Question 1

Three types of evaluation interviews are tell-and-sell,tell-and-listen,and problem-solving.

Accepted Answer

A) True 
 B)False  True

Question 2

A potential drawback of a trait-oriented performance evaluation is that it may be biased and subjective.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is the most accurate description of the possible facets of an evaluation interview?

Accepted Answer

A) It should minimize criticism,change the person not the behaviour,and encourage feedback. 
B) It should change the person not the behaviour,minimize criticism,express appreciation,and invite participation. 
C) It should ask for a self-assessment,invite participation,express appreciation,and minimize criticism. 
D) It should ask for a self-assessment,change the person not the behaviour,and encourage feedback. 
A) It should minimize criticism,change the person not the behaviour,and encourage feedback. 
B) It should change the person not the behaviour,minimize criticism,express appreciation,and invite participation. 
C) It should ask for a self-assessment,invite participation,express appreciation,and minimize criticism. 
D) It should ask for a self-assessment,change the person not the behaviour,and encourage feedback. C

Question 4

Which of the following is a major issue surrounding "stretch goals"?

Accepted Answer

A) They demoralize the employee. 
B) They increase voluntary turnover. 
C) They could be considered unethical for several reasons. 
D) They cause disruptive behaviours to the point that they are more costly to the organization than they are financially advantageous. 
A) They demoralize the employee. 
B) They increase voluntary turnover. 
C) They could be considered unethical for several reasons. 
D) They cause disruptive behaviours to the point that they are more costly to the organization than they are financially advantageous.

Question 5

Magee was rated higher than she deserved by her supervisor; her supervisor wanted to look good in the eyes of her own superiors.Which of the following is illustrated in this example?

Accepted Answer

A) criterion deficiency 
B) criterion exaggeration 
C) criterion contamination 
D) organizational politics 
A) criterion deficiency 
B) criterion exaggeration 
C) criterion contamination 
D) organizational politics

Question 6

The similar-to-me error,like contrast,results in less-than-accurate performance ratings,but would not be considered discriminatory.

Accepted Answer

A) True 
 B)False

Question 7

What are the four basic considerations for establishing performance standards?

Accepted Answer

Before any evaluation is conducted,the s

Question 8

What are four basic elements that must be considered when establishing performance standards?

Accepted Answer

A) criterion deficiency,criterion contamination,strategic relevance,and reliability 
B) feedback,accuracy,reliability,and validity 
C) supervisory ratings,reliability,validity,and peer evaluations 
D) performance ratings,peer evaluations,reliability and validity 
A) criterion deficiency,criterion contamination,strategic relevance,and reliability 
B) feedback,accuracy,reliability,and validity 
C) supervisory ratings,reliability,validity,and peer evaluations 
D) performance ratings,peer evaluations,reliability and validity

Question 9

In order to keep track of employees' performance,which of the following performance evaluation methods would a supervisor use a log or diary for?

Accepted Answer

A) critical incidents method 
B) forced-choice method 
C) essay method 
D) graphic rating scale 
A) critical incidents method 
B) forced-choice method 
C) essay method 
D) graphic rating scale

Question 10

Performance is a function of ability,motivation,and environment.

Accepted Answer

A) True 
 B)False

Question 11

An error of central tendency is a performance-rating error in which all employees are more or less rated as average.

Accepted Answer

A) True 
 B)False

Question 12

Managers often first assume poor performance of subordinates is due to which of the following?

Accepted Answer

A) lack of ability 
B) pay dissatisfaction 
C) poor motivation 
D) poor work?0?life balance 
A) lack of ability 
B) pay dissatisfaction 
C) poor motivation 
D) poor work?0?life balance

Question 13

Managers tend to be more open to the use of subordinate evaluations when they are used for which of the following?

Accepted Answer

A) promotional purposes 
B) regulatory purposes 
C) administrative purposes 
D) developmental purposes 
A) promotional purposes 
B) regulatory purposes 
C) administrative purposes 
D) developmental purposes

Question 14

Criterion contamination occurs when factors outside an employee's control influence his or her performance.

Accepted Answer

A) True 
 B)False

Question 15

Ineffective handling of performance evaluations may result in court cases or other legal action.

Accepted Answer

A) True 
 B)False

Question 16

Identify and discuss the two general purposes of performance evaluation.

Accepted Answer

Performance evaluation programs serve ma

Question 17

The HR managers at Organization M are very keen to tie all their HR practices in with organizational strategy,and performance evaluation is no exception.They would like to make clear the link between individual performance and organizational performance.Which of the following is the best type of evaluation method for the HR managers at Organization M?

Accepted Answer

A) trait-based methods 
B) results-based methods 
C) behaviour-based methods 
D) performance-based methods 
A) trait-based methods 
B) results-based methods 
C) behaviour-based methods 
D) performance-based methods

Question 18

What is a key disadvantage of behaviourally anchored rating scales?

Accepted Answer

A) They do not involve employee participation. 
B) They have low content validity. 
C) They can only be used in the public sector. 
D) They require considerable time and effort to develop. 
A) They do not involve employee participation. 
B) They have low content validity. 
C) They can only be used in the public sector. 
D) They require considerable time and effort to develop.

Question 19

Measurable and quantifiable performance objectives are requirements for a successful MBO program.

Accepted Answer

A) True 
 B)False

Question 20

Peer evaluations should be used primarily for developmental purposes.

Accepted Answer

A) True 
 B)False

Three types of evaluation interviews are tell-and-sell,tell-and-listen,and problem-solving.

A potential drawback of a trait-oriented performance evaluation is that it may be biased and subjective.

Which of the following is the most accurate description of the possible facets of an evaluation interview?

Which of the following is a major issue surrounding "stretch goals"?

Magee was rated higher than she deserved by her supervisor; her supervisor wanted to look good in the eyes of her own superiors.Which of the following is illustrated in this example?

The similar-to-me error,like contrast,results in less-than-accurate performance ratings,but would not be considered discriminatory.

What are the four basic considerations for establishing performance standards?

What are four basic elements that must be considered when establishing performance standards?

In order to keep track of employees' performance,which of the following performance evaluation methods would a supervisor use a log or diary for?

Performance is a function of ability,motivation,and environment.

An error of central tendency is a performance-rating error in which all employees are more or less rated as average.

Managers often first assume poor performance of subordinates is due to which of the following?

Managers tend to be more open to the use of subordinate evaluations when they are used for which of the following?

Criterion contamination occurs when factors outside an employee's control influence his or her performance.

Ineffective handling of performance evaluations may result in court cases or other legal action.

Identify and discuss the two general purposes of performance evaluation.

What is a key disadvantage of behaviourally anchored rating scales?

Measurable and quantifiable performance objectives are requirements for a successful MBO program.

Peer evaluations should be used primarily for developmental purposes.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

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Exam 8: Performance Management

Three types of evaluation interviews are tell-and-sell,tell-and-listen,and problem-solving.

A potential drawback of a trait-oriented performance evaluation is that it may be biased and subjective.

Which of the following is the most accurate description of the possible facets of an evaluation interview?

Which of the following is a major issue surrounding "stretch goals"?

Magee was rated higher than she deserved by her supervisor; her supervisor wanted to look good in the eyes of her own superiors.Which of the following is illustrated in this example?

The similar-to-me error,like contrast,results in less-than-accurate performance ratings,but would not be considered discriminatory.

What are the four basic considerations for establishing performance standards?

What are four basic elements that must be considered when establishing performance standards?

In order to keep track of employees' performance,which of the following performance evaluation methods would a supervisor use a log or diary for?

Performance is a function of ability,motivation,and environment.

An error of central tendency is a performance-rating error in which all employees are more or less rated as average.

Managers often first assume poor performance of subordinates is due to which of the following?

Managers tend to be more open to the use of subordinate evaluations when they are used for which of the following?

Criterion contamination occurs when factors outside an employee's control influence his or her performance.

Ineffective handling of performance evaluations may result in court cases or other legal action.

Identify and discuss the two general purposes of performance evaluation.

What is a key disadvantage of behaviourally anchored rating scales?

Measurable and quantifiable performance objectives are requirements for a successful MBO program.

Peer evaluations should be used primarily for developmental purposes.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters