Exam 6: Innovation and Adaptability

Managers exclusively play the role of change agents.

Which of the following is part of the change category of technology?

Refer to the scenario below to answer the following questions. The Practice (Scenario) Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity. -If Kelly decided to enhance productivity by giving greater authority to other technicians and increasing formalization, she would be addressing which category of change?

Refer to the scenario below to answer the following questions. Fred Fryer's Donuts (Scenario) Since the integration of two new stores in Littleville, U.S., Fred Fryer's Donuts, Inc. has recognized that there is a need for reengineering the entire organization. The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores, and then dispose of all old equipment to a salvage dealer or else incur a loss. The employees will have to be trained to operate the new computer programmed equipment. Fred is setting up the main store as a training store. Employees from the other stores will train at the main store for five days while their respective store's equipment is being converted. The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before that store's employees return from training. The organization is also replacing the old employee reporting system. Ordering of materials will now be done by an intranet. Fred has promised that no one will lose his or her job because of the organizational changes. He estimates that when the employees get to the computer programming training, as many as 10 percent of the current employees will resign or retire. He also thinks that opening a new store will absorb the excess employees. -Which of the following courses of actions is best for Fred and the team leaders to practice if they need to overcome employee resistance?

Innovations is about creating economic and social prosperity.

The term organizational development focuses on techniques to change people and the nature and quality of interpersonal work relationships.

The Canadian Securities Administrators rules of 2004 is an example of which external force for change?

Apex Corporation has reorganized its marketing division, and the reporting structure has completely changed. This is an example of a change in __________.

Refer to the scenario below to answer the following questions. The Practice (Scenario) Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity. -In an effort to change the attitudes, perceptions, and stereotypes that each group of technicians holds about each other, Kelly decides to use the popular OD technique of __________.

explain the conditions that facilitate cultural change.

In an adaptive organization, employees _______________.

Changing structure includes any change in structural variables such as reporting relationships, coordination mechanisms, employee empowerment, or job redesign.

Before using the same OD techniques to implement behavioral changes across different countries, managers need to be sure that they've taken into account ___________.

Changes in work specialization, chain of command, span of control, job design, or degree of centralization fall under which category of options that a manager can change?

The __________ metaphor is most consistent with uncertain and dynamic environments that are increasingly dominated by information, ideas, and knowledge.

Employees need not be given the reasons for organizations changes made by top managers.

If ABC Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing what change category?

Refer to the scenario below to answer the following questions. Lightspeed.com (Scenario) Edwin Edwards is a team leader for Lightspeed.com, an e-business that has employees in every global time zone. Some of the factors that the team has to contend with are deadlines, strong work ethic, creativity-innovation chain, high-speed turnaround, and professionalism. As team leader, Edwin sees team members via videoconference only a few times per year or via compressed video via Internet a few times more per year. A frustration that he is encountering himself is that he works with all of these people and does not have control over their "actual" work or the few organizational rules, regulations, and policies. Yet, due to the position he is in, he feels he gets all of their complaints. The team does not deal well when a member offers an "off-the-wall" solution to a team problem; team members seem to have more trouble with this than any other team-conflict issue) What he likes most about leading the team is that they seem to prefer getting their objective accomplished instead of wasting time trying to decide who should be doing what tasks. -If Edwin wanted to change people and the quality of interpersonal work relationships, he could do so by implementing __________ programs.

Refer to the scenario below to answer the following questions. Fred Fryer's Donuts (Scenario) Since the integration of two new stores in Littleville, U.S., Fred Fryer's Donuts, Inc. has recognized that there is a need for reengineering the entire organization. The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores, and then dispose of all old equipment to a salvage dealer or else incur a loss. The employees will have to be trained to operate the new computer programmed equipment. Fred is setting up the main store as a training store. Employees from the other stores will train at the main store for five days while their respective store's equipment is being converted. The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before that store's employees return from training. The organization is also replacing the old employee reporting system. Ordering of materials will now be done by an intranet. Fred has promised that no one will lose his or her job because of the organizational changes. He estimates that when the employees get to the computer programming training, as many as 10 percent of the current employees will resign or retire. He also thinks that opening a new store will absorb the excess employees. -Which situational factor seems to be prompting the cultural changes at Fred Fryer's Donuts?

__________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented.