Question 1

Which of the following performance evaluation methods involves a mutual agreement of goals and metrics between supervisor and subordinate?

Accepted Answer

A) all behavioural methods 
B) productivity measures 
C) forced distribution 
D) management by objectives 
A) all behavioural methods 
B) productivity measures 
C) forced distribution 
D) management by objectives

Question 2

One of the disadvantages of the critical incident method is that it tends to lead to recency error.

Accepted Answer

A) True 
 B)False

Question 3

Behavioural methods are often useful for providing employees with developmental feedback.

Accepted Answer

A) True 
 B)False

Question 4

What is the foundation for performance standards in the development of effective performance management systems?

Accepted Answer

A) the knowledge and experience of HR managers 
B) feedback from customers 
C) job-related requirements derived from a job analysis 
D) job evaluations 
A) the knowledge and experience of HR managers 
B) feedback from customers 
C) job-related requirements derived from a job analysis 
D) job evaluations

Question 5

Which of the following has been shown to be true in court?

Accepted Answer

A) Vague performance standards can be acceptable when clearly written. 
B) Organizations should have carefully defined and measurable performance standards. 
C) While performance standards should be somewhat specific,there should be room for individual interpretation. 
D) Descriptions of traits such as attitude and cooperation are acceptable performance standards. 
A) Vague performance standards can be acceptable when clearly written. 
B) Organizations should have carefully defined and measurable performance standards. 
C) While performance standards should be somewhat specific,there should be room for individual interpretation. 
D) Descriptions of traits such as attitude and cooperation are acceptable performance standards.

Question 6

Because the evaluation interview is for developmental purposes,the interviewer rather than the employee should spend the majority of the time sharing information.

Accepted Answer

A) True 
 B)False

Question 7

Jay is a polite,helpful,conscientious employee who often helps his fellow auto sales representatives make sales,and is popular with customers due to his customer service orientation.Based on his performance evaluation,which is focused on sales,Jay is being fired because he has not sold enough cars this month.What is the problem at the root of his poor performance evaluation?

Accepted Answer

A) criterion contamination 
B) lack of reliability 
C) criterion deficiency 
D) lack of relevance 
A) criterion contamination 
B) lack of reliability 
C) criterion deficiency 
D) lack of relevance

Question 8

Which of the following processes would help to improve the consistency and reliability of employee ratings?

Accepted Answer

A) job evaluations 
B) external validation 
C) strategic rewards 
D) calibration 
A) job evaluations 
B) external validation 
C) strategic rewards 
D) calibration

Question 9

The best evaluation method to use depends upon the purpose of the evaluation.

Accepted Answer

A) True 
 B)False

Question 10

Suppose the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors.Which of the following would these performance evaluations suffer from?

Accepted Answer

A) criterion contamination 
B) lack of reliability 
C) criterion deficiency 
D) lack of criterion relevance 
A) criterion contamination 
B) lack of reliability 
C) criterion deficiency 
D) lack of criterion relevance

Question 11

Results evaluations give employees more responsibility for outcomes and discretion over how to accomplish them.

Accepted Answer

A) True 
 B)False

Question 12

One weakness of many performance evaluation programs is that supervisors are not adequately trained; consequently,they provide little meaningful feedback to subordinates.

Accepted Answer

A) True 
 B)False

Question 13

In developing a new performance evaluation system,Organization C made an evaluation plan,decided who would be doing the appraising and how it would be done,and even included evaluation training.Which one of the following is an important step that Organization C missed?

Accepted Answer

A) clearly communicating in advance the company's plans for employees who do not meet standards. 
B) gaining support from top management,which should occur near the beginning of the process 
C) informing employees how the process would go to alleviate anxiety 
D) examining the performance standards through job analysis 
A) clearly communicating in advance the company's plans for employees who do not meet standards. 
B) gaining support from top management,which should occur near the beginning of the process 
C) informing employees how the process would go to alleviate anxiety 
D) examining the performance standards through job analysis

Question 14

If a performance standard is found to be stable or consistent over time,it is said to be which of the following?

Accepted Answer

A) reliable 
B) relevant 
C) steady 
D) valid 
A) reliable 
B) relevant 
C) steady 
D) valid

Question 15

Self-assessment is useful to ensure the employee knows against what criteria he or she is evaluated,thus eliminating surprises.

Accepted Answer

A) True 
 B)False

Question 16

Suppose the performance evaluations that delivery drivers receive are partially influenced by the fact that some drivers operate in areas where there are major traffic problems while others operate in areas with few traffic problems.Which of the following would these performance evaluations suffer from?

Accepted Answer

A) criterion contamination 
B) lack of relevance 
C) lack of reliability 
D) rater bias 
A) criterion contamination 
B) lack of relevance 
C) lack of reliability 
D) rater bias

Question 17

Which of the following methods require an appraiser to rate the degree to which the employee possesses a trait or characteristic?

Accepted Answer

A) behaviourally anchored rating scale 
B) graphic rating scale 
C) forced-choice method 
D) critical incident method 
A) behaviourally anchored rating scale 
B) graphic rating scale 
C) forced-choice method 
D) critical incident method

Question 18

John,an average performer,was inaccurately assessed as excellent because he was compared to Alex,a very poor performer.What type of evaluation error is evident in this example?

Accepted Answer

A) recency error 
B) halo error 
C) contrast error 
D) similar-to-me error 
A) recency error 
B) halo error 
C) contrast error 
D) similar-to-me error

Question 19

The similar-to-me error occurs when appraisers inflate the evaluations of people with whom they have something in common.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an important weakness of 360-degree feedback?

Accepted Answer

A) In cases where feedback is not positive,it has been shown to increase voluntary turnover. 
B) It is hard to know what to conclude if the evaluation results in conflicting opinions. 
C) The quality of information is not as good as other types of evaluation systems. 
D) The training can be demoralizing because it is so intense. 
A) In cases where feedback is not positive,it has been shown to increase voluntary turnover. 
B) It is hard to know what to conclude if the evaluation results in conflicting opinions. 
C) The quality of information is not as good as other types of evaluation systems. 
D) The training can be demoralizing because it is so intense.

Which of the following performance evaluation methods involves a mutual agreement of goals and metrics between supervisor and subordinate?

One of the disadvantages of the critical incident method is that it tends to lead to recency error.

Behavioural methods are often useful for providing employees with developmental feedback.

What is the foundation for performance standards in the development of effective performance management systems?

Which of the following has been shown to be true in court?

Because the evaluation interview is for developmental purposes,the interviewer rather than the employee should spend the majority of the time sharing information.

Which of the following processes would help to improve the consistency and reliability of employee ratings?

The best evaluation method to use depends upon the purpose of the evaluation.

Suppose the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors.Which of the following would these performance evaluations suffer from?

Results evaluations give employees more responsibility for outcomes and discretion over how to accomplish them.

One weakness of many performance evaluation programs is that supervisors are not adequately trained; consequently,they provide little meaningful feedback to subordinates.

In developing a new performance evaluation system,Organization C made an evaluation plan,decided who would be doing the appraising and how it would be done,and even included evaluation training.Which one of the following is an important step that Organization C missed?

If a performance standard is found to be stable or consistent over time,it is said to be which of the following?

Self-assessment is useful to ensure the employee knows against what criteria he or she is evaluated,thus eliminating surprises.

Which of the following methods require an appraiser to rate the degree to which the employee possesses a trait or characteristic?

John,an average performer,was inaccurately assessed as excellent because he was compared to Alex,a very poor performer.What type of evaluation error is evident in this example?

The similar-to-me error occurs when appraisers inflate the evaluations of people with whom they have something in common.

Which of the following is an important weakness of 360-degree feedback?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

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Exam 8: Performance Management

Which of the following performance evaluation methods involves a mutual agreement of goals and metrics between supervisor and subordinate?

One of the disadvantages of the critical incident method is that it tends to lead to recency error.

Behavioural methods are often useful for providing employees with developmental feedback.

What is the foundation for performance standards in the development of effective performance management systems?

Which of the following has been shown to be true in court?

Because the evaluation interview is for developmental purposes,the interviewer rather than the employee should spend the majority of the time sharing information.

Which of the following processes would help to improve the consistency and reliability of employee ratings?

The best evaluation method to use depends upon the purpose of the evaluation.

Suppose the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors.Which of the following would these performance evaluations suffer from?

Results evaluations give employees more responsibility for outcomes and discretion over how to accomplish them.

One weakness of many performance evaluation programs is that supervisors are not adequately trained; consequently,they provide little meaningful feedback to subordinates.

In developing a new performance evaluation system,Organization C made an evaluation plan,decided who would be doing the appraising and how it would be done,and even included evaluation training.Which one of the following is an important step that Organization C missed?

If a performance standard is found to be stable or consistent over time,it is said to be which of the following?

Self-assessment is useful to ensure the employee knows against what criteria he or she is evaluated,thus eliminating surprises.

Which of the following methods require an appraiser to rate the degree to which the employee possesses a trait or characteristic?

John,an average performer,was inaccurately assessed as excellent because he was compared to Alex,a very poor performer.What type of evaluation error is evident in this example?

The similar-to-me error occurs when appraisers inflate the evaluations of people with whom they have something in common.

Which of the following is an important weakness of 360-degree feedback?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters