Question 1

Richards, SA., manufactures a product that experiences the following activities: The manufacturing cycle efficiency (MCE) for the product is

Accepted Answer

A)  0.48 
B)  0.45 
C)  0.42 
D)  0.30 
A)  0.48 
B)  0.45 
C)  0.42 
D)  0.30

Question 2

A competitive advantage has been established when

Accepted Answer

A)  customers see the variation as important and the value added to the customer exceeds the cost of providing differentiation. 
B)  a high-cost strategy increases customer value by minimizing customer sacrifices. 
C)  a low-profit item is dropped from the product line. 
D)  both a and B 
A)  customers see the variation as important and the value added to the customer exceeds the cost of providing differentiation. 
B)  a high-cost strategy increases customer value by minimizing customer sacrifices. 
C)  a low-profit item is dropped from the product line. 
D)  both a and B

Question 3

Cycle time is calculated as

Accepted Answer

A)  Total production time/Number of units sold 
B)  Total production time/Number of units produced 
C)  Total production time/Number of units in inventory 
D)  Total production time/Number of direct labour hours used 
A)  Total production time/Number of units sold 
B)  Total production time/Number of units produced 
C)  Total production time/Number of units in inventory 
D)  Total production time/Number of direct labour hours used

Question 4

For a firm to have balanced measures, the measures selected must be balanced between

Accepted Answer

A)  lag and lead measures. 
B)  objective and subjective measures. 
C)  financial and nonfinancial measures. 
D)  all of these. 
A)  lag and lead measures. 
B)  objective and subjective measures. 
C)  financial and nonfinancial measures. 
D)  all of these.

Question 5

_____ are outcome measures that relate to customers.

Accepted Answer

A)  Objective measures 
B)  External measures 
C)  Financial measures 
D)  Lag measures 
A)  Objective measures 
B)  External measures 
C)  Financial measures 
D)  Lag measures

Question 6

Which of the following would be a subjective measure?

Accepted Answer

A)  customer satisfaction 
B)  market share 
C)  return on investment 
D)  cost per unit 
A)  customer satisfaction 
B)  market share 
C)  return on investment 
D)  cost per unit

Question 7

An example of a lag measure is

Accepted Answer

A)  hours of employee training 
B)  customer profitability 
C)  employee capabilities 
D)  none of the above 
A)  hours of employee training 
B)  customer profitability 
C)  employee capabilities 
D)  none of the above

Question 8

_____ are relationships among activities that are performed with a firm's portion of the value chain.

Accepted Answer

A)  External linkages 
B)  Internal linkages 
C)  Industrial value chain 
D)  Both a and b 
A)  External linkages 
B)  Internal linkages 
C)  Industrial value chain 
D)  Both a and b

Question 9

The industrial value-chain analysis

Accepted Answer

A)  recognizes only complex linkages within the firm. 
B)  is not compatible with differentiation strategies. 
C)  determines a linked set of value-creating activities. 
D)  requires a firm to operate across the entire value chain. 
A)  recognizes only complex linkages within the firm. 
B)  is not compatible with differentiation strategies. 
C)  determines a linked set of value-creating activities. 
D)  requires a firm to operate across the entire value chain.

Question 10

_____ describe the relationships of a firm's value chain activities that are performed with its suppliers and customers.

Accepted Answer

A)  External linkages 
B)  Internal linkages 
C)  Industrial value chain 
D)  Both a and b 
A)  External linkages 
B)  Internal linkages 
C)  Industrial value chain 
D)  Both a and b

Question 11

When a computer company targets customers in the South, it is following a

Accepted Answer

A)  focusing strategy. 
B)  low-cost strategy. 
C)  differentiation strategy. 
D)  strategic positioning strategy. 
A)  focusing strategy. 
B)  low-cost strategy. 
C)  differentiation strategy. 
D)  strategic positioning strategy.

Question 12

_____ are outcome measures that can be readily quantified and verified.

Accepted Answer

A)  Objective measures 
B)  External measures 
C)  Financial measures 
D)  Lag measures 
A)  Objective measures 
B)  External measures 
C)  Financial measures 
D)  Lag measures

Question 13

_____ is creating better customer value for the same or lower cost than competitors or creating equivalent value for lower cost than offered by competitors.

Accepted Answer

A)  Strategic decision making 
B)  Strategic cost management 
C)  Competitive advantage 
D)  Total product 
A)  Strategic decision making 
B)  Strategic cost management 
C)  Competitive advantage 
D)  Total product

Question 14

At the beginning of 2004, Peters Company installed a JIT purchasing and manufacturing system. The following information has been gathered about one of the company's products. The company's on-time delivery percentage is

Accepted Answer

A)  100.0%. 
B)  95.5%. 
C)  94.7%. 
D)  50.0%. 
A)  100.0%. 
B)  95.5%. 
C)  94.7%. 
D)  50.0%.

Question 15

_____ involves choosing among alternative strategies with the goal of selecting a strategy, or strategies, that provides a company with reasonable assurance of long-term growth and survival.

Accepted Answer

A)  Strategic decision making 
B)  Strategic cost management 
C)  Competitive advantage 
D)  Customer value 
A)  Strategic decision making 
B)  Strategic cost management 
C)  Competitive advantage 
D)  Customer value

Question 16

In the customer perspective, objectives and measures that drive the creation of customer value are

Accepted Answer

A)  customer survey ratings. 
B)  postpurchase cost. 
C)  on-time deliveries. 
D)  all of the above. 
A)  customer survey ratings. 
B)  postpurchase cost. 
C)  on-time deliveries. 
D)  all of the above.

Question 17

Cycle time is

Accepted Answer

A)  the time it takes to collect the account after the sale. 
B)  the time it takes to turn inventory over. 
C)  the time it takes to deliver the product after it is sold. 
D)  the time it takes to produce one unit of product. 
A)  the time it takes to collect the account after the sale. 
B)  the time it takes to turn inventory over. 
C)  the time it takes to deliver the product after it is sold. 
D)  the time it takes to produce one unit of product.

Question 18

Hampton, SA., manufactures a product that experiences the following activities: The manufacturing cycle efficiency (MCE) for the product is

Accepted Answer

A)  0.33 
B)  0.27 
C)  0.25 
D)  0.18 
A)  0.33 
B)  0.27 
C)  0.25 
D)  0.18

Question 19

_____ are outcome measures that are expressed in monetary terms.

Accepted Answer

A)  Objective measures 
B)  External measures 
C)  Financial measures 
D)  Lag measures 
A)  Objective measures 
B)  External measures 
C)  Financial measures 
D)  Lag measures

Question 20

How does the Balanced Scorecard communicate strategy to the organization? How is strategy translated into performance measures?

Accepted Answer

Balanced scorecard operationalizes strat

Richards, SA., manufactures a product that experiences the following activities: The manufacturing cycle efficiency (MCE) for the product is

A competitive advantage has been established when

Cycle time is calculated as

For a firm to have balanced measures, the measures selected must be balanced between

_____ are outcome measures that relate to customers.

Which of the following would be a subjective measure?

An example of a lag measure is

_____ are relationships among activities that are performed with a firm's portion of the value chain.

The industrial value-chain analysis

_____ describe the relationships of a firm's value chain activities that are performed with its suppliers and customers.

When a computer company targets customers in the South, it is following a

_____ are outcome measures that can be readily quantified and verified.

_____ is creating better customer value for the same or lower cost than competitors or creating equivalent value for lower cost than offered by competitors.

At the beginning of 2004, Peters Company installed a JIT purchasing and manufacturing system. The following information has been gathered about one of the company's products. The company's on-time delivery percentage is

_____ involves choosing among alternative strategies with the goal of selecting a strategy, or strategies, that provides a company with reasonable assurance of long-term growth and survival.

In the customer perspective, objectives and measures that drive the creation of customer value are

Cycle time is

Hampton, SA., manufactures a product that experiences the following activities: The manufacturing cycle efficiency (MCE) for the product is

_____ are outcome measures that are expressed in monetary terms.

How does the Balanced Scorecard communicate strategy to the organization? How is strategy translated into performance measures?

Introduction to Management Accounting

An Introduction to Cost Terms and Concepts

Cost-Volume-Profit Analysis

Measuring Relevant Costs and Revenues for Decision-Making

Pricing Decisions and Profitability Analysis

Capital Investment Decisions

Cost Assignment

Activity-Based Costing

The Budgeting Process

Management Control Systems

Standard Costing and Variance Analysis

Divisional Financial Performance Measurement

Transfer Pricing in Divisionalized Companies

Cost Management

Filters

Exam 15: Strategic Performance Management

Richards, SA., manufactures a product that experiences the following activities: The manufacturing cycle efficiency (MCE) for the product is

A competitive advantage has been established when

Cycle time is calculated as

For a firm to have balanced measures, the measures selected must be balanced between

_____ are outcome measures that relate to customers.

Which of the following would be a subjective measure?

An example of a lag measure is

_____ are relationships among activities that are performed with a firm's portion of the value chain.

The industrial value-chain analysis

_____ describe the relationships of a firm's value chain activities that are performed with its suppliers and customers.

When a computer company targets customers in the South, it is following a

_____ are outcome measures that can be readily quantified and verified.

_____ is creating better customer value for the same or lower cost than competitors or creating equivalent value for lower cost than offered by competitors.

At the beginning of 2004, Peters Company installed a JIT purchasing and manufacturing system. The following information has been gathered about one of the company's products. The company's on-time delivery percentage is

_____ involves choosing among alternative strategies with the goal of selecting a strategy, or strategies, that provides a company with reasonable assurance of long-term growth and survival.

In the customer perspective, objectives and measures that drive the creation of customer value are

Cycle time is

Hampton, SA., manufactures a product that experiences the following activities: The manufacturing cycle efficiency (MCE) for the product is

_____ are outcome measures that are expressed in monetary terms.

How does the Balanced Scorecard communicate strategy to the organization? How is strategy translated into performance measures?

Introduction to Management Accounting

An Introduction to Cost Terms and Concepts

Cost-Volume-Profit Analysis

Measuring Relevant Costs and Revenues for Decision-Making

Pricing Decisions and Profitability Analysis

Capital Investment Decisions

Cost Assignment

Activity-Based Costing

The Budgeting Process

Management Control Systems

Standard Costing and Variance Analysis

Divisional Financial Performance Measurement

Transfer Pricing in Divisionalized Companies

Cost Management

Filters