Exam 12: Managing Human Resources

The majority of studies show that the best source of superior job candidates is __________.

Refer to the scenario below to answer the following questions. The Internal Hire (Scenario) Wade McKenzie is a new sales manager for The Medi-Mac Group, a medical supply company based in Ontario. Wade was hired from within the firm and he is now supervising many of the people he formerly worked with, including two friends with whom he competed for his new job. As a result, Wade is concerned about potential problems stemming from the performance evaluation process, and is conducting research on the advantages and disadvantages of various methods. -Prior to the start of the national sales meeting at the end of January, Wade has scheduled a videoconference with each of his employees in order to conduct their formal performance appraisal. Wade has considered a variety of performance appraisal methods. Since there are wide differences in the size and nature of territories within his region, Wade knows that objective measures of sales performance may not be a fair method of appraisal. He is more interested in maximizing the potential of each employee and each territory than letting employees know where they rank in comparison to their peers. Therefore, he has decided to make up a list of performance factors such as quantity and quality of work, job knowledge, cooperation, and initiative, and has ranked each employee on each factor using a five-point incremental scale. This approach is most consistent with what technique?

A disadvantage of using professional recruiting organizations is ________.

To make interviews valid and reliable, interviewers should structure a fixed set of questions for all job applicants.

Which of the following selection devices is the best predictor for routine work positions?

Kwon has been promoted as the HR manager. He is now in charge of recruiting at Eowin Systems and is expected to enhance the diversity of the workforce. Which of the following recruiting sources should Kwon avoid if he is to achieve the stated aim of a more diverse workforce?

Refer to the scenario below to answer the following questions. Human Resource Planning (Scenario) Steven is hired to manage the human resources department of a local manufacturing company. Unfortunately, the company has a reputation among workers of being the firm "where you work until you find your next job." Employee turnover is high and morale is low. Steven is determined to change the situation by turning the organization's human resources into a competitive advantage and a source of pride for the firm. -Steven believes that part of the reason for the high turnover is that individual jobs are very poorly defined. Employees are not sure of what is expected of them, and performance standards are unequal between regions and functions. Steven conducts a job __________ for each position, defining all the activities and behaviours necessary to perform them.

Jordan's company does not believe in paying employees any more than legally required. Compensation is primarily influenced by which factor?

Which of the following selection devices is the least valid predictor for routine work?

Which of the following selection devices is the least valid predictor for senior management positions?

An example of a high-performance work practice is seniority-based compensation.

As a selection device, the interview is most valid in predicting which of the following positions?

In which of the following traditional training methods are employees made to work at different jobs in a particular area in order to get exposure to a variety of tasks?

Refer to the scenario below to answer the following questions. Human Resource Planning (Scenario) Steven is hired to manage the human resources department of a local manufacturing company. Unfortunately, the company has a reputation among workers of being the firm "where you work until you find your next job." Employee turnover is high and morale is low. Steven is determined to change the situation by turning the organization's human resources into a competitive advantage and a source of pride for the firm. -To improve the company's compensation system, Steven recommends a(n) __________ pay system that rewards employees for competencies they can demonstrate, rather than basing pay on job titles.

A performance appraisal method that combines elements from the critical incident and graphic rating scale approaches is the __________.

The first activity in the human resource management process is __________.

Refer to the scenario below to answer the following questions. Decruitment Options at National Corporation (Scenario) Mike has just been promoted to human resources manager at National Corporation. His boss, the vice-president of human resources, has asked him to prepare an employment plan to address a major restructuring in one of the divisions at National. The restructuring plans call for the elimination of 500 jobs, and Mike must determine the best way to achieve this target. He is hoping that some of the affected employees who are older will accept incentives to terminate their employment before their normal retirement date. Other employees may be qualified for job openings in other divisions; however, Mike needs to compile a list of each employee's skills, training, and education in order to assess their talents. Some job vacancies will occur naturally as employees voluntarily resign from the company to pursue new career plans or employment opportunities. Still other employees may choose to accept part-time work or share jobs with their coworkers. Despite these decruitment options, Mike is concerned that some involuntary terminations will inevitably be required in order to achieve the restructuring plan. He will recommend that some of these terminations be classified as ''temporary'' so that qualified employees can still be recalled to fill future job vacancies in the coming weeks and months. -Mike is considering the decruitment option of __________ for those employees who choose to accept part-time work.

Which type of selection device is used when a candidate for an automotive mechanic position is asked to deconstruct and reconstruct part of a car's engine?

The use of __________ focuses the evaluator's attention on key behaviours that distinguish effective from ineffective work performance.

The Employment Equity Act creates four "protected categories": Aboriginal peoples, visible minorities, people with disabilities, and the elderly.