrated data processing throughout the firm. 
B)  transaction process reporting. 
C)  senior management. 
D)  middle management functions. 
E)  knowledge workers.

Question 7

An ESS is an information system that supports the:

Accepted Answer

A)  long-range planning activities of senior management. 
B)  knowledge and data workers in an organization. 
C)  decision-making and administrative activities of middle managers. 
D)  day-to-day processes of production. 
E)  management of customer relationships. 
A)  long-range planning activities of senior management. 
B)  knowledge and data workers in an organization. 
C)  decision-making and administrative activities of middle managers. 
D)  day-to-day processes of production. 
E)  management of customer relationships.

Question 8

Producing a bill of materials is a responsibility of the ________ function.

Accepted Answer

A)  finance and accounting 
B)  human resources 
C)  manufacturing and production 
D)  sales and marketing 
E)  technology 
A)  finance and accounting 
B)  human resources 
C)  manufacturing and production 
D)  sales and marketing 
E)  technology

Question 9

From your reading of the chapter-opening case study discussing ABB's use of enterprise social networking, which of the following statements best expresses ABB's experience?

Accepted Answer

A)  ABB's primary motivation for replacing its existing corporate intranet was to enhance its security. 
B)  Implementing Yammer improved employee productivity and collaboration. 
C)  Efforts to implement Yammer were met with significant resistance from employees. 
D)  Yammer provided ABB with a single entry point to all the information and tools ABB employees need for their jobs. 
A)  ABB's primary motivation for replacing its existing corporate intranet was to enhance its security. 
B)  Implementing Yammer improved employee productivity and collaboration. 
C)  Efforts to implement Yammer were met with significant resistance from employees. 
D)  Yammer provided ABB with a single entry point to all the information and tools ABB employees need for their jobs.

Question 10

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

Accepted Answer

A)  MIS 
B)  TPS 
C)  ESS 
D)  DSS 
E)  KWM 
A)  MIS 
B)  TPS 
C)  ESS 
D)  DSS 
E)  KWM

Question 11

Which of the following is not a service typically provided by an information systems department?

Accepted Answer

A)  Telecommunications services 
B)  Physical facilities management services 
C)  Data management services 
D)  Project management services 
E)  Human resources services 
A)  Telecommunications services 
B)  Physical facilities management services 
C)  Data management services 
D)  Project management services 
E)  Human resources services

Question 12

Which of the following systems are designed to summarize and report on the company's basic operations?

Accepted Answer

A)  KMS 
B)  DSS 
C)  ESS 
D)  TPS 
E)  MIS 
A)  KMS 
B)  DSS 
C)  ESS 
D)  TPS 
E)  MIS

Question 13

A business is a formal organization created to sell services or products at a profit.

Accepted Answer

A) True 
 B)False

Question 14

You work for a highly successful advertiser that is about to expand nationally. Of utmost importance will be finding a way to store and disseminate its clients' frequently updated branding and style guides throughout the organization. The guides include multiple image files and text documents. What system will best serve these needs?

Accepted Answer

A)  A wiki 
B)  An extranet with KMS capabilities 
C)  A TPS with KMS capabilities 
D)  A telepresence system 
E)  A virtual world 
A)  A wiki 
B)  An extranet with KMS capabilities 
C)  A TPS with KMS capabilities 
D)  A telepresence system 
E)  A virtual world

Question 15

Information supplied by an enterprise system is structured around cross-functional business processes.

Accepted Answer

A) True 
 B)False

Question 16

Every business process is tied to one specific functional area.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true?

Accepted Answer

A)  It took six months to implement a working system at Plan International's international headquarters. 
B)  The new system helps manage grants and donations received by Plan International. 
C)  The new system is cloud-based and delivers information on a secure mobile platform. 
D)  The new system enables employees to update their own personal information. 
A)  It took six months to implement a working system at Plan International's international headquarters. 
B)  The new system helps manage grants and donations received by Plan International. 
C)  The new system is cloud-based and delivers information on a secure mobile platform. 
D)  The new system enables employees to update their own personal information.

Question 18

You have been hired by Inspiration Inc. to help improve its profit margin. Inspiration Inc. is a business communications consulting firm that services many clients in different industries throughout the world. The firm provides its clients with customized written recommendations about how to best use the client's existing resources to improve the client's internal communications. The company has approximately 100 consultants, all of whom are located in its central headquarters in Chicago. What system do you recommend to improve Inspiration Inc.'s business processes and increase its profit margin?

Accepted Answer

A)  Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed 
B)  CRM, to maintain easily accessible customer records to minimize the time spent looking for client data 
C)  KMS, to minimize redundant work on similar clients 
D)  Video conferencing system, to improve collaboration 
E)  MIS, to produce reports on the firm's operations 
A)  Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed 
B)  CRM, to maintain easily accessible customer records to minimize the time spent looking for client data 
C)  KMS, to minimize redundant work on similar clients 
D)  Video conferencing system, to improve collaboration 
E)  MIS, to produce reports on the firm's operations

Question 19

What is a digital dashboard, and why are they becoming an increasingly popular tool?

Accepted Answer

A digital dashboard displays graphical i

Question 20

The principal purpose of a TPS is to answer nonroutine questions and track the flow of transactions through an organization.

Accepted Answer

A) True 
 B)False

Which of the following would a CSO not be responsible for?

End users are representatives of departments outside of the information systems group for whom applications are developed.

Identify the different types of systems used for the different levels of management in a business.

The primary goal of social business is to deepen interactions with employees and customers.

The term management information systems refers to a specific category of information systems serving:

An ESS is an information system that supports the:

Producing a bill of materials is a responsibility of the ________ function.

From your reading of the chapter-opening case study discussing ABB's use of enterprise social networking, which of the following statements best expresses ABB's experience?

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

Which of the following is not a service typically provided by an information systems department?

Which of the following systems are designed to summarize and report on the company's basic operations?

A business is a formal organization created to sell services or products at a profit.

Information supplied by an enterprise system is structured around cross-functional business processes.

Every business process is tied to one specific functional area.

Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true?

What is a digital dashboard, and why are they becoming an increasingly popular tool?

The principal purpose of a TPS is to answer nonroutine questions and track the flow of transactions through an organization.

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 2: Global E-Business and Collaboration

Which of the following would a CSO not be responsible for?

End users are representatives of departments outside of the information systems group for whom applications are developed.

Identify the different types of systems used for the different levels of management in a business.

The primary goal of social business is to deepen interactions with employees and customers.

The term management information systems refers to a specific category of information systems serving:

An ESS is an information system that supports the:

Producing a bill of materials is a responsibility of the ________ function.

From your reading of the chapter-opening case study discussing ABB's use of enterprise social networking, which of the following statements best expresses ABB's experience?

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

Which of the following is not a service typically provided by an information systems department?

Which of the following systems are designed to summarize and report on the company's basic operations?

A business is a formal organization created to sell services or products at a profit.

Information supplied by an enterprise system is structured around cross-functional business processes.

Every business process is tied to one specific functional area.

Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true?

What is a digital dashboard, and why are they becoming an increasingly popular tool?

The principal purpose of a TPS is to answer nonroutine questions and track the flow of transactions through an organization.

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters