Exam 1: The World of Human Resources Management

ABC Corporation wants to expand on its markets in its new strategic plan.The plan covers the use of key resources available to the firm,including technology,people,and access to capital.Which of the following would be a critical human capital component of the plan?

ABC Corporation wants to contain its costs while allowing it to maintain working relationships with the employees while shifting administrative costs to another firm.What is this practice an example of?

Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.

Employee productivity is the result of a combination of employees' abilities,motivation,and work environment,and the technology they have to work with.

Which of the following is a critical demographic-related problem facing Canadian firms?

Organizations known for product and service quality recognize the importance of employees in fostering quality improvements.

Methods of reducing labour costs include downsizing,outsourcing,and employee leasing.

Which of the following best summarizes the competency model for HR professionals?

In an effort to prevent downsizing its employees,ABC Inc.has asked its staff to accept reduced pay.What strategy is ABC Inc.using?

To successfully manage change,organizations,particularly in fast-growing industries,should wait to see how external forces impact performance,and then develop a plan to react to those changes.

An HR manager is typically expected to function as an in-house consultant to supervisors,managers,and executives.

One of the main reasons change efforts fail is that organizations do not create a sense of urgency.

The introduction of advanced technology tends to increase the number of jobs that require basic skills.

The knowledge,skills,and capabilities that impact a company's performance but do not necessarily show up on its balance sheet are known as human capital.

Which of the following best captures the list of modern social issues in HRM?

Organizations own their human capital,including investments made in training and development.

Due to increases in education,the gap between the educated and the non-educated is decreasing.

Because of its importance,HR managers in progressive organizations are frequently assuming sole responsibility for the implementation of information technology.

To launch a successful reengineering effort,it is important that managers build on existing processes.

Because of the "dot-com bust," the initial explosive success of Internet business declined drastically and is still in a moderate decline.