Question 1

Internal personnel social media sites such as MySite and MyProfile in SharePoint and other similar enterprise systems are used for ________.

Accepted Answer

A) employee recruitment 
B) employee communication 
C) employee evaluation 
D) employee termination 
A) employee recruitment 
B) employee communication 
C) employee evaluation 
D) employee termination

Question 2

Who are social media (SM)users?

Accepted Answer

Social media (SM)users include both indi

Question 3

In the context of management, transcendence means loss of control of employees.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements is true of using social media to advance organizational strategies?

Accepted Answer

A) The unpredictability of dynamic processes like social media is encouraged in supply chains. 
B) Solving supply chain problems via social media reinforces an organization's sense of privacy. 
C) Users who have no financial incentive are willing to provide reviews to the buyer community. 
D) Organizations who sell to developer networks are the last to adopt SM-based customer support. 
A) The unpredictability of dynamic processes like social media is encouraged in supply chains. 
B) Solving supply chain problems via social media reinforces an organization's sense of privacy. 
C) Users who have no financial incentive are willing to provide reviews to the buyer community. 
D) Organizations who sell to developer networks are the last to adopt SM-based customer support.

Question 5

Which of the following statements is true of social customer relationship management (CRM)?

Accepted Answer

A) Relationships between organizations and customers are unchanging. 
B) Each customer crafts his or her own relationship with a company. 
C) Sales managers can control what a customer is reading about a company and its products. 
D) Customers who are likely to make the highest purchases are likely to receive the most attention. 
A) Relationships between organizations and customers are unchanging. 
B) Each customer crafts his or her own relationship with a company. 
C) Sales managers can control what a customer is reading about a company and its products. 
D) Customers who are likely to make the highest purchases are likely to receive the most attention.

Question 6

The first step that any organization should take to manage the risk of employee communication is to develop and publicize a social media policy.

Accepted Answer

A) True 
 B)False

Question 7

In social customer relationship management, since the relationships between organizations and customers emerge from joint activity, customers have as much control as companies.

Accepted Answer

A) True 
 B)False

Question 8

Social media (SM)________ utilize SM sites to build social relationships.

Accepted Answer

A) outlets 
B) users 
C) providers 
D) newsrooms 
A) outlets 
B) users 
C) providers 
D) newsrooms

Question 9

Social media (SM)application providers store and retrieve SM data on behalf of users.

Accepted Answer

A) True 
 B)False

Question 10

Value chains determine unstructured business processes.

Accepted Answer

A) True 
 B)False

Question 11

To an organization, the strength of a relationship is the likelihood that an entity in the relationship will do something that benefits the organization.

Accepted Answer

A) True 
 B)False

Question 12

Operations use social media to improve communication channels with their customers, but not within an organization.

Accepted Answer

A) True 
 B)False

Question 13

Explain the procedure component of social media information systems (SMIS)with respect to a user and an organization.

Accepted Answer

For social networking users, procedures

Question 14

Which of the following statements is true of social media (SM)providers?

Accepted Answer

A) They do not support custom software for long durations as it is expensive. 
B) They generally charge users a license fee to use their applications. 
C) They use elastic, cloud-based servers to host SM presence. 
D) They sponsor content on SM sites. 
A) They do not support custom software for long durations as it is expensive. 
B) They generally charge users a license fee to use their applications. 
C) They use elastic, cloud-based servers to host SM presence. 
D) They sponsor content on SM sites.

Question 15

Connection data differentiates social media information systems (SMIS)from Web site applications.

Accepted Answer

A) True 
 B)False

Question 16

________ is the use of information technology to support the sharing of content among networks of users.

Accepted Answer

A) Electronic data interchange 
B) Data warehousing 
C) Cloud computing 
D) Social media 
A) Electronic data interchange 
B) Data warehousing 
C) Cloud computing 
D) Social media

Question 17

Web sites and social networking sites both present user and responder content, but only social networking applications store and process connection data.

Accepted Answer

A) True 
 B)False

Question 18

Use of social media to recruit and evaluate potential employees is prohibited.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements is a characteristic of social media (SM)user communities?

Accepted Answer

A) SM user communities are mostly based on geographic and familial ties. 
B) Most users of SM belong to several different user communities. 
C) In community SM site relationships, the relationships in second-tier communities are disassociated from first-tier users. 
D) A viral hook is an inducement to constrain communications between user communities. 
A) SM user communities are mostly based on geographic and familial ties. 
B) Most users of SM belong to several different user communities. 
C) In community SM site relationships, the relationships in second-tier communities are disassociated from first-tier users. 
D) A viral hook is an inducement to constrain communications between user communities.

Question 20

In the context of the five components of social media information systems (SMIS), which of the following statements is true of social media (SM)procedures?

Accepted Answer

A) They process SM sites using elastic, cloud-based servers. 
B) Organizations develop and operate their own custom, proprietary, social networking application software. 
C) Informality makes SMIS difficult to use. 
D) They are informal, evolving, and socially oriented. 
A) They process SM sites using elastic, cloud-based servers. 
B) Organizations develop and operate their own custom, proprietary, social networking application software. 
C) Informality makes SMIS difficult to use. 
D) They are informal, evolving, and socially oriented.

Exam 8: Social Media Information Systems

Internal personnel social media sites such as MySite and MyProfile in SharePoint and other similar enterprise systems are used for ________.

Who are social media (SM)users?

In the context of management, transcendence means loss of control of employees.

Which of the following statements is true of using social media to advance organizational strategies?

Which of the following statements is true of social customer relationship management (CRM)?

The first step that any organization should take to manage the risk of employee communication is to develop and publicize a social media policy.

In social customer relationship management, since the relationships between organizations and customers emerge from joint activity, customers have as much control as companies.

Social media (SM)________ utilize SM sites to build social relationships.

Social media (SM)application providers store and retrieve SM data on behalf of users.

Value chains determine unstructured business processes.

To an organization, the strength of a relationship is the likelihood that an entity in the relationship will do something that benefits the organization.

Operations use social media to improve communication channels with their customers, but not within an organization.

Explain the procedure component of social media information systems (SMIS)with respect to a user and an organization.

Which of the following statements is true of social media (SM)providers?

Connection data differentiates social media information systems (SMIS)from Web site applications.

________ is the use of information technology to support the sharing of content among networks of users.

Web sites and social networking sites both present user and responder content, but only social networking applications store and process connection data.

Use of social media to recruit and evaluate potential employees is prohibited.

Which of the following statements is a characteristic of social media (SM)user communities?

In the context of the five components of social media information systems (SMIS), which of the following statements is true of social media (SM)procedures?

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