Exam 2: Listening and Criticism

A young woman realizes she has always had a hard time being evaluated and taking feedback, so she needs some advice before her speech. What is one of the tips the text gives for accepting criticism?

When giving criticism, listeners show that they own their comments when they use

In which stage of the listening process do the circumstances of hearing begin and end?

When listening, you also "listen" to the speaker's nonverbal communication, and if it is drastically different from his or her words, you will perceive it as noise.

Men and women tend to show distinctly different styles and behaviors when listening, but they generally act in these customary ways only when listening to members of the opposite sex.

No two speakers speak exactly the same language. Each person speaks in a unique variation of the language. What is this called?

_____ is something that just happens involuntarily when you get within earshot of some auditory stimulus.

In the United States, what is perhaps the single most important rule for polite and appropriate listening during public speaking?

Carrie realizes she needs to become a better listener. What is the first thing she needs to understand about listening if she wants to improve?

Empathic listening is best viewed in two stages: the empathy you feel for the speaker, and the empathy you feel for the message.

The advice to "stress the positive" when giving criticism means that you should practice empathic and polite listening by pointing out the strong aspects of the speech and ignoring the weak aspects.

Two listeners offer criticism after the speech. One says, "The speech was kind of weak," and the other says, "I thought the delivery was pretty bad." The big problem with these criticisms is that they are not

Responses made after the speaker has stopped talking are generally more elaborate than responses made while the speaker is talking.

People who act as _____ are culturally sensitive, and are careful to keep any personal feelings about the speaker or about the issue itself out of their final evaluation of the presentation and the argument.

Generally, the broad _____ culture perceives direct eye contact as a welcome expression of openness and honesty, while some other cultures view this as an inappropriate tactic, a lack of respect, or an aggressive move.

In simple terms, define the three steps for giving criticism in a public speaking classroom. Give an example of each step.

While the speaker is talking, an audience member gestures―smiling, nodding, and leaning forward―to show that she is listening. These behaviors are called

What are the three principles of public speaking, and how do you evaluate a speech based on these principles?

Four listeners provided criticism after a speech in their statements below. Which one failed to stress the positive?

An audience member zeroes in on one particular comment the speaker makes because it confirms her stereotypes and prejudices about the nation's religious leaders. Which concept does this reflect?