Exam 10: Knowledge Management

Tacit knowledge is documented and encompasses the things we do when we have a formal checklist or written procedures to follow.

Why is it critical that an organization enable its employees to share and build on one another's experience and expertise?

What do BRMS components include?

Managers must create a work __________________ that places a high value on tacit knowledge and that strongly encourages people to share it.

____ has many knowledge management applications,ranging from mapping knowledge flows and identifying knowledge gaps within organizations to helping establish collaborative networks.

____ is "personal knowledge embedded in individual experience and involves intangible factors,such as personal beliefs,perspective,and the value system.

SNA provides a clear picture of how geographically dispersed employees and organizational units collaborate.

The traditional method of modifying the decision logic of information systems involves heavy interaction between business users and business analysts.

____________________,also called business rules,includes policies,requirements,and conditional statements that govern how the systems work.

____ enterprise search software is used by members of the IT and Human Resources organizations to enforce corporate guidelines on the storage of confidential data on laptops that leave the office.

Many organizations implement ____ projects to foster innovation by encouraging the free flow of ideas among employees,contractors,suppliers,and other business partners.

With ____________________ problem solving,the novice and the expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.

____ is knowledge that is documented,stored,and codified-such as standard procedures,product formulas,customer contact lists,market research results,and patents.

To be useful,e-discovery software must allow users to locate all of the information pertinent to a lawsuit quickly,with a minimum amount of manual effort.

The National Aeronautics and Space Administration (NASA)is piloting use of the software to share knowledge as it begins its Constellation Program for developing new spacecraft to replace the Space Shuttle.

It is estimated that unstructured data,mostly in the form of text,accounts for about 25 percent of an organization's knowledge.

A major goal of knowledge management is to somehow capture and document the valuable work-related ____________________ knowledge of others.

_____________________ is a more passive learning technique.

Much of ____ involves creating value from an organization's intellectual assets through codifying what employees,suppliers,business partners,and customers know,and then sharing that information with employees and even with other companies to devise best practices.

The use of BRMS can lead to faster and but less accurate implementation of necessary system changes.