Exam 10: Knowledge Management

It is important to recognize that all tacit knowledge is equally valuable.

An organization's knowledge assets often are classified as either ____.

Much of the ____ knowledge that people carry with them is extremely useful but cannot be shared with others easily.

Members of a(n)____________________ CoP typically meet with little advanced planning or formality to discuss problems of interest,share ideas,and provide advice and counsel to one another.

____ involves a novice observing an expert executing his job to learn how he performs.

____ is the application of search technology to find information within an organization.

The ________________________________________ is a nonprofit organization that conducts research on topics of interest to the U.S.electric power industry.

Tacit knowledge is easy to articulate with formal language.

There are two main types of enterprise search software-____.

One key to the success of knowledge management at iCrossing is that a ____ manager took charge of the project and drove it to conclusion.

____________________ search software indexes documents from a variety of sources such as corporate databases,departmental files,e-mail,corporate wikis,and document repositories.

What is electronic discovery?

Organizations that fail to ____ will soon fall behind their competition.

Defining a(n)___________________ project to address the business needs of a group of people who are somewhat informed about KM and are enthusiastic about its potential can improve greatly the odds of success.

BRMS is increasingly used to manage the changes in decision logic in applications that support loan applications,underwriting,complex order processing,and complex scheduling.

___________________ is needed to acquire,produce,store,distribute,integrate,and manage the amount of knowledge we have today.

How can business search software be used? Give an example.

____ is a term describing changes in technology and Web site design to enhance information sharing,collaboration,and functionality on the Web.

____ "is a practice concerned with increasing awareness,fostering learning,speeding collaboration and innovation,and exchanging insights."

Effective ____ software solutions preserve and destroy data based on approved organizational policies through processes that cannot be altered by unauthorized users.