Question 1

Robert's company contracted with a third-party external to provide technical and computer support. This is an example of _____.

Accepted Answer

A)  restructuring the whole organization 
B)  downsizing 
C)  employee empowerment 
D)  outsourcing 
A)  restructuring the whole organization 
B)  downsizing 
C)  employee empowerment 
D)  outsourcing

Question 2

Monique believes in giving her employees challenging assignments so they can realize their own potential. Monique is attempting to satisfy her employee's self-actualization needs.

Accepted Answer

A) True 
 B)False

Question 3

Santiago, a management trainee, completed a leadership profile in which he was identified as having Theory Y assumptions about people. Therefore, Santiago would believe that:

Accepted Answer

A)  the typical employee dislikes work and tries to avoid it whenever possible, so management must coerce him or her to get the job done. 
B)  the average person has relatively little ambition and wants security above all. 
C)  the typical person actually likes work and will seek and accept greater responsibility. 
D)  the worker involvement is the key to increased productivity for the company and improved quality of work life for employees. 
A)  the typical employee dislikes work and tries to avoid it whenever possible, so management must coerce him or her to get the job done. 
B)  the average person has relatively little ambition and wants security above all. 
C)  the typical person actually likes work and will seek and accept greater responsibility. 
D)  the worker involvement is the key to increased productivity for the company and improved quality of work life for employees.

Question 4

Nonviolent picketing is _____.

Accepted Answer

A)  legal only if workers are on strike 
B)  generally less effective than a strike since workers usually cross picket lines 
C)  legally protected as freedom of speech 
D)  legal only in states without right-to-work laws 
A)  legal only if workers are on strike 
B)  generally less effective than a strike since workers usually cross picket lines 
C)  legally protected as freedom of speech 
D)  legal only in states without right-to-work laws

Question 5

In order to use the services of an arbitrator, both union members and management must agree on the arbitrator selected.

Accepted Answer

A) True 
 B)False

Question 6

Saleem, an electrician for FCG Electricals, is paid $40 for each hour he works during the day. After 5 p.m. and on weekends, he is paid the overtime rate of one and one-half times the regular hourly rate. In this scenario, Saleem is paid a _____.

Accepted Answer

A)  wage 
B)  bonus 
C)  commission 
D)  salary 
A)  wage 
B)  bonus 
C)  commission 
D)  salary

Question 7

Which of the following is NOT a trend in employee benefits?

Accepted Answer

A)  Many companies are offering incentives for employees to live healthier lives. 
B)  Employers are now paying a greater percentage of health care costs. 
C)  Some companies are now reducing the contributions made to workers' 401(k) plans. 
D)  Employee benefits amount to approximately 30 percent of total compensation. 
A)  Many companies are offering incentives for employees to live healthier lives. 
B)  Employers are now paying a greater percentage of health care costs. 
C)  Some companies are now reducing the contributions made to workers' 401(k) plans. 
D)  Employee benefits amount to approximately 30 percent of total compensation.

Question 8

The basic components of goal-setting theory include all of the following EXCEPT _____.

Accepted Answer

A)  goal difficulty 
B)  performance feedback 
C)  goal acceptance 
D)  time management 
A)  goal difficulty 
B)  performance feedback 
C)  goal acceptance 
D)  time management

Question 9

Flexible work plans have proven to reduce absenteeism and boost work productivity.

Accepted Answer

A) True 
 B)False

Question 10

What types of employee benefits are mandated by law?

Accepted Answer

U.S. firms are required to make Social S

Question 11

Human resource departments are responsible for forecasting sales and personnel requirements, as well as recruiting new employees.

Accepted Answer

A) True 
 B)False

Question 12

A key management tactic involving unions is the lockout.

Accepted Answer

A) True 
 B)False

Question 13

Approximately what percentage of workers in the U.S. private sector is unionized?

Accepted Answer

A)  Less than 5 percent 
B)  About 6 percent 
C)  Between 20 percent and 30 percent 
D)  Over 40 percent 
A)  Less than 5 percent 
B)  About 6 percent 
C)  Between 20 percent and 30 percent 
D)  Over 40 percent

Question 14

Who is most likely to be Theory X manager?

Accepted Answer

A)  Hilary believes that monetary rewards are the only valid motivators. 
B)  Adrian allows her employees to make most of their own decisions. 
C)  Ursula believes that job enrichment and empowerment will motivate employees to work better. 
D)  Fiona aims at satisfying her employees' higher order needs. 
A)  Hilary believes that monetary rewards are the only valid motivators. 
B)  Adrian allows her employees to make most of their own decisions. 
C)  Ursula believes that job enrichment and empowerment will motivate employees to work better. 
D)  Fiona aims at satisfying her employees' higher order needs.

Question 15

Apprenticeship training is a variation of on-the-job training.

Accepted Answer

A) True 
 B)False

Question 16

MATCHING
Complete the following using the terms listed.
-When disputes cannot be solved voluntarily through mediation, parties can use _____ by bringing in an impartial outside party who renders a legally binding decision.

Accepted Answer

A) Job enlargement 
B) 360-degree performance review 
C) collective bargaining 
D) Theory Y 
E) Downsizing
F)outsourcing
G)Flexible work plans
H)grievance
I)401(k) plans
J)human resource management
K)performance appraisals
L)Employee separation
M)lockout
N)arbitration 
A) Job enlargement 
B) 360-degree performance review 
C) collective bargaining 
D) Theory Y 
E) Downsizing
F)outsourcing
G)Flexible work plans
H)grievance
I)401(k) plans
J)human resource management
K)performance appraisals
L)Employee separation
M)lockout
N)arbitration

Question 17

The National Labor Relations Act of 1935 (Wagner Act) required employers to _____.

Accepted Answer

A)  limit the amount of hours worked per week 
B)  negotiate with elected representatives of their employees 
C)  establish open shops where unions are free to organize 
D)  hold regularly scheduled elections of union officers by secret ballot. 
A)  limit the amount of hours worked per week 
B)  negotiate with elected representatives of their employees 
C)  establish open shops where unions are free to organize 
D)  hold regularly scheduled elections of union officers by secret ballot.

Question 18

Theory Y assumes that the typical person actually likes work and will seek and accept greater responsibility.

Accepted Answer

A) True 
 B)False

Question 19

The goal of _____ is to increase employees' interest in their jobs and allow them to learn more about different jobs in the company.

Accepted Answer

A)  job enlargement 
B)  job management 
C)  job rotation 
D)  job enrichment 
A)  job enlargement 
B)  job management 
C)  job rotation 
D)  job enrichment

Question 20

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT _____.

Accepted Answer

A)  reduced travel costs 
B)  online training programs are less difficult 
C)  online training offers consistent presentations 
D)  employees can learn at their own pace 
A)  reduced travel costs 
B)  online training programs are less difficult 
C)  online training offers consistent presentations 
D)  employees can learn at their own pace

Robert's company contracted with a third-party external to provide technical and computer support. This is an example of _____.

Monique believes in giving her employees challenging assignments so they can realize their own potential. Monique is attempting to satisfy her employee's self-actualization needs.

Santiago, a management trainee, completed a leadership profile in which he was identified as having Theory Y assumptions about people. Therefore, Santiago would believe that:

Nonviolent picketing is _____.

In order to use the services of an arbitrator, both union members and management must agree on the arbitrator selected.

Saleem, an electrician for FCG Electricals, is paid $40 for each hour he works during the day. After 5 p.m. and on weekends, he is paid the overtime rate of one and one-half times the regular hourly rate. In this scenario, Saleem is paid a _____.

Which of the following is NOT a trend in employee benefits?

The basic components of goal-setting theory include all of the following EXCEPT _____.

Flexible work plans have proven to reduce absenteeism and boost work productivity.

What types of employee benefits are mandated by law?

Human resource departments are responsible for forecasting sales and personnel requirements, as well as recruiting new employees.

A key management tactic involving unions is the lockout.

Approximately what percentage of workers in the U.S. private sector is unionized?

Who is most likely to be Theory X manager?

Apprenticeship training is a variation of on-the-job training.

MATCHING Complete the following using the terms listed. -When disputes cannot be solved voluntarily through mediation, parties can use _____ by bringing in an impartial outside party who renders a legally binding decision.

The National Labor Relations Act of 1935 (Wagner Act) required employers to _____.

Theory Y assumes that the typical person actually likes work and will seek and accept greater responsibility.

The goal of _____ is to increase employees' interest in their jobs and allow them to learn more about different jobs in the company.

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT _____.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 8: Human Resource Management: From Recruitment to Labor Relations

Robert's company contracted with a third-party external to provide technical and computer support. This is an example of _____.

Monique believes in giving her employees challenging assignments so they can realize their own potential. Monique is attempting to satisfy her employee's self-actualization needs.

Santiago, a management trainee, completed a leadership profile in which he was identified as having Theory Y assumptions about people. Therefore, Santiago would believe that:

Nonviolent picketing is _____.

In order to use the services of an arbitrator, both union members and management must agree on the arbitrator selected.

Saleem, an electrician for FCG Electricals, is paid $40 for each hour he works during the day. After 5 p.m. and on weekends, he is paid the overtime rate of one and one-half times the regular hourly rate. In this scenario, Saleem is paid a _____.

Which of the following is NOT a trend in employee benefits?

The basic components of goal-setting theory include all of the following EXCEPT _____.

Flexible work plans have proven to reduce absenteeism and boost work productivity.

What types of employee benefits are mandated by law?

Human resource departments are responsible for forecasting sales and personnel requirements, as well as recruiting new employees.

A key management tactic involving unions is the lockout.

Approximately what percentage of workers in the U.S. private sector is unionized?

Who is most likely to be Theory X manager?

Apprenticeship training is a variation of on-the-job training.

MATCHING Complete the following using the terms listed. -When disputes cannot be solved voluntarily through mediation, parties can use _____ by bringing in an impartial outside party who renders a legally binding decision.

The National Labor Relations Act of 1935 (Wagner Act) required employers to _____.

Theory Y assumes that the typical person actually likes work and will seek and accept greater responsibility.

The goal of _____ is to increase employees' interest in their jobs and allow them to learn more about different jobs in the company.

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT _____.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters