Question 1

An organization's vision is a short,succinct,and inspiring statement of what the organization intends to become and the goals it is seeking to achieve.

Accepted Answer

A) True 
 B)False  True

Question 2

Mark,a manager at Matt's Shack,monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company.Mark is engaging in which of the following managerial functions?

Accepted Answer

A)  Planning 
B)  Staffing 
C)  Organizing 
D)  Leading 
E)  Controlling 
A)  Planning 
B)  Staffing 
C)  Organizing 
D)  Leading 
E)  Controlling E

Question 3

Which of the following is true of effectiveness?

Accepted Answer

A)  Organizational performance increases in direct proportion to increase in effectiveness. 
B)  Organizations are effective when managers minimize the time needed to produce a given output of services. 
C)  It is a measure of how productively resources are used to achieve a goal. 
D)  Organizations are effective when managers minimize the amount of input resources. 
E)  Effectiveness is related to performance but not efficiency. 
A)  Organizational performance increases in direct proportion to increase in effectiveness. 
B)  Organizations are effective when managers minimize the time needed to produce a given output of services. 
C)  It is a measure of how productively resources are used to achieve a goal. 
D)  Organizations are effective when managers minimize the amount of input resources. 
E)  Effectiveness is related to performance but not efficiency. A

Question 4

Not-for-profit sectors are not affected by global competition.

Accepted Answer

A) True 
 B)False

Question 5

Innovation is the process of creating new or improved goods and services that customers want.

Accepted Answer

A) True 
 B)False

Question 6

First-line managers:

Accepted Answer

A)  increase efficiency by helping middle-level managers better use resources to reduce manufacturing costs or improve customer service. 
B)  are also known as supervisors. 
C)  are at the top of the managerial hierarchy. 
D)  work in one single department of an organization. 
E)  are responsible for finding the best way to organize human and other resources to achieve organizational goals. 
A)  increase efficiency by helping middle-level managers better use resources to reduce manufacturing costs or improve customer service. 
B)  are also known as supervisors. 
C)  are at the top of the managerial hierarchy. 
D)  work in one single department of an organization. 
E)  are responsible for finding the best way to organize human and other resources to achieve organizational goals.

Question 7

In contrast to middle managers,top managers are responsible for the performance of specific departments.

Accepted Answer

A) True 
 B)False

Question 8

An organization's efficiency decreases when it reduces the quantity of resources it uses to produce goods or services.

Accepted Answer

A) True 
 B)False

Question 9

The top-line managers form the base of the managerial hierarchy.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is true of efficiency?

Accepted Answer

A)  It is a measure of the appropriateness of the goals that managers have selected for the organization to pursue. 
B)  Organizations are efficient when managers choose appropriate goals and then achieve them. 
C)  Lesser the efficiency,higher the organizational performance. 
D)  Organizations are efficient when managers minimize the amount of input resources. 
E)  Organizations are efficient when managers maximize the amount of time needed to produce a given output of goods. 
A)  It is a measure of the appropriateness of the goals that managers have selected for the organization to pursue. 
B)  Organizations are efficient when managers choose appropriate goals and then achieve them. 
C)  Lesser the efficiency,higher the organizational performance. 
D)  Organizations are efficient when managers minimize the amount of input resources. 
E)  Organizations are efficient when managers maximize the amount of time needed to produce a given output of goods.

Question 11

The chief executive officer is a company's most senior and important manager,the one all other top managers report to.

Accepted Answer

A) True 
 B)False

Question 12

The array of technical skills managers need is independent of the position they hold in their organizations.

Accepted Answer

A) True 
 B)False

Question 13

The number of students competing for places in business courses is on a constant decline.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true of low efficiency/high effectiveness situations?

Accepted Answer

A)  They arise when managers choose the wrong goals to pursue and make poor use of resources. 
B)  They arise when managers choose the right goals to pursue,but do a poor job of using resources to achieve these goals. 
C)  They arise when managers choose the right goals to pursue and make good use of resources to achieve these goals. 
D)  They result in the production of a low-quality product that customers do not want. 
E)  They result in the production of a high-quality product that customers do not want. 
A)  They arise when managers choose the wrong goals to pursue and make poor use of resources. 
B)  They arise when managers choose the right goals to pursue,but do a poor job of using resources to achieve these goals. 
C)  They arise when managers choose the right goals to pursue and make good use of resources to achieve these goals. 
D)  They result in the production of a low-quality product that customers do not want. 
E)  They result in the production of a high-quality product that customers do not want.

Question 15

Managers seldom find it difficult to manage the diversity in today's workforce.

Accepted Answer

A) True 
 B)False

Question 16

A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:

Accepted Answer

A)  innovation. 
B)  restructuring. 
C)  total quality management. 
D)  empowerment. 
E)  outsourcing. 
A)  innovation. 
B)  restructuring. 
C)  total quality management. 
D)  empowerment. 
E)  outsourcing.

Question 17

What is organizational performance and what is its relationship with efficiency and effectiveness?

Accepted Answer

Organizational performance is a measure

Question 18

Restructuring results in the loss of jobs.

Accepted Answer

A) True 
 B)False

Question 19

Managers at all levels and in all departments are responsible for planning,organizing,leading,and controlling.

Accepted Answer

A) True 
 B)False

Question 20

The specific set of departmental skills,knowledge,and experience that allows one organization to outperform its rivals is known as the organization's:

Accepted Answer

A)  strategy. 
B)  vision. 
C)  goal. 
D)  mission. 
E)  core competency. 
A)  strategy. 
B)  vision. 
C)  goal. 
D)  mission. 
E)  core competency.

An organization's vision is a short,succinct,and inspiring statement of what the organization intends to become and the goals it is seeking to achieve.

Mark,a manager at Matt's Shack,monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company.Mark is engaging in which of the following managerial functions?

Which of the following is true of effectiveness?

Not-for-profit sectors are not affected by global competition.

Innovation is the process of creating new or improved goods and services that customers want.

First-line managers:

In contrast to middle managers,top managers are responsible for the performance of specific departments.

An organization's efficiency decreases when it reduces the quantity of resources it uses to produce goods or services.

The top-line managers form the base of the managerial hierarchy.

Which of the following is true of efficiency?

The chief executive officer is a company's most senior and important manager,the one all other top managers report to.

The array of technical skills managers need is independent of the position they hold in their organizations.

The number of students competing for places in business courses is on a constant decline.

Which of the following is true of low efficiency/high effectiveness situations?

Managers seldom find it difficult to manage the diversity in today's workforce.

A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:

What is organizational performance and what is its relationship with efficiency and effectiveness?

Restructuring results in the loss of jobs.

Managers at all levels and in all departments are responsible for planning,organizing,leading,and controlling.

The specific set of departmental skills,knowledge,and experience that allows one organization to outperform its rivals is known as the organization's:

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters

Exam 1: The Management Process Today

An organization's vision is a short,succinct,and inspiring statement of what the organization intends to become and the goals it is seeking to achieve.

Mark,a manager at Matt's Shack,monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company.Mark is engaging in which of the following managerial functions?

Which of the following is true of effectiveness?

Not-for-profit sectors are not affected by global competition.

Innovation is the process of creating new or improved goods and services that customers want.

First-line managers:

In contrast to middle managers,top managers are responsible for the performance of specific departments.

An organization's efficiency decreases when it reduces the quantity of resources it uses to produce goods or services.

The top-line managers form the base of the managerial hierarchy.

Which of the following is true of efficiency?

The chief executive officer is a company's most senior and important manager,the one all other top managers report to.

The array of technical skills managers need is independent of the position they hold in their organizations.

The number of students competing for places in business courses is on a constant decline.

Which of the following is true of low efficiency/high effectiveness situations?

Managers seldom find it difficult to manage the diversity in today's workforce.

A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:

What is organizational performance and what is its relationship with efficiency and effectiveness?

Restructuring results in the loss of jobs.

Managers at all levels and in all departments are responsible for planning,organizing,leading,and controlling.

The specific set of departmental skills,knowledge,and experience that allows one organization to outperform its rivals is known as the organization's:

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters