Exam 10: Knowledge Management

Very few organizations are currently using Web 2.0 technologies such as podcasts and wikis to capture the knowledge of longtime employees.

______________________________ is a technique to document and measure flows of information between individuals,workgroups,organizations,computers,Web sites,and other information sources.

Content that has persistent value is best entered and shared via an internal social media community.

The permanent loss of expertise related to the core operations of an organization always results in a significant loss of productivity and a decrease in the quality of service.

A ____ is software used to define,execute,monitor,and maintain the decision logic that is used by the operational systems to run the organization.

The Federal Rules of Civil Procedures governs the processes and requirements of parties in federal civil suits and sets the rules regarding e-discovery.

Why has CoP become associated with knowledge management?

The origins and structures of CoPs are all very similar.

Organizations employ ____ to deliver real benefits by fostering innovation,leveraging the expertise of people across the organization,and capturing the expertise of key individuals before they retire.

Some organizations believe that the most powerful incentive for experts to share their knowledge is to receive ____ from senior managers and their peers.

Organizations must continuously ____________________ to evolve,grow,prosper,and stay fit.

In the United States,____ million employees will retire each year for the next 20 years or so.

The goal of data management programs within Information Technology or Human Resource Management departments is to improve the creation,retention,sharing,and reuse of knowledge.

Electronic discovery is an important application of ____ enterprise search software.

A(n)____________________ is a collaborative Web site that allows users to create and edit Web page content freely using any Web browser.

There is an increasing need for knowledge to be quality filtered and distributed to people in a more specific task relevant and timely manner.

Organizations frequently employ ____ to identify subject experts and then set up mechanisms to facilitate the passing of knowledge from those experts to colleagues.

Content that has persistent value is best conveyed in a community where it can be cataloged,searched,and retained for future employees.

When a company 'gets it' with how social media works,it changes the way they use e-mail.

While many people may intuitively believe that sharing knowledge and best practices is a worthy idea,there must be an underlying business reason to do so.