Exam 21: Implementing Interactive and Multi-Channel Marketing

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IVillage.com is an independent Web community for women,and includes topics such as career management,personal finances,parenting,relationships,beauty and health.This is an example of _______________,the fourth reason why consumers buy and shop online.

(Multiple Choice)
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People who referred 10 friends to the Procter & Gamble website for Physique shampoo (HYPERLINK "http://www.physique.com"www.physique.com)received a free,travel-size styling spray and were entered in a sweepstakes to win a year's supply of the shampoo.The promotion generated 2 million referrals and made Physique the most successful new shampoo ever launched in the United States.To accomplish this,P&G used __________.

(Multiple Choice)
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Customization refers to

(Multiple Choice)
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Harris Interactive,a large U.S.research firm,has identified six distinct online consumer lifestyle segments: (1)click-and mortar; (2)__________; (3)brand loyalists; (4)time-sensitive materialists; (5)hooked,online and single; and (6)ebivalent newbies.

(Multiple Choice)
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Seven Cycles has a __________ with its 233 authorized dealers and distributors.

(Multiple Choice)
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the six reasons why consumers shop and buy online.

(Essay)
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practice of changing prices for products and services in real time in response to supply and demand conditions is referred to as __________.

(Multiple Choice)
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  Stickiness Marketing Dashboard -Consider the stickiness marketing dashboard above for an automobile dealership.To gauge the stickiness of its website,the firm monitors the average time spent per unique monthly visitor (in minutes)on its website (the third metric above in the dashboard).This is done by tracking the average visits per unique monthly visitor (the first metric above)and the average time spent per visit,in minutes, (the second metric above)that is displayed on its marketing dashboard.For 2010 or A, what was the average time spent per unique monthly visitor (in minutes)on the automobile dealership's website? Stickiness Marketing Dashboard -Consider the "stickiness" marketing dashboard above for an automobile dealership.To gauge the "stickiness" of its website,the firm monitors the average time spent per unique monthly visitor (in minutes)on its website (the third metric above in the dashboard).This is done by tracking the average visits per unique monthly visitor (the first metric above)and the average time spent per visit,in minutes, (the second metric above)that is displayed on its marketing dashboard.For 2010 or "A," what was the average time spent per unique monthly visitor (in minutes)on the automobile dealership's website?

(Multiple Choice)
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Pizza Hut's website customization is achieved in several ways,but the primary utility is to __________.

(Multiple Choice)
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Harley Owners Group (HOG),sponsored by Harley-Davidson and supported by the Harley-Davidson website (www.harley-davidson.com),allows fellow HOG owners to communicate with each other.Because it supports the HOG group,the Harley-Davidson website has a __________ design element.

(Multiple Choice)
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According to the eight-second rule,

(Multiple Choice)
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gauge stickiness,a company monitors

(Multiple Choice)
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According to Ian Wolfman,"Brands that thrive will be those,like Pizza Hut,that can efficiently build sustainable relationships with people-relationships that have both high __________ and high __________."

(Multiple Choice)
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interactive marketing,

(Multiple Choice)
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Which of the following statements regarding when and where online consumers shop and buy is most accurate?

(Multiple Choice)
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is particularly influential for which of the following items?

(Multiple Choice)
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Manufacturers of consumer products use transactional websites less frequently than other firms because

(Multiple Choice)
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online consumer who researches products online and then purchases them at a retail store is referred to as a __________ shopper.

(Multiple Choice)
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Word-of-mouth behavior in marketspace is referred to as __________.

(Multiple Choice)
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IVillage.com is a website for women that encourages its users to discuss health and beauty,parenting,personal finances,career management and relationships.This website is an example of __________.

(Multiple Choice)
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