Question 1

The motivation theory that is based on the belief that people act to increase pleasure and decrease displeasure is

Accepted Answer

A)  two-factor (maintenance and motivational). 
B)  achievement-power-affiliation. 
C)  expectancy. 
D)  reinforcement. 
A)  two-factor (maintenance and motivational). 
B)  achievement-power-affiliation. 
C)  expectancy. 
D)  reinforcement.

Question 2

When the baker blames the oven for the poor bakery product when, in fact, recipe procedures were not followed, the baker is using which defense mechanism?

Accepted Answer

A)  withdrawal 
B)  substitution 
C)  repression 
D)  rationalization 
A)  withdrawal 
B)  substitution 
C)  repression 
D)  rationalization

Question 3

Reinforcement theory emphasizes

Accepted Answer

A)  how the consequences of past action influence future actions. 
B)  the importance of job responsibilities as motivators. 
C)  that needs are learned and socially acquired as individuals interact with their environment. 
D)  rewards or outcomes of performance to satisfy needs. 
A)  how the consequences of past action influence future actions. 
B)  the importance of job responsibilities as motivators. 
C)  that needs are learned and socially acquired as individuals interact with their environment. 
D)  rewards or outcomes of performance to satisfy needs.

Question 4

Which of the following would be characteristic of a Theory X manager's beliefs about the average employee?

Accepted Answer

A)  Has an inherent dislike for work and will avoid it if possible. 
B)  Will exercise self-direction in the service of objectives to which they are committed. 
C)  Learns not only to accept but also to seek responsibility. 
D)  Uses only a portion of their intellectual potential. 
A)  Has an inherent dislike for work and will avoid it if possible. 
B)  Will exercise self-direction in the service of objectives to which they are committed. 
C)  Learns not only to accept but also to seek responsibility. 
D)  Uses only a portion of their intellectual potential.

Question 5

Democratic is the leadership style in which the leader allows the group to make the decision.

Accepted Answer

A) True 
 B)False

Question 6

Continuous commitment is the commitment to the organization that employees display because they are happy to be members of the organization.

Accepted Answer

A) True 
 B)False

Question 7

_____________ is the process of influencing the activities of employees toward goal achievement.

Accepted Answer

A)  Expectancy 
B)  Motivation 
C)  Leadership 
D)  Job satisfaction 
A)  Expectancy 
B)  Motivation 
C)  Leadership 
D)  Job satisfaction

Question 8

In the two-factor theory, the hygiene (or maintenance) factors

Accepted Answer

A)  include the concepts of achievement and recognition. 
B)  are related to the content of the job. 
C)  will serve as motivators when present in the job. 
D)  are often related to dissatisfaction on the job. 
A)  include the concepts of achievement and recognition. 
B)  are related to the content of the job. 
C)  will serve as motivators when present in the job. 
D)  are often related to dissatisfaction on the job.

Question 9

Intrinsic motivation comes from factors inside the individual

Accepted Answer

A) True 
 B)False

Question 10

Which of the following types of power come from the formal position held by an individual in an organization?

Accepted Answer

A)  legitimate 
B)  coercive 
C)  expert 
D)  referent 
A)  legitimate 
B)  coercive 
C)  expert 
D)  referent

Question 11

_____________ is the extent to which a person is in tune with his/her own feelings and the feelings of others.

Accepted Answer

A)  Metacognition 
B)  Social intelligence 
C)  Emotional intelligence 
D)  Interdependence 
A)  Metacognition 
B)  Social intelligence 
C)  Emotional intelligence 
D)  Interdependence

Question 12

The Blake and Mouton leadership grid has two dimensions, those dimensions are concern for production and concern for service.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements would be consistent with the beliefs of Argyris' Theory?

Accepted Answer

A)  Because humans have an inherent dislike of work, they must be coerced and controlled. 
B)  Management creates "Mickey Mouse" jobs and then is surprised with "Mickey Mouse" behavior. 
C)  Power is the resource that enables a leader to induce compliance or influence others. 
D)  People behave in a certain way because they have learned at some time which behaviors result in positive outcomes and which result in negative outcomes. 
A)  Because humans have an inherent dislike of work, they must be coerced and controlled. 
B)  Management creates "Mickey Mouse" jobs and then is surprised with "Mickey Mouse" behavior. 
C)  Power is the resource that enables a leader to induce compliance or influence others. 
D)  People behave in a certain way because they have learned at some time which behaviors result in positive outcomes and which result in negative outcomes.

The motivation theory that is based on the belief that people act to increase pleasure and decrease displeasure is

When the baker blames the oven for the poor bakery product when, in fact, recipe procedures were not followed, the baker is using which defense mechanism?

Reinforcement theory emphasizes

Which of the following would be characteristic of a Theory X manager's beliefs about the average employee?

Democratic is the leadership style in which the leader allows the group to make the decision.

Continuous commitment is the commitment to the organization that employees display because they are happy to be members of the organization.

_____________ is the process of influencing the activities of employees toward goal achievement.

In the two-factor theory, the hygiene (or maintenance) factors

Intrinsic motivation comes from factors inside the individual

Which of the following types of power come from the formal position held by an individual in an organization?

_____________ is the extent to which a person is in tune with his/her own feelings and the feelings of others.

The Blake and Mouton leadership grid has two dimensions, those dimensions are concern for production and concern for service.

Which of the following statements would be consistent with the beliefs of Argyris' Theory?

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Decision Making, Communication, and Balance

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters

Exam 10: Leadership and Organizational Change

The motivation theory that is based on the belief that people act to increase pleasure and decrease displeasure is

When the baker blames the oven for the poor bakery product when, in fact, recipe procedures were not followed, the baker is using which defense mechanism?

Reinforcement theory emphasizes

Which of the following would be characteristic of a Theory X manager's beliefs about the average employee?

Democratic is the leadership style in which the leader allows the group to make the decision.

Continuous commitment is the commitment to the organization that employees display because they are happy to be members of the organization.

_____________ is the process of influencing the activities of employees toward goal achievement.

In the two-factor theory, the hygiene (or maintenance) factors

Intrinsic motivation comes from factors inside the individual

Which of the following types of power come from the formal position held by an individual in an organization?

_____________ is the extent to which a person is in tune with his/her own feelings and the feelings of others.

The Blake and Mouton leadership grid has two dimensions, those dimensions are concern for production and concern for service.

Which of the following statements would be consistent with the beliefs of Argyris' Theory?

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Decision Making, Communication, and Balance

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters