Question 1

Briefly explain the low- and high-risk negotiation techniques.

Accepted Answer

Low-risk negotiation techniques: a.Flatt

Question 2

Which of the following statements is true about negotiators?

Accepted Answer

A)  They tend to rely on information that is not readily available. 
B)  They tend to be unaffected by the form of presentation in a negotiation. 
C)  They tend to rationally escalate commitment to a previously selected course of action. 
D)  They tend to assume that their gain must come at the expense of the other party. 
A)  They tend to rely on information that is not readily available. 
B)  They tend to be unaffected by the form of presentation in a negotiation. 
C)  They tend to rationally escalate commitment to a previously selected course of action. 
D)  They tend to assume that their gain must come at the expense of the other party.

Question 3

Most Type As are able and willing to make the shift from Type A to Type B behavior and/or to cope with their Type A characteristics.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following low-risk techniques may elicit a counteroffer that shows the opponent's position or may shift the point of compromise?

Accepted Answer

A)  Flattery 
B)  Inflated opening position 
C)  Silence 
D)  Addressing the easy point first 
A)  Flattery 
B)  Inflated opening position 
C)  Silence 
D)  Addressing the easy point first

Question 5

Managers engaged in long-range planning typically are very confident of a goal they have developed for the future.Yet,as the time gets near to commit resources and implement the plan,the negative consequences seem to appear much greater than they did in the developing stage.This is characteristic of which type of organizational goal conflict?

Accepted Answer

A)  Approach-approach conflict. 
B)  Avoidance-negation conflict. 
C)  Approach-avoidance conflict. 
D)  Avoidance-avoidance conflict. 
A)  Approach-approach conflict. 
B)  Avoidance-negation conflict. 
C)  Approach-avoidance conflict. 
D)  Avoidance-avoidance conflict.

Question 6

Type A employees:

Accepted Answer

A)  are usually underworked. 
B)  relax without guilt. 
C)  compete with themselves. 
D)  are mild mannered. 
A)  are usually underworked. 
B)  relax without guilt. 
C)  compete with themselves. 
D)  are mild mannered.

Question 7

What are the different types of goal conflict?

Accepted Answer

The three separate types of goal conflic

Question 8

The performance of many tasks is strongly affected by stress and usually increases when stress rises to high levels.

Accepted Answer

A) True 
 B)False

Question 9

Recently,Brian has started working extra hours at the office during the week and bringing work home on weekends to meet his project deadlines.However,on account of his busy schedule,Brian is unable to coach his son's Little League baseball team.This is an example of which of the following types of role conflict?

Accepted Answer

A)  Interrole conflict 
B)  Intrarole conflict 
C)  The person and the role conflict 
D)  Per-role conflict 
A)  Interrole conflict 
B)  Intrarole conflict 
C)  The person and the role conflict 
D)  Per-role conflict

Question 10

Direct behaviors that may accompany high levels of stress include under-eating or overeating,sleeplessness,increased smoking and drinking,and drug abuse.

Accepted Answer

A) True 
 B)False

Question 11

An uncooperative and unassertive type of response coming from one individual during a confrontation with another could be categorized as:

Accepted Answer

A)  forcing. 
B)  compromising. 
C)  avoiding. 
D)  collaborating. 
A)  forcing. 
B)  compromising. 
C)  avoiding. 
D)  collaborating.

Question 12

Which of the following statements is true about stress?

Accepted Answer

A)  It is the same as anxiety. 
B)  It is damaging and should be avoided. 
C)  It is not the same as nervous tension. 
D)  It operates solely in the emotional and psychological sphere. 
A)  It is the same as anxiety. 
B)  It is damaging and should be avoided. 
C)  It is not the same as nervous tension. 
D)  It operates solely in the emotional and psychological sphere.

Question 13

As a source of macrolevel organizational stressors,which of the following can be considered as belonging to organizational structure and design?

Accepted Answer

A)  Centralization and formalization. 
B)  Bureaucratic rules. 
C)  Punitive appraisal systems. 
D)  Rotating work shifts. 
A)  Centralization and formalization. 
B)  Bureaucratic rules. 
C)  Punitive appraisal systems. 
D)  Rotating work shifts.

Question 14

In soft bargaining the participants are friends,in hard bargaining they are solvers.

Accepted Answer

A) True 
 B)False

Question 15

In a scenario where groups within the organization vie for budget funds,supplies,personnel and support services,this can be identified as a source for intergroup conflict.

Accepted Answer

A)  Task interdependence 
B)  Status struggles 
C)  Jurisdictional ambiguity 
D)  Competition for resources 
A)  Task interdependence 
B)  Status struggles 
C)  Jurisdictional ambiguity 
D)  Competition for resources

Question 16

Which among the following is a behavioral problem resulting from stress?

Accepted Answer

A)  Overeating 
B)  Boredom 
C)  Nervousness 
D)  Back pain 
A)  Overeating 
B)  Boredom 
C)  Nervousness 
D)  Back pain

Question 17

All of the following are types of group stressors,EXCEPT:

Accepted Answer

A)  lack of social support. 
B)  bullying. 
C)  lack of cohesiveness. 
D)  role ambiguity. 
A)  lack of social support. 
B)  bullying. 
C)  lack of cohesiveness. 
D)  role ambiguity.

Question 18

A major role of a production manager is to cut costs,and one way to do this is to keep inventories low.A sales manager has a dominant role of increasing revenues through increased sales.The sales manager may make delivery promises to customers that are incompatible with the low inventory levels maintained by production.This is an example of interpersonal conflict due to:

Accepted Answer

A)  personal differences. 
B)  role incompatibility. 
C)  environmental stress. 
D)  information deficiency. 
A)  personal differences. 
B)  role incompatibility. 
C)  environmental stress. 
D)  information deficiency.

Question 19

Type B employees often take work home at night or on weekends and are unable to relax.

Accepted Answer

A) True 
 B)False

Question 20

A new team leader may not really believe in keeping close control over the workers,and it goes against this individual's personality to be hard-nosed,but that is what the head of production expects.This could result in which type of role conflict?

Accepted Answer

A)  Intrarole 
B)  Per-role 
C)  Interrole 
D)  The person and the role. 
A)  Intrarole 
B)  Per-role 
C)  Interrole 
D)  The person and the role.

Briefly explain the low- and high-risk negotiation techniques.

Which of the following statements is true about negotiators?

Most Type As are able and willing to make the shift from Type A to Type B behavior and/or to cope with their Type A characteristics.

Which of the following low-risk techniques may elicit a counteroffer that shows the opponent's position or may shift the point of compromise?

Type A employees:

What are the different types of goal conflict?

The performance of many tasks is strongly affected by stress and usually increases when stress rises to high levels.

Direct behaviors that may accompany high levels of stress include under-eating or overeating,sleeplessness,increased smoking and drinking,and drug abuse.

An uncooperative and unassertive type of response coming from one individual during a confrontation with another could be categorized as:

Which of the following statements is true about stress?

As a source of macrolevel organizational stressors,which of the following can be considered as belonging to organizational structure and design?

In soft bargaining the participants are friends,in hard bargaining they are solvers.

In a scenario where groups within the organization vie for budget funds,supplies,personnel and support services,this can be identified as a source for intergroup conflict.

Which among the following is a behavioral problem resulting from stress?

All of the following are types of group stressors,EXCEPT:

Type B employees often take work home at night or on weekends and are unable to relax.

A new team leader may not really believe in keeping close control over the workers,and it goes against this individual's personality to be hard-nosed,but that is what the head of production expects.This could result in which type of role conflict?

Introduction to Organizational Behavior: an Evidence-Based Approach

Environmental Context: Globalization, diversity, and Ethics

Organizational Context: Design and Culture

Organizational Context: Reward Systems

Personality,perception,and Employee Attitudes

Motivational Needs,processes,and Applications

Positive Organizational Behavior and Psychological Capital

Communication and Decision Making

Power and Politics

Groups and Teams

Behavioral Performance Management

Effective Leadership Processes

Great Leaders: an Evidenced-Based Approach

Filters

Exam 9: Stress and Conflict

Briefly explain the low- and high-risk negotiation techniques.

Which of the following statements is true about negotiators?

Most Type As are able and willing to make the shift from Type A to Type B behavior and/or to cope with their Type A characteristics.

Which of the following low-risk techniques may elicit a counteroffer that shows the opponent's position or may shift the point of compromise?

Type A employees:

What are the different types of goal conflict?

The performance of many tasks is strongly affected by stress and usually increases when stress rises to high levels.

Direct behaviors that may accompany high levels of stress include under-eating or overeating,sleeplessness,increased smoking and drinking,and drug abuse.

An uncooperative and unassertive type of response coming from one individual during a confrontation with another could be categorized as:

Which of the following statements is true about stress?

As a source of macrolevel organizational stressors,which of the following can be considered as belonging to organizational structure and design?

In soft bargaining the participants are friends,in hard bargaining they are solvers.

In a scenario where groups within the organization vie for budget funds,supplies,personnel and support services,this can be identified as a source for intergroup conflict.

Which among the following is a behavioral problem resulting from stress?

All of the following are types of group stressors,EXCEPT:

Type B employees often take work home at night or on weekends and are unable to relax.

A new team leader may not really believe in keeping close control over the workers,and it goes against this individual's personality to be hard-nosed,but that is what the head of production expects.This could result in which type of role conflict?

Introduction to Organizational Behavior: an Evidence-Based Approach

Environmental Context: Globalization, diversity, and Ethics

Organizational Context: Design and Culture

Organizational Context: Reward Systems

Personality,perception,and Employee Attitudes

Motivational Needs,processes,and Applications

Positive Organizational Behavior and Psychological Capital

Communication and Decision Making

Power and Politics

Groups and Teams

Behavioral Performance Management

Effective Leadership Processes

Great Leaders: an Evidenced-Based Approach

Filters