Question 1

According to Lewin, the objective of refreezing is to __________.

Accepted Answer

A)  direct behaviour away from the status quo 
B)  hinder movement away from existing equilibrium 
C)  eliminate the need for future change 
D)  stabilize the new situation 
E)  establish the existing equilibrium 
A)  direct behaviour away from the status quo 
B)  hinder movement away from existing equilibrium 
C)  eliminate the need for future change 
D)  stabilize the new situation 
E)  establish the existing equilibrium

Question 2

For successful organizations, innovation is about ____________.

Accepted Answer

A)  developing new products and services 
B)  changing and upgrading technology 
C)  hiring creative employees 
D)  creating economic and social prosperity 
E)  developing efficiency in operations 
A)  developing new products and services 
B)  changing and upgrading technology 
C)  hiring creative employees 
D)  creating economic and social prosperity 
E)  developing efficiency in operations

Question 3

Refer to the scenario below to answer the following questions.
New Ideas Inc. (Scenario)
Though New Ideas Inc. has been in business for 30 years, the company and its employees have seemingly been in a constant state of change. Paul Gill has been president of New Ideas for the last 15 years. During this time, he has had to change the strategic focus of the company three times. The employees have become vocal recently about the decrease in their bonus cheques and are wanting to increased profits. It seems as though his competition is always introducing new products into the market, and the niches Gill thought New Ideas held leadership in are always changing. Recently the government has been active in passing new legislation to increase the control of the product packaging and product contents. The technology used to manufacture the products is constantly improving with the use of robotics to make the process more efficient.
-The change in strategic focus of the company is a(n) __________ force for change.

Accepted Answer

A)  external 
B)  internal 
C)  marketplace 
D)  economic force of change 
E)  technological 
A)  external 
B)  internal 
C)  marketplace 
D)  economic force of change 
E)  technological

Question 4

Refer to the scenario below to answer the following questions.
New Ideas Inc. (Scenario)
Though New Ideas Inc. has been in business for 30 years, the company and its employees have seemingly been in a constant state of change. Paul Gill has been president of New Ideas for the last 15 years. During this time, he has had to change the strategic focus of the company three times. The employees have become vocal recently about the decrease in their bonus cheques and are wanting to increased profits. It seems as though his competition is always introducing new products into the market, and the niches Gill thought New Ideas held leadership in are always changing. Recently the government has been active in passing new legislation to increase the control of the product packaging and product contents. The technology used to manufacture the products is constantly improving with the use of robotics to make the process more efficient.
-Before Gill took over as president, the previous 15 years had been a period of stability and steady predictable growth for New Ideas. This period was consistent with the __________ metaphor of the change process.

Accepted Answer

A)  calm waters 
B)  blue horizon 
C)  situational strategy 
D)  white-water rapids 
E)  systems thinking 
A)  calm waters 
B)  blue horizon 
C)  situational strategy 
D)  white-water rapids 
E)  systems thinking

Question 5

Sensitivity training refers to activities that help team members learn how each member thinks and works.

Accepted Answer

A) True 
 B)False

Question 6

Employees are more willing to accept change if management __________.

Accepted Answer

A)  offers bonuses for working harder 
B)  install technology to improve working conditions 
C)  proceeds at a manageable pace to implement change 
D)  keeps top management apart from the change process 
E)  has a firm change management plan before communicating to employees 
A)  offers bonuses for working harder 
B)  install technology to improve working conditions 
C)  proceeds at a manageable pace to implement change 
D)  keeps top management apart from the change process 
E)  has a firm change management plan before communicating to employees

Question 7

Cultural change is most likely to take place when most or all of the following conditions exist: dramatic crisis occurs, leadership changes hands, _________.

Accepted Answer

A)  the organization is young and the culture is strong 
B)  the organization is young and small, and the culture is weak 
C)  the organization is old and the culture is weak 
D)  the organization is small and the culture is strong 
E)  the organization is old and large, and the culture is strong 
A)  the organization is young and the culture is strong 
B)  the organization is young and small, and the culture is weak 
C)  the organization is old and the culture is weak 
D)  the organization is small and the culture is strong 
E)  the organization is old and large, and the culture is strong

Question 8

According to our textbook, managers' options for change fall into which three categories?

Accepted Answer

A)  environment, technology, and mission 
B)  structure, technology, and people 
C)  rules, procedures, and management 
D)  competitors, environment, and processes 
E)  structure, technology, and products 
A)  environment, technology, and mission 
B)  structure, technology, and people 
C)  rules, procedures, and management 
D)  competitors, environment, and processes 
E)  structure, technology, and products

Question 9

Refer to the scenario below to answer the following questions.
Innovation Variables at Lightspeed (Scenario)
Edwin Lee leads a cross-functional product development team at Lightspeed.com, a software company with employees in 10 countries around the world) The members of Edwin's team are hard-working and highly creative, but he wonders if there are ways to stimulate more innovation from the team. As the company has grown, so too has the bureaucracy. Numerous rules and policies have been introduced, and decision making has become highly centralized. This has resulted in resource limitations and tight project deadlines. Fortunately, with the use of web cams and other Internet technology, Edwin is able to hold frequent meetings with his global cross-functional team. And despite some structural limitations, the company's culture does seem to foster creative solutions. Diverse opinions are encouraged, and even the most unrealistic, ''off-the-wall'' solutions are accepted without criticism. Mistakes are treated as learning opportunities-a good thing, since there have definitely been some mistakes!
-Which cultural variable relates to the acceptance of diverse opinions at Lightspeed?

Accepted Answer

A)  acceptance of ambiguity 
B)  tolerance of the impractical 
C)  tolerance of risk 
D)  tolerance of conflict 
E)  open system focus 
A)  acceptance of ambiguity 
B)  tolerance of the impractical 
C)  tolerance of risk 
D)  tolerance of conflict 
E)  open system focus

Question 10

Culture of adaptability proactively identifies new problems, and challenges and develops novel solutions.

Accepted Answer

A) True 
 B)False

Question 11

Frequent interunit communication helps to facilitate innovation.

Accepted Answer

A) True 
 B)False

Question 12

The term __________ focuses on techniques or programs to change people and the nature of interpersonal work relationships.

Accepted Answer

A)  decentralization 
B)  organizational development 
C)  job redesign 
D)  operations improvement 
E)  strategy formulation 
A)  decentralization 
B)  organizational development 
C)  job redesign 
D)  operations improvement 
E)  strategy formulation

Question 13

For business success, today's organization need to be proactive which means they are able to adapt to the circumstances as required.

Accepted Answer

A) True 
 B)False

Question 14

One reason people resist change is the belief that the change is incompatible with the goals and interests of the organization.

Accepted Answer

A) True 
 B)False

Question 15

__________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Accepted Answer

A)  Innovation 
B)  Imagination 
C)  Creativity 
D)  Abstract thinking 
E)  Inspiration 
A)  Innovation 
B)  Imagination 
C)  Creativity 
D)  Abstract thinking 
E)  Inspiration

Question 16

Refer to the scenario below to answer the following questions.
Innovation Variables at Lightspeed (Scenario)
Edwin Lee leads a cross-functional product development team at Lightspeed.com, a software company with employees in 10 countries around the world) The members of Edwin's team are hard-working and highly creative, but he wonders if there are ways to stimulate more innovation from the team. As the company has grown, so too has the bureaucracy. Numerous rules and policies have been introduced, and decision making has become highly centralized. This has resulted in resource limitations and tight project deadlines. Fortunately, with the use of web cams and other Internet technology, Edwin is able to hold frequent meetings with his global cross-functional team. And despite some structural limitations, the company's culture does seem to foster creative solutions. Diverse opinions are encouraged, and even the most unrealistic, ''off-the-wall'' solutions are accepted without criticism. Mistakes are treated as learning opportunities-a good thing, since there have definitely been some mistakes!
-Which of the following structural suggestions would most likely improve innovation at Lightspeed?

Accepted Answer

A)  limit resources 
B)  increase time pressures 
C)  reduce interunit communication 
D)  become more organic 
E)  increase external controls 
A)  limit resources 
B)  increase time pressures 
C)  reduce interunit communication 
D)  become more organic 
E)  increase external controls

Question 17

Adaptive organizations recognize that change is perpetual.

Accepted Answer

A) True 
 B)False

Question 18

The right organizational environment is crucial for innovation and adaptability to prosper.

Accepted Answer

A) True 
 B)False

Question 19

Design thinking can provide a process for ________.

Accepted Answer

A)  brainstorming new work processes 
B)  coming up with things that don't exist 
C)  experimenting with customers 
D)  connecting idea champions in the design department with marketing experts 
E)  applying OD to acceptance of ambiguity 
A)  brainstorming new work processes 
B)  coming up with things that don't exist 
C)  experimenting with customers 
D)  connecting idea champions in the design department with marketing experts 
E)  applying OD to acceptance of ambiguity

Question 20

One of the biggest challenges facing both large and small companies today is the fluctuating labour market and finding suitable employees.

Accepted Answer

A) True 
 B)False

According to Lewin, the objective of refreezing is to __________.

For successful organizations, innovation is about ____________.

Sensitivity training refers to activities that help team members learn how each member thinks and works.

Employees are more willing to accept change if management __________.

Cultural change is most likely to take place when most or all of the following conditions exist: dramatic crisis occurs, leadership changes hands, _________.

According to our textbook, managers' options for change fall into which three categories?

Culture of adaptability proactively identifies new problems, and challenges and develops novel solutions.

Frequent interunit communication helps to facilitate innovation.

The term __________ focuses on techniques or programs to change people and the nature of interpersonal work relationships.

For business success, today's organization need to be proactive which means they are able to adapt to the circumstances as required.

One reason people resist change is the belief that the change is incompatible with the goals and interests of the organization.

__________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Adaptive organizations recognize that change is perpetual.

The right organizational environment is crucial for innovation and adaptability to prosper.

Design thinking can provide a process for ________.

One of the biggest challenges facing both large and small companies today is the fluctuating labour market and finding suitable employees.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Managing Operations

Filters

Exam 6: Innovation and Adaptability

According to Lewin, the objective of refreezing is to __________.

For successful organizations, innovation is about ____________.

Sensitivity training refers to activities that help team members learn how each member thinks and works.

Employees are more willing to accept change if management __________.

Cultural change is most likely to take place when most or all of the following conditions exist: dramatic crisis occurs, leadership changes hands, _________.

According to our textbook, managers' options for change fall into which three categories?

Culture of adaptability proactively identifies new problems, and challenges and develops novel solutions.

Frequent interunit communication helps to facilitate innovation.

The term __________ focuses on techniques or programs to change people and the nature of interpersonal work relationships.

For business success, today's organization need to be proactive which means they are able to adapt to the circumstances as required.

One reason people resist change is the belief that the change is incompatible with the goals and interests of the organization.

__________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Adaptive organizations recognize that change is perpetual.

The right organizational environment is crucial for innovation and adaptability to prosper.

Design thinking can provide a process for ________.

One of the biggest challenges facing both large and small companies today is the fluctuating labour market and finding suitable employees.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Managing Operations

Filters