Exam 16: Personal Selling and Sales Promotion

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Team selling is ideal when customer problems become more complex and customers become larger and more demanding.Sales teams have the advantage of uncovering problems that an individual would not,and sales teams can develop new opportunities as well.

(True/False)
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Consumers are increasingly ignoring promotions and not making immediate purchases because of ________.

(Short Answer)
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Some corporations have no sales force,while others utilize sales agents,brokers,or manufacturer's reps.

(True/False)
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Sellers may use trade promotions to urge short-term customer buying or to enhance customer brand involvement.

(True/False)
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Monty Boyd travels frequently on West Coast Airlines for his job as an account manager.Monty earns points for every mile he flies,and he will soon have enough points to receive a free airline ticket.West Coast Airlines is building a customer relationship with Monty using which of the following?

(Multiple Choice)
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In a brief essay,explain methods of evaluating the performance of a sales force.Why is it important for a sales force to be evaluated?

(Essay)
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Morrill Motors splits North America into 10 sales regions.Within each of those regions,the company maintains two sales teams-one for existing customers and one for prospects.What type of sales force structure does Morrill Motors use?

(Multiple Choice)
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Which of the following are problems associated with the poor selection of salespeople?

(Multiple Choice)
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