Exam 2: Listening and Criticism

The speaker is finished, and it is time to respond. You say, "I wasn't quite sure what you meant when you said global warming was created by global politics." You are responding with a(n)

People from _____ cultures are likely to find giving and receiving public criticism quite uncomfortable, while those from _____ cultures often welcome this as a natural part of learning.

Offensive listening is the tendency to reconstruct and reframe neutral messages so they reflect your own attitudes, prejudices, needs, and values.

Our ego is very much a part of public speaking, so it is normal to take criticism of the speech quite personally.

When listening for total meaning, one of the specific things a listener needs to do is to

When criticism takes place after a public speech in a classroom setting, it

_____ occurs when a listener understands a speaker's thoughts and experiences much of what a speaker is feeling, then communicates back to the speaker that he or she is understood.

What is face-saving? How might it influence criticism in public speaking? Discuss two "communication rules" of face-saving cultures.

Our memory for speech is

Name at least three of the six guidelines for listening more effectively, and briefly explain each one.

The listener feels something of what the speaker is feeling, sees the world as the speaker sees it, and even senses that she is walking in his shoes. What is this listener specifically demonstrating?

Listening to criticism with an open mind means you should do as the critics say if you ever expect to improve your speaking abilities.

What are the five steps or stages of the listening process? Briefly define each one.

Which statement is accurate concerning gender differences in listening?

Which of the following is true about criticism in public speaking?

At the _____ stage of listening, your own biases and prejudices really have an impact, affecting what you single out to review or analyze, and what you decide to dismiss or ignore.

_____ listening occurs when people listen to members of other cultures and consider them as inferior, uninformed, illogical, or lacking in expertise only because they are from different cultures.

An audience member now grasps the speaker's thoughts, emotional tones, and meaning. In which stage of listening is this individual?

Within the first minute, a listener thinks, "Oh boy, this speech is gonna be dull." She has forgotten a guideline for listening with an open mind, which cautions listeners to avoid

Compare the concepts of thinking empathy and feeling empathy, and give a real-life example of each as they would apply to listening during public speaking.