Question 1

The ERG theory grouped human needs into what three categories?

Accepted Answer

A)  existence, relatedness, growth 
B)  esteem, respect, group cohesiveness 
C)  expectancy, relationships, goals 
D)  excellence, responsibility, generosity
128 
A)  existence, relatedness, growth 
B)  esteem, respect, group cohesiveness 
C)  expectancy, relationships, goals 
D)  excellence, responsibility, generosity
128 A

Question 2

McClelland proposed which of the following motivation theories?

Accepted Answer

A)  two-factor (maintenance and motivational) 
B)  achievement-power-affiliation 
C)  expectancy 
D)  reinforcement 
A)  two-factor (maintenance and motivational) 
B)  achievement-power-affiliation 
C)  expectancy 
D)  reinforcement B

Question 3

The concept of valence in expectancy theory is the expectancy that increased effort will lead to increased performance.

Accepted Answer

A) True 
 B)False  False

Question 4

According to the achievement-power-affiliation theory, a person who takes responsibility for finding solutions to problems is demonstrating a need for power.

Accepted Answer

A) True 
 B)False

Question 5

A transformational leader

Accepted Answer

A)  has a high need for affiliation. 
B)  intellectually stimulates followers. 
C)  guides employees by clarifying roles and tasks. 
D)  motivates employees through use of rewards. 
A)  has a high need for affiliation. 
B)  intellectually stimulates followers. 
C)  guides employees by clarifying roles and tasks. 
D)  motivates employees through use of rewards.

Question 6

An employee's general attitude about their job is referred to as job satisfaction.

Accepted Answer

A) True 
 B)False

Question 7

According to Maslow's need theory, which of the following needs would not be addressed first?

Accepted Answer

A)  physiological 
B)  safety 
C)  social 
D)  self-actualization 
A)  physiological 
B)  safety 
C)  social 
D)  self-actualization

Question 8

___________ power comes from the formal position one holds in an organization.

Accepted Answer

The answer of ___________ power comes from the formal position...

Question 9

Situational leadership would suggest that

Accepted Answer

A)  one leadership style is appropriate in nearly all situations. 
B)  leaders should use their referent power in work situations to be successful. 
C)  behavior of effective leaders depends on the situation. 
D)  Theory Y beliefs on human behavior lead to success as a leader. 
A)  one leadership style is appropriate in nearly all situations. 
B)  leaders should use their referent power in work situations to be successful. 
C)  behavior of effective leaders depends on the situation. 
D)  Theory Y beliefs on human behavior lead to success as a leader.

Question 10

The leadership continuum developed by Tannenbaum and Schmidt includes which two major components?

Accepted Answer

A)  Degree of authority used by the manager and the amount of freedom available to the employee. 
B)  The concern of the manager for production and the concern for people. 
C)  The amount of initiating structure and the amount of consideration. 
D)  The level of maturity of the employee and the degree of power used by the manager. 
A)  Degree of authority used by the manager and the amount of freedom available to the employee. 
B)  The concern of the manager for production and the concern for people. 
C)  The amount of initiating structure and the amount of consideration. 
D)  The level of maturity of the employee and the degree of power used by the manager.

Question 11

The extent to which a person is in tune with his/her own feelings and the feelings of others is termed: _______________.

Accepted Answer

Emotional

Question 12

Motivation could be described as

Accepted Answer

A)  a function that managers perform in coordinating work to be done. 
B)  an inner force that activates or moves a person. 
C)  the process of creating a work environment in which people do their best work. 
D)  working together as a team to accomplish goals and objectives. 
A)  a function that managers perform in coordinating work to be done. 
B)  an inner force that activates or moves a person. 
C)  the process of creating a work environment in which people do their best work. 
D)  working together as a team to accomplish goals and objectives.

Question 13

According to the expectancy theory, a high level of motivation requires

Accepted Answer

A)  low expectancy and high valence. 
B)  low expectancy and low valence. 
C)  high expectancy and low valence. 
D)  high expectancy and high valence. 
A)  low expectancy and high valence. 
B)  low expectancy and low valence. 
C)  high expectancy and low valence. 
D)  high expectancy and high valence.

Question 14

The need for love, belonging, affiliation and acceptance are components of which of the 5 levels of need identified by Maslow? ______________

Accepted Answer

The answer of The need for love, belonging, affiliation and...

Question 15

The highest level of needs on Maslow's hierarchy of needs is termed _____________.

Accepted Answer

A)  physiological 
B)  safety 
C)  social 
D)  self-actualization 
A)  physiological 
B)  safety 
C)  social 
D)  self-actualization

Question 16

A change agent is a person who initiates a change.

Accepted Answer

A) True 
 B)False

Question 17

The University of Michigan and the Ohio State Leadership studies both suggested that most effective managers are those who

Accepted Answer

A)  focus on process. 
B)  give detailed directions. 
C)  make decisions themselves. 
D)  allow employees to participate in decisions. 
A)  focus on process. 
B)  give detailed directions. 
C)  make decisions themselves. 
D)  allow employees to participate in decisions.

Question 18

Hershey and Blanchard expanded the contingency approach to leadership by incorporating concern for people and concern for production in their leadership model.

Accepted Answer

A) True 
 B)False

Question 19

________________ is the ability to use social perceptiveness and behavioral flexibility to determine the requirements for leadership in a particular situation and select the appropriate response

Accepted Answer

The answer of ________________ is the ability to use social...

Question 20

According to the work by Kouzes and Posner, a leader enables others to act

Accepted Answer

A) True 
 B)False

The ERG theory grouped human needs into what three categories?

McClelland proposed which of the following motivation theories?

The concept of valence in expectancy theory is the expectancy that increased effort will lead to increased performance.

According to the achievement-power-affiliation theory, a person who takes responsibility for finding solutions to problems is demonstrating a need for power.

A transformational leader

An employee's general attitude about their job is referred to as job satisfaction.

According to Maslow's need theory, which of the following needs would not be addressed first?

___________ power comes from the formal position one holds in an organization.

Situational leadership would suggest that

The leadership continuum developed by Tannenbaum and Schmidt includes which two major components?

The extent to which a person is in tune with his/her own feelings and the feelings of others is termed: _______________.

Motivation could be described as

According to the expectancy theory, a high level of motivation requires

The need for love, belonging, affiliation and acceptance are components of which of the 5 levels of need identified by Maslow? ______________

The highest level of needs on Maslow's hierarchy of needs is termed _____________.

A change agent is a person who initiates a change.

The University of Michigan and the Ohio State Leadership studies both suggested that most effective managers are those who

Hershey and Blanchard expanded the contingency approach to leadership by incorporating concern for people and concern for production in their leadership model.

________________ is the ability to use social perceptiveness and behavioral flexibility to determine the requirements for leadership in a particular situation and select the appropriate response

According to the work by Kouzes and Posner, a leader enables others to act

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Decision Making, Communication, and Balance

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters

Exam 10: Leadership and Organizational Change

The ERG theory grouped human needs into what three categories?

McClelland proposed which of the following motivation theories?

The concept of valence in expectancy theory is the expectancy that increased effort will lead to increased performance.

According to the achievement-power-affiliation theory, a person who takes responsibility for finding solutions to problems is demonstrating a need for power.

A transformational leader

An employee's general attitude about their job is referred to as job satisfaction.

According to Maslow's need theory, which of the following needs would not be addressed first?

___________ power comes from the formal position one holds in an organization.

Situational leadership would suggest that

The leadership continuum developed by Tannenbaum and Schmidt includes which two major components?

The extent to which a person is in tune with his/her own feelings and the feelings of others is termed: _______________.

Motivation could be described as

According to the expectancy theory, a high level of motivation requires

The need for love, belonging, affiliation and acceptance are components of which of the 5 levels of need identified by Maslow? ______________

The highest level of needs on Maslow's hierarchy of needs is termed _____________.

A change agent is a person who initiates a change.

The University of Michigan and the Ohio State Leadership studies both suggested that most effective managers are those who

Hershey and Blanchard expanded the contingency approach to leadership by incorporating concern for people and concern for production in their leadership model.

________________ is the ability to use social perceptiveness and behavioral flexibility to determine the requirements for leadership in a particular situation and select the appropriate response

According to the work by Kouzes and Posner, a leader enables others to act

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Decision Making, Communication, and Balance

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters