Question 1

Which of the following characteristics of electronic commerce creates customer value by contributing to place and time utility?

Accepted Answer

A)  Electronic commerce makes products and services available to customers faster. 
B)  Comparison shopping is easier in the marketspace than in the marketplace. 
C)  Customers anywhere can shop in the marketspace at any time. 
D)  Products available in the marketspace are more easily customized. 
E)  Consumers can tell marketers exactly what they want in the marketspace. 
A)  Electronic commerce makes products and services available to customers faster. 
B)  Comparison shopping is easier in the marketspace than in the marketplace. 
C)  Customers anywhere can shop in the marketspace at any time. 
D)  Products available in the marketspace are more easily customized. 
E)  Consumers can tell marketers exactly what they want in the marketspace.

Question 2

Computer files that a marketer can download onto the computer of an online shopper who visits the marketer's website are referred to as __________.

Accepted Answer

A)  bots 
B)  cookies 
C)  spiders 
D)  spam 
E)  interstitials 
A)  bots 
B)  cookies 
C)  spiders 
D)  spam 
E)  interstitials

Question 3

its research for Disney Online,C&R Research identified mothers who tend to be Internet newbies and go online infrequently as the "__________" segment.

Accepted Answer

A)  Tech Nester 
B)  Mrs. NetSkeptic 
C)  Passive Under Pressure 
D)  Drifting Surfers 
E)  Yes Mom 
A)  Tech Nester 
B)  Mrs. NetSkeptic 
C)  Passive Under Pressure 
D)  Drifting Surfers 
E)  Yes Mom

Question 4

Marks & Spencer is a well-known British department store located in the U.K.Customers from Chicago or Dallas can shop for clothing as easily as a person living in London.This shows how electronic commerce contributes to customer value through the creation of

Accepted Answer

A)  service utility. 
B)  place utility. 
C)  possession utility. 
D)  form utility. 
E)  possession and place utility. 
A)  service utility. 
B)  place utility. 
C)  possession utility. 
D)  form utility. 
E)  possession and place utility.

Question 5

Seven Cycles' business model includes the Internet,which enables customers to collaborate on the bike design using the company's __________ fitting system that considers the rider's size,aspirations,and riding habits.

Accepted Answer

A)  Rider Kit 
B)  Cyclo Kit 
C)  Custom Kit 
D)  Proviso Kit 
E)  Seven Fit 
A)  Rider Kit 
B)  Cyclo Kit 
C)  Custom Kit 
D)  Proviso Kit 
E)  Seven Fit

Question 6

interactive capabilities of Internet-enabled technologies that invite customers to engage in an electronic dialogue with marketers for the purpose of making informed choices is referred to as

Accepted Answer

A)  chat assistance. 
B)  blog assistance. 
C)  tweet assistance. 
D)  choice assistance. 
E)  bot assistance. 
A)  chat assistance. 
B)  blog assistance. 
C)  tweet assistance. 
D)  choice assistance. 
E)  bot assistance.

Question 7

online consumer lifestyle segment called "brand loyalists"

Accepted Answer

A)  are women who do their actual purchasing at traditional retail stores. 
B)  rarely spend money online and use the Internet only as an information source. 
C)  regularly visit their favorite bookmarked websites and spend the most money online. 
D)  regard the Internet as a convenient tool for buying music, books, and computer software. 
E)  consist of young, affluent single consumers who spend more time online than any other segment. 
A)  are women who do their actual purchasing at traditional retail stores. 
B)  rarely spend money online and use the Internet only as an information source. 
C)  regularly visit their favorite bookmarked websites and spend the most money online. 
D)  regard the Internet as a convenient tool for buying music, books, and computer software. 
E)  consist of young, affluent single consumers who spend more time online than any other segment.

Question 8

Describe two potential problems associated with transactional websites.

Accepted Answer

The first problem is the potential for t

Question 9

threat arising from the introduction of an Internet channel and the potential harm to trade relationships with a manufacturer's retailing intermediaries is referred to as _________.

Accepted Answer

A)  channel conflict 
B)  channel clash 
C)  channel chaos 
D)  channel divergence 
E)  channel discord 
A)  channel conflict 
B)  channel clash 
C)  channel chaos 
D)  channel divergence 
E)  channel discord

Question 10

online consumers who regularly visit their favorite bookmarked websites and spend the most money online are referred to as "__________."

Accepted Answer

A)  hunter-gatherers 
B)  brand loyalists 
C)  click-and-mortar 
D)  hooked, online, and single 
E)  time-sensitive materialists 
A)  hunter-gatherers 
B)  brand loyalists 
C)  click-and-mortar 
D)  hooked, online, and single 
E)  time-sensitive materialists

Question 11

Self-regulatory efforts to respond to online consumers' concerns about privacy and security include

Accepted Answer

A)  eliminating the use of cookies on marketing websites. 
B)  prohibiting the collection of online consumers' personal and financial information. 
C)  awarding the TRUSTe trademark to companies that comply with privacy standards. 
D)  lobbying against the adoption of federal Internet privacy laws. 
E)  relying on the U.S. government to protect online consumer privacy. 
A)  eliminating the use of cookies on marketing websites. 
B)  prohibiting the collection of online consumers' personal and financial information. 
C)  awarding the TRUSTe trademark to companies that comply with privacy standards. 
D)  lobbying against the adoption of federal Internet privacy laws. 
E)  relying on the U.S. government to protect online consumer privacy.

Question 12

top reasons cross-channel shoppers research items online before buying in stores include: (1)the desire to compare products among different retailers; (2)the need for more information than is available in stores; and (3)the ease of _________.

Accepted Answer

A)  reducing geographical barriers 
B)  finding products that are restricted in their area 
C)  finding products that are more customized to their needs 
D)  finding products that are out of season 
E)  comparing their options without having to trek to multiple retail locations 
A)  reducing geographical barriers 
B)  finding products that are restricted in their area 
C)  finding products that are more customized to their needs 
D)  finding products that are out of season 
E)  comparing their options without having to trek to multiple retail locations

Question 13

Amazon.com uses __________ to compare each user's purchases with the purchases of other users with similar preferences to create a list of purchase recommendations.Based on a customer's desire to purchase an author's e-book for his or her Kindle,Amazon might recommend an e-book by a similar author.

Accepted Answer

A)  real-time e-commerce 
B)  connectivity 
C)  collaborative filtering 
D)  interactive marketing 
E)  personalization 
A)  real-time e-commerce 
B)  connectivity 
C)  collaborative filtering 
D)  interactive marketing 
E)  personalization

Question 14

Explain what online companies are doing to address consumer worries about privacy and security when shopping online.

Accepted Answer

Companies have adopted initiatives to de

Question 15

Pizza Hut revolutionized the quick serve restaurant (QSR)world through a(n)________ marketing approach that created a customer experience and a customer engagement platform that was second to none.

Accepted Answer

A)  interface 
B)  cross-over 
C)  dual-track 
D)  symbiotic 
E)  multichannel 
A)  interface 
B)  cross-over 
C)  dual-track 
D)  symbiotic 
E)  multichannel

Question 16

online consumer lifestyle segment called "time-sensitive materialists"

Accepted Answer

A)  are married couples with children at home who use the Internet like a consumer magazine. 
B)  rarely spend money online and use the Internet only as an information source. 
C)  regularly visit their favorite bookmarked websites and spend the most money online. 
D)  regard the Internet as a convenient tool for buying music, books, and computer software. 
E)  consist of young, affluent single consumers who spend more time online than any other segment. 
A)  are married couples with children at home who use the Internet like a consumer magazine. 
B)  rarely spend money online and use the Internet only as an information source. 
C)  regularly visit their favorite bookmarked websites and spend the most money online. 
D)  regard the Internet as a convenient tool for buying music, books, and computer software. 
E)  consist of young, affluent single consumers who spend more time online than any other segment.

Question 17

unique capabilities of Internet technology,__________ and __________,promote and sustain customer relationships.

Accepted Answer

A)  choice; control 
B)  cost; convenience 
C)  interactivity; individuality 
D)  communication; information 
E)  choiceboards; collaborative filtering 
A)  choice; control 
B)  cost; convenience 
C)  interactivity; individuality 
D)  communication; information 
E)  choiceboards; collaborative filtering

Question 18

There are ten general product and service categories that dominate online consumer buying today and for the foreseeable future.List the top five and give an example of each.

Accepted Answer

The top five general product and service

Question 19

greatest marketspace opportunity for marketers lies in its potential for creating __________.

Accepted Answer

A)  form utility 
B)  time utility 
C)  price utility 
D)  possession utility 
E)  place utility 
A)  form utility 
B)  time utility 
C)  price utility 
D)  possession utility 
E)  place utility

Question 20

general product and service categories dominate online consumer buying today and in the foreseeable future.One category includes items such as collectibles and specialty foods,for which

Accepted Answer

A)  the items are unique. 
B)  customer value is the most important element. 
C)  price and delivery time are not key factors. 
D)  digital delivery is an important factor. 
E)  price and speed of delivery are the determinant sales factors. 
A)  the items are unique. 
B)  customer value is the most important element. 
C)  price and delivery time are not key factors. 
D)  digital delivery is an important factor. 
E)  price and speed of delivery are the determinant sales factors.

Exam 21: Implementing Interactive and Multi-Channel Marketing

Which of the following characteristics of electronic commerce creates customer value by contributing to place and time utility?

Computer files that a marketer can download onto the computer of an online shopper who visits the marketer's website are referred to as __________.

its research for Disney Online,C&R Research identified mothers who tend to be Internet newbies and go online infrequently as the "__________" segment.

Marks & Spencer is a well-known British department store located in the U.K.Customers from Chicago or Dallas can shop for clothing as easily as a person living in London.This shows how electronic commerce contributes to customer value through the creation of

Seven Cycles' business model includes the Internet,which enables customers to collaborate on the bike design using the company's __________ fitting system that considers the rider's size,aspirations,and riding habits.

interactive capabilities of Internet-enabled technologies that invite customers to engage in an electronic dialogue with marketers for the purpose of making informed choices is referred to as

online consumer lifestyle segment called "brand loyalists"

Describe two potential problems associated with transactional websites.

threat arising from the introduction of an Internet channel and the potential harm to trade relationships with a manufacturer's retailing intermediaries is referred to as _________.

online consumers who regularly visit their favorite bookmarked websites and spend the most money online are referred to as "__________."

Self-regulatory efforts to respond to online consumers' concerns about privacy and security include

top reasons cross-channel shoppers research items online before buying in stores include: (1)the desire to compare products among different retailers; (2)the need for more information than is available in stores; and (3)the ease of _________.

Amazon.com uses __________ to compare each user's purchases with the purchases of other users with similar preferences to create a list of purchase recommendations.Based on a customer's desire to purchase an author's e-book for his or her Kindle,Amazon might recommend an e-book by a similar author.

Explain what online companies are doing to address consumer worries about privacy and security when shopping online.

Pizza Hut revolutionized the quick serve restaurant (QSR)world through a(n)________ marketing approach that created a customer experience and a customer engagement platform that was second to none.

online consumer lifestyle segment called "time-sensitive materialists"

unique capabilities of Internet technology,__________ and __________,promote and sustain customer relationships.

There are ten general product and service categories that dominate online consumer buying today and for the foreseeable future.List the top five and give an example of each.

greatest marketspace opportunity for marketers lies in its potential for creating __________.

general product and service categories dominate online consumer buying today and in the foreseeable future.One category includes items such as collectibles and specialty foods,for which

Creating Customer Relationships and Value Through Marketing

Developing Successful Organizational and Marketing Strategies

Scanning the Marketing Environment

Ethical and Social Responsibility for Sustainable Marketing

Understanding Consumer Behavior

Understanding Organizations As Customers

Understanding and Reaching Global Consumers and Markets

Marketing Research: From Customer Insights to Actions

Market Segmentation,Targeting,and Positioning

Developing New Products and Services

Managing Successful Products,Services,and Brands

Services Marketing

Building the Price Foundation

Arriving at the Final Price

Managing Marketing Channels and Supply Chains

Retailing and Wholesaling

Integrated Marketing Communications and Direct Marketing

Advertising, Sales Promotion, and Public Relations

Using Social Media and Mobile Marketing to Connect With Consumers

Personal Selling and Sales Management

Pulling It All Together: The Strategic Marketing Process

Filters

unique capabilities of Internet technology, and ,promote and sustain customer relationships.