Exam 8: Performance Management

Max Weber works for ABC Corporation a sales agent.The company uses his actual sales numbers to rate his performance.What performance evaluation method is ABC Corporation using?

Of the following interview methods,which is the most proactive on the part of the interviewer?

ABC Corporation uses several raters to assess their employees' performance,after which the company does correlation analyses on the various ratings.What is ABC Corporation trying to figure out?

Performance evaluation methods can be broadly classified in which of the following categories of approaches?

Graphic rating scales include sets of statements between which the rater must choose,such as "works hard" vs."works quickly."

Depending on the industry,managers should provide performance feedback on an annual basis.

The evaluation interview should be divided into two sessions.What should those two sessions contain?

Which of the following is NOT an environmental factor that may be a source of ineffective performance?

Surprisingly,self-evaluations are typically equal to or lower than the traditional approach to evaluations where a manager fills them out.

Ideally,performance evaluations should be linked to the strategic objectives of the organization.

Most performance evaluations focus on long-term improvement,rather than short-term achievements.

The critical incident method facilitates employee feedback and development.

One of the benefits of the forced-choice method is the relatively small cost of establishing and maintaining its validity.

In general,performance evaluation can be classified as either administrative or developmental.

What is the key purpose of performance evaluations when they are used for pay-for-performance decisions?

In delivering a performance evaluation interview,Jacqui is taking a listening perspective.She wants to stimulate growth and development by discussing the problems,needs,satisfactions,and dissatisfactions the employee has encountered on the job.What type of performance evaluation interview is Jacqui delivering?

Which of the following is a reason why performance evaluation programs fail?

Feedback training for raters should include communicating effectively,diagnosing causes of performance problems,and setting goals.

One of the primary strengths of results evaluations is that they encourage employees to focus on long-term performance indicators.

Every time Sandy makes a mistake at work,her manager writes it down in detail in her employee record.Sandy thinks this is a form of harassment.More likely,what is the manager trying to do?