Exam 2: Organizational Culture and the Organizational Environment

The symbolic view of management impact is useful in explaining the high turnover among sports coaches, who can be considered the "managers" of their teams.

The External Environment (Scenario) DigiTech Corporation is a manufacturer of handheld language translation devices. There are many forces in the external environment that influence DigiTech, and its managers are monitoring them closely. One factor is the upcoming federal election. If elected, the leading political candidate has promised to cut corporate taxes to help stimulate the economy. Another factor is the emergence of new competitors with products similar to DigiTech's best-selling model: the Speak-Easy. Advances in the processing speed of computer chips have shortened product development cycles and made it easier for new companies to enter the market. Unfortunately, the recent increase in competition has led to supplier shortages of key components such as microphones and micro-speakers and has left DigiTech scrambling to find new sources! -Rapid changes in __________ conditions have resulted in shorter product development cycles for DigiTech.

A downturn in contributions from the public to the United Way charity is an example of the impact from what factor in its general environment?

Aggressiveness and attention to detail are two key dimensions of organizational culture.

According to the textbook, the __________ environment includes those external forces that have a direct and immediate impact on managers' decisions and actions and are directly relevant to the achievement of the organization's goals.

The external environment is made up of which two components?

To a national television network such as the CBC, your home DVD player could be considered a competitor.

Giving service/contract employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating in a customer-responsive culture.

Internal constraints that restrict a manager's decision options arise from __________.

________ is/are called the iGeneration, because they've grown up with technology that customizes everything to the individual.

A good example of an organizational story is the process that college/university faculty members go through in their quest for tenure.

Which of the following is usually part of an organization's general environment?

The part of the environment that is directly relevant to achievement of an organization's goals is the specific environment.

Refer to the scenario below to answer the following questions. Managing Stakeholder Relationships (Scenario) Natasha has been hired by Virtual Screen Corporation, a manufacturer of custom window coverings and retractable screen doors. Virtual Screen has recently been having problems with some of their major stakeholders. Some suppliers have been shipping poor quality materials, and customer complaints are increasing. Natasha has been hired to help resolve the current issues and to develop a plan for managing other stakeholder problems in the future. -Natasha decides __________ the organization. This is the first step in managing stakeholder relationships.

The __________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives.

Refer to the scenario below to answer the following questions. Changing Organizational Culture (Scenario) Jenna has been asked by the company president to change the organizational culture to reflect the company's new organizational goals. As executive vice-president, she certainly understands the goals but is really not sure that she understands what to do about the culture. -To help establish a dominant culture that is committed to the core values, Jenna suggests they hire individuals who will fit into the culture and strengthen the __________ processes that help new employees learn the organization's way of doing things.

A good example of an organizational __________ is Mary Kay Cosmetics' annual award ceremony for its sales representatives.

Which of the following factors is a demographic component of an organization's external environment?

The symbolic view of management means that __________.

Which type of culture would most likely include characteristics such as challenge, freedom, idea time, playfulness, and risk-taking?