Exam 2: Organizational Culture and the Organizational Environment

Managers try to minimize __________ because it is a threat to an organization's effectiveness.

Which of the following views of managerial impact is useful in explaining the high turnover among college/university and professional sports coaches who are often fired or replaced when their teams perform poorly?

When employees at Microsoft use words such as: work judo, eating your own dog food, and flat food, they are using organizational __________.

In a short essay describe how creating an ethical, innovative and customer-responsive culture impacts the manager's job.

Which of the following factors is an economic component of an organization's external environment?

United Parcel Service represents what factor to Canada Post in its specific environment?

The specific environment of organizations consists of external forces that have a direct impact on managers' decisions and actions. The main forces are customers, suppliers, competitors, and __________.

As more consumers have become aware of the use of rendered feed and the poor treatment of chickens in many large-scale poultry farms, some farm managers have switched to all-natural feed and "free range" breeding methods. This is an example of how changing __________ conditions can affect an organization.

Refer to the scenario below to answer the following questions. Environmental Uncertainty (Scenario) It is safe to say that managers do not have complete control over organizational outcomes; the environment has a significant impact. It is important for managers to learn both what the components of the environment are and how the environment will affect their organizations. -A grocery store that has few components in its environment and minimal need for knowledge about its suppliers or customers is operating under conditions of low __________.

Refer to the scenario below to answer the following questions. Managing Stakeholder Relationships (Scenario) Natasha has been hired by Virtual Screen Corporation, a manufacturer of custom window coverings and retractable screen doors. Virtual Screen has recently been having problems with some of their major stakeholders. Some suppliers have been shipping poor quality materials, and customer complaints are increasing. Natasha has been hired to help resolve the current issues and to develop a plan for managing other stakeholder problems in the future. -Natasha begins by defining stakeholders as __________.

The External Environment (Scenario) DigiTech Corporation is a manufacturer of handheld language translation devices. There are many forces in the external environment that influence DigiTech, and its managers are monitoring them closely. One factor is the upcoming federal election. If elected, the leading political candidate has promised to cut corporate taxes to help stimulate the economy. Another factor is the emergence of new competitors with products similar to DigiTech's best-selling model: the Speak-Easy. Advances in the processing speed of computer chips have shortened product development cycles and made it easier for new companies to enter the market. Unfortunately, the recent increase in competition has led to supplier shortages of key components such as microphones and micro-speakers and has left DigiTech scrambling to find new sources! -The politician's promise to lower corporate taxes could affect which factor in DigiTech's external environment?

Refer to the scenario below to answer the following questions. Manifestations of Culture (Scenario) Jacob is vice-president of human resources at Z-Mart, a large chain of department stores with 120 locations across Canada. He is developing a short orientation video to help new employees learn about the organization's culture. The video will begin with the story of Z-Mart's founder, Ziggy Zigwig, and how he started the company with one small store in Hamilton in 1960 and eventually built it into a national chain based on a simple philosophy: "cheaper is better." Today, Ziggy's founding values continue to guide employees and managers as they continually look for ways to reduce prices and pass the savings along to customers. Next, the video will discuss the daily Z-Mart chant, and how each morning the store managers lead all the employees in a rousing store anthem that ends with everyone shouting, "CHEAPER IS BETTER! " The chant usually takes place in the comfortable employee lounges located at the back of every store. Finally, the video will explain some of the key terminology used at Z-Mart. For example, all sales clerks are called "associates," managers are called "partners," and a price reduction is affectionately called a "ziggy" as a nod to the company's founder! -If successful, Jacob's orientation video should help the __________ process that adapts employees to Z-Mart's culture.

Which of the following is a disadvantage of having a strong organizational culture?

The soccer league in England is notorious for the number of team managers fired over the course of a single season, which stands at no fewer than eight managers on average, owing to poor team form and consequently, poor results. It is evident from this information that the league endorses a(n) ________ view of management.

Refer to the scenario below to answer the following questions. Managing Stakeholder Relationships (Scenario) Natasha has been hired by Virtual Screen Corporation, a manufacturer of custom window coverings and retractable screen doors. Virtual Screen has recently been having problems with some of their major stakeholders. Some suppliers have been shipping poor quality materials, and customer complaints are increasing. Natasha has been hired to help resolve the current issues and to develop a plan for managing other stakeholder problems in the future. -Natasha determines what the particular interests or concerns of each stakeholder might be. This could lead to _______________.

Google has often been cited as a model for employee satisfaction. Google takes extensive care to ensure employees have the best available conditions to perform, ranging from free snack bars, free massages, innovation rooms, spas-on-site, and many more such measures. Which dimension of organizational culture is Google said to emphasize through such measures?

Which of the following are the two dimensions of environmental uncertainty?

Which of the following statements concerning the specific and general environments of an organization is most accurate?

A manager's role in the omnipotent view of management is to create meaning out of randomness, confusion, and ambiguity.

Which of the following is an example of a corporate ritual?