Exam 10: Knowledge Management

The decision logic of the operational systems that support an organization must continually be modified to reflect business changes.

The ____________________ departments of many organizations are collaborating with their IT organization and technology vendors to identify and implement a solution that meets e-discovery requirements.

Employees can access data in the wiki much more quickly and easily than by going through e-mails.

The expansion of the services sector,globalization,and the emergence of new information technologies have caused many organizations to establish KM programs in their Information Technology or Human Resource Management departments.

A community of practice develops around topics that are important to its designers.

With the use of ___________________,organizations can help ensure that employees do not miss on out on any relevant information simply because they were not included on the distribution list for an individual e-mail.

A ____ is a group whose members share a common set of goals and interests and regularly engage in sharing and learning as they strive to meet those goals.

Many organizations are using ____ to capture valuable experience and expertise from employees before it simply walks out the door and is lost forever.

Once a(n)____ KM project has demonstrated some degree of success,those who participated can serve as strong advocates who go out and communicate the positive business benefits of KM to others.

Tacit knowledge contains subjective insights,intuitions,and hunches.