Question 1

W. Deming is most known for his work in which country?

Accepted Answer

A)  United States 
B)  Japan 
C)  Canada 
D)  France 
A)  United States 
B)  Japan 
C)  Canada 
D)  France

Question 2

A FOCUS-PDCA is a way to coordinate process improvement projects.

Accepted Answer

A) True 
 B)False

Question 3

The key to a successful quality assurance program is continuous monitoring and evaluation.

Accepted Answer

A) True 
 B)False

Question 4

ISO 9000 standards are U.S.-based standards for quality performance.

Accepted Answer

A) True 
 B)False

Question 5

The group that serves as an accreditation agency that reviews voluntary programs of quality improvements in patient care in hospitals is

Accepted Answer

A)  The Joint Commission. 
B)  Academy of Nutrition and Dietetics. 
C)  Occupational Safety and Health Association. 
D)  Equal Opportunity Employment Commission. 
A)  The Joint Commission. 
B)  Academy of Nutrition and Dietetics. 
C)  Occupational Safety and Health Association. 
D)  Equal Opportunity Employment Commission.

Question 6

Quality should be defined by the manager, not the customer.

Accepted Answer

A) True 
 B)False

Question 7

What is the only hotel company to win the Baldrige Award on two occasions?

Accepted Answer

A)  Radisson 
B)  Hilton 
C)  Hyatt 
D)  Ritz Carlton 
A)  Radisson 
B)  Hilton 
C)  Hyatt 
D)  Ritz Carlton

Question 8

Common to most total quality management definitions is a focus on empowerment of employees.

Accepted Answer

A) True 
 B)False

Question 9

Greenwashing is a term used to recognize organizations for their improved sustainability efforts

Accepted Answer

A) True 
 B)False

Question 10

The Greek letter for a statistical unit of measurement used to define standard deviation is _____________.

Accepted Answer

The answer of The Greek letter for a statistical unit...

Question 11

The Malcom Baldrige Award is given to recognize

Accepted Answer

A)  use of the foodservice systems model. 
B)  quality achievement. 
C)  efficiency in production. 
D)  organizational financial success. 
A)  use of the foodservice systems model. 
B)  quality achievement. 
C)  efficiency in production. 
D)  organizational financial success.

W. Deming is most known for his work in which country?

A FOCUS-PDCA is a way to coordinate process improvement projects.

The key to a successful quality assurance program is continuous monitoring and evaluation.

ISO 9000 standards are U.S.-based standards for quality performance.

The group that serves as an accreditation agency that reviews voluntary programs of quality improvements in patient care in hospitals is

Quality should be defined by the manager, not the customer.

What is the only hotel company to win the Baldrige Award on two occasions?

Common to most total quality management definitions is a focus on empowerment of employees.

Greenwashing is a term used to recognize organizations for their improved sustainability efforts

The Greek letter for a statistical unit of measurement used to define standard deviation is _____________.

The Malcom Baldrige Award is given to recognize

Systems Approach to a Foodservice Organization

The Menu

Food Product Flow

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Leadership and Organizational Change

Decision Making, Communication, and Balance

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters

Exam 2: Managing Quality

W. Deming is most known for his work in which country?

A FOCUS-PDCA is a way to coordinate process improvement projects.

The key to a successful quality assurance program is continuous monitoring and evaluation.

ISO 9000 standards are U.S.-based standards for quality performance.

The group that serves as an accreditation agency that reviews voluntary programs of quality improvements in patient care in hospitals is

Quality should be defined by the manager, not the customer.

What is the only hotel company to win the Baldrige Award on two occasions?

Common to most total quality management definitions is a focus on empowerment of employees.

Greenwashing is a term used to recognize organizations for their improved sustainability efforts

The Greek letter for a statistical unit of measurement used to define standard deviation is _____________.

The Malcom Baldrige Award is given to recognize

Systems Approach to a Foodservice Organization

The Menu

Food Product Flow

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Leadership and Organizational Change

Decision Making, Communication, and Balance

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters