Question 1

Discuss the significance of the National Labor Relations Act.

Accepted Answer

The National Labor Relations Act legaliz

Question 2

According to Maslow, the desire to feel valued and recognized by others is a(n) _____ need.

Accepted Answer

A)  safety 
B)  self-actualization 
C)  physiological 
D)  esteem 
A)  safety 
B)  self-actualization 
C)  physiological 
D)  esteem

Question 3

Zainab is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and the entire industry. Zainab is taking part in a(n) _____.

Accepted Answer

A)  management development program 
B)  on-the-job training program 
C)  apprenticeship program 
D)  360-degree review 
A)  management development program 
B)  on-the-job training program 
C)  apprenticeship program 
D)  360-degree review

Question 4

Valerie manages the finance department at her company, and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack. Valerie knows that resentment is building, so after an initial write-up, she proceeds with a(n) _____ of the employee.

Accepted Answer

A)  downsizing 
B)  voluntary turnover 
C)  outsourcing 
D)  involuntary turnover 
A)  downsizing 
B)  voluntary turnover 
C)  outsourcing 
D)  involuntary turnover

Question 5

Training and evaluating performance is one of the core responsibilities for human resource management.

Accepted Answer

A) True 
 B)False

Question 6

Vroom's expectancy theory:

Accepted Answer

A)  states that people's needs are arranged on a hierarchy of importance and the higher-order needs must be satisfied first before they move on to lower-order needs such as safety needs. 
B)  states that employees compare their results with those of coworkers and decrease their efforts if they feel they are under-rewarded for similar work. 
C)  describes the process by which people are motivated to accept challenging goals and receive feedback on their progress. 
D)  describes the process people use to evaluate the likelihood that their efforts will yield the results they want, along with the degree to which they want those results. 
A)  states that people's needs are arranged on a hierarchy of importance and the higher-order needs must be satisfied first before they move on to lower-order needs such as safety needs. 
B)  states that employees compare their results with those of coworkers and decrease their efforts if they feel they are under-rewarded for similar work. 
C)  describes the process by which people are motivated to accept challenging goals and receive feedback on their progress. 
D)  describes the process people use to evaluate the likelihood that their efforts will yield the results they want, along with the degree to which they want those results.

Question 7

A union that represents a single community in a specific area is an example of a(n) _____.

Accepted Answer

A)  local union 
B)  international union 
C)  national union 
D)  free union 
A)  local union 
B)  international union 
C)  national union 
D)  free union

Question 8

The Civil Rights Act of 1991 expanded the alternatives available to victims of employment discrimination to include damages for emotional distress.

Accepted Answer

A) True 
 B)False

Question 9

Internet recruiting is a quick but expensive way to reach a large pool of job seekers.

Accepted Answer

A) True 
 B)False

Question 10

In a cafeteria plan, each employee receives a set allowance to pay for benefits depending on his or her needs.

Accepted Answer

A) True 
 B)False

Question 11

An arbitrator's decision is not legally binding.

Accepted Answer

A) True 
 B)False

Question 12

Emily, a sales representative, bought a cellular phone to use in case her car breaks down, while traveling between appointments. Which level of Maslow's need hierarchy is Emily addressing?

Accepted Answer

A)  Safety 
B)  Physiological 
C)  Self-actualization 
D)  Esteem 
A)  Safety 
B)  Physiological 
C)  Self-actualization 
D)  Esteem

Question 13

Nicole is a supervisor and she works hard to involve her employees in all aspects of the operation believing that employee involvement is a key to improving productivity. Nicole is a _____ manager.

Accepted Answer

A)  Theory Y 
B)  Theory X 
C)  Theory C 
D)  Theory Z 
A)  Theory Y 
B)  Theory X 
C)  Theory C 
D)  Theory Z

Question 14

The purpose of the Equal Employment Opportunity Commission (EEOC) is to _____.

Accepted Answer

A)  determine employee benefits and compensation packages 
B)  guarantee companies pay social security for all employees 
C)  investigate discrimination complaints 
D)  enforce the Family and Medical Leave Act of 1993 
A)  determine employee benefits and compensation packages 
B)  guarantee companies pay social security for all employees 
C)  investigate discrimination complaints 
D)  enforce the Family and Medical Leave Act of 1993

Question 15

Raj, manager of a purchasing department, keeps a close watch on his employees to make sure they don't extend their work breaks beyond the 15-minute time allotment. Raj would be described as a _____ manager.

Accepted Answer

A)  Theory B 
B)  Theory Y 
C)  Theory X 
D)  Theory Z 
A)  Theory B 
B)  Theory Y 
C)  Theory X 
D)  Theory Z

Question 16

Most companies base their compensation policies on all of the following factors EXCEPT _____.

Accepted Answer

A)  government legislation 
B)  cost of living 
C)  worker's commitments 
D)  worker productivity 
A)  government legislation 
B)  cost of living 
C)  worker's commitments 
D)  worker productivity

Question 17

According to Maslow, people's unsatisfied needs are not motivators.

Accepted Answer

A) True 
 B)False

Question 18

Downsizing guarantees an improvement in employee morale and a decrease in costs.

Accepted Answer

A) True 
 B)False

Question 19

A _____ is an organized attempt to keep the public from purchasing the goods or services of a firm.

Accepted Answer

A)  strike 
B)  walkout 
C)  lockout 
D)  boycott 
A)  strike 
B)  walkout 
C)  lockout 
D)  boycott

Question 20

Jane is the head chef in a restaurant and has decided to increase the number of tasks performed by the kitchen staff. The added tasks do not result in increased challenge or authority. Jane's efforts are called job _____.

Accepted Answer

A)  sharing 
B)  enrichment 
C)  management 
D)  enlargement 
A)  sharing 
B)  enrichment 
C)  management 
D)  enlargement

Discuss the significance of the National Labor Relations Act.

According to Maslow, the desire to feel valued and recognized by others is a(n) _____ need.

Zainab is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and the entire industry. Zainab is taking part in a(n) _____.

Valerie manages the finance department at her company, and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack. Valerie knows that resentment is building, so after an initial write-up, she proceeds with a(n) _____ of the employee.

Training and evaluating performance is one of the core responsibilities for human resource management.

Vroom's expectancy theory:

A union that represents a single community in a specific area is an example of a(n) _____.

The Civil Rights Act of 1991 expanded the alternatives available to victims of employment discrimination to include damages for emotional distress.

Internet recruiting is a quick but expensive way to reach a large pool of job seekers.

In a cafeteria plan, each employee receives a set allowance to pay for benefits depending on his or her needs.

An arbitrator's decision is not legally binding.

Emily, a sales representative, bought a cellular phone to use in case her car breaks down, while traveling between appointments. Which level of Maslow's need hierarchy is Emily addressing?

Nicole is a supervisor and she works hard to involve her employees in all aspects of the operation believing that employee involvement is a key to improving productivity. Nicole is a _____ manager.

The purpose of the Equal Employment Opportunity Commission (EEOC) is to _____.

Raj, manager of a purchasing department, keeps a close watch on his employees to make sure they don't extend their work breaks beyond the 15-minute time allotment. Raj would be described as a _____ manager.

Most companies base their compensation policies on all of the following factors EXCEPT _____.

According to Maslow, people's unsatisfied needs are not motivators.

Downsizing guarantees an improvement in employee morale and a decrease in costs.

A _____ is an organized attempt to keep the public from purchasing the goods or services of a firm.

Jane is the head chef in a restaurant and has decided to increase the number of tasks performed by the kitchen staff. The added tasks do not result in increased challenge or authority. Jane's efforts are called job _____.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 8: Human Resource Management: From Recruitment to Labor Relations

Discuss the significance of the National Labor Relations Act.

According to Maslow, the desire to feel valued and recognized by others is a(n) _____ need.

Zainab is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and the entire industry. Zainab is taking part in a(n) _____.

Valerie manages the finance department at her company, and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack. Valerie knows that resentment is building, so after an initial write-up, she proceeds with a(n) _____ of the employee.

Training and evaluating performance is one of the core responsibilities for human resource management.

Vroom's expectancy theory:

A union that represents a single community in a specific area is an example of a(n) _____.

The Civil Rights Act of 1991 expanded the alternatives available to victims of employment discrimination to include damages for emotional distress.

Internet recruiting is a quick but expensive way to reach a large pool of job seekers.

In a cafeteria plan, each employee receives a set allowance to pay for benefits depending on his or her needs.

An arbitrator's decision is not legally binding.

Emily, a sales representative, bought a cellular phone to use in case her car breaks down, while traveling between appointments. Which level of Maslow's need hierarchy is Emily addressing?

Nicole is a supervisor and she works hard to involve her employees in all aspects of the operation believing that employee involvement is a key to improving productivity. Nicole is a _____ manager.

The purpose of the Equal Employment Opportunity Commission (EEOC) is to _____.

Raj, manager of a purchasing department, keeps a close watch on his employees to make sure they don't extend their work breaks beyond the 15-minute time allotment. Raj would be described as a _____ manager.

Most companies base their compensation policies on all of the following factors EXCEPT _____.

According to Maslow, people's unsatisfied needs are not motivators.

Downsizing guarantees an improvement in employee morale and a decrease in costs.

A _____ is an organized attempt to keep the public from purchasing the goods or services of a firm.

Jane is the head chef in a restaurant and has decided to increase the number of tasks performed by the kitchen staff. The added tasks do not result in increased challenge or authority. Jane's efforts are called job _____.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters